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Ronald R. | Overall ExperienceSelf Storage Units in Cincinnati, OH, 45251
U-Haul Moving & Storage of Northgate
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 3.5 Average Customer Rating
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I rented a truck from Michigan to Colerain location in the Cincinnati area, which allowed me 1 month free of a storage unit.. when I got to the location the young girl working the front desk didn’t want to give it to us although we had a contract for it.. several calls were made by my wife and I, until she finally got in touch with the President of the Cincinnati region. He overrode the front desk clerk and demanded that our contract be honored.. she was upset and ask that He (President) call her on her personal phone.. He responded “NO.I want to make this quick” ..The lock that was given for my unit was a faulty lock and wouldn’t allow me in at 9pm (2 wks later)after driving 3 hrs to get there.. after calling I was told that I was wrong and that the lock should open.. no one came and it was a wasted trip.. they did have to cut the lock off due to it being a faulty lock as I had told them..I told them it didn’t seem like the same key and that it seemed to have been changed but that I needed it cut off.. they refused to do it that evening but did do it later.. I was just a complete mess.. my family and I have rented truck, trailers, as well as storage units for over 30+years and over 20 different moves.. (this location) Not only would iNOT recommend but I would advise against using then.. I hope this saves someone from the hassle and hundreds of dollars I wasted dealing with them. I actually came back to empty the unit 2 weeks early so that no other problems could arise..
JAMIE WAYNE S. | Overall ExperienceThanks for everything
Corey S. | Overall ExperienceI will never ever give you one more dollar of my money and I will never recommend you to anyone l! I was a tenant of the Colerain facility for about a month and they decided they wanted to raise my rent. If you would’ve kept my rent where it was for at least a year, you got a whole year of rent out of me but because you raise it, I moved out as fast as I could. Thank you. I’ll never use U-Haul again!!!!!!
STEVEN E. | Overall ExperienceGreat staff
james m. | First ImpressionsAll my furniture was mouse infested. I had to throw everything away. I almost started to sue for property damage, but I let it go.
AMBER H. | Overall Experience5/11/23: Jasmine Fitzpatrick was very courteous throughout the unit rental process.
Darlene P. | First Impressionssome staff was nice . not all
carrie w. | Overall ExperienceI WILL NEVER EVER USE THIS STORAGE AGAIN!! A LADY BY THE NAME OF TINA WAS SO VERY UNPROFESSIONAL AND VERY RUDE!!! SHE WILL LIE ABOUT THE THINGS THAT SHE TELLS YOU ABOUT THE COMPANY AND WHEN YOU BRING IT TO HER ATTENTION SHE WILL LIE AND SAY SHE DIDN'T SAY IT!!! I USED THIS STORAGE FOR 5 YEARS AND HAVE NEVER BEEN LATE ON EITHER ONE OF MY STORAGES BUT WHEN I FINNALLY DECIDED TO LEAVE THAT'S WHEN I WAS TREATED LIKE TRASH!!! NEVER AGAIN!!!
Ursula H. | Overall Experience