All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!

Wish customers could have access 24/7 but I understand.

They were really nice and helpful

Kristin and the entire staff super friendly and helpful!

NOTHING UNSUAL

Cleanest storage place I have ever been to!!!! Everyone that works there is very nice also.

All the staff have been professional and courteous. I definitely do recommend the Orchard U-Haul facility and will use those services in the future. Thank you. Jon R. Wilson

Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

For a 4*4*10 the suggestion of it wasn’t the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn’t have a stable ground which made it had to store my boxes.

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

You guys would’ve gotten five stars if I would’ve actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said “ Oh, not these ones. These are accessible during our open business hours.” This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I’m really disappointed in this specific business location. My family has used U-Haul for years, and they weren’t ever lied to or manipulated like this... Why me?

Love this place! The general manager there was really friendly and helpful

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

The staff was very polite and helpful.