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Jeremy N | First ImpressionsSelf Storage Units in Bloomsburg, PA, 17815
U-Haul Moving & Storage en Bloomsburg
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- 4.5 es la calificación promedio de clientes
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I had two switch units because I got a unit with a broken door. I'm very thankful that the employee who finally came over helped me move everything from one unit to another. The rest of the staff was fairly disengaged.
STEPHANIE G | Overall ExperienceMoving around the last 15 years meant moving things was a normal part of life. Uhaul became a normal part of life to utilize. Never disappointed, always enjoyed upgrades and new options that became available.
Justin B | Online Move InThe staff at the facility was excellent. Levi helped me with very polite, cordial and professional. Very nice to talk with and work with. However. The phone service that you have centralized to make a reservation through when you can’t talk to someone at the Storage office Storage office really messed up. They did not give the physical office the information or anything about it. They did not send me a code or tell me to create a code they did nothing that helped, there was still a unit climate controlled unit left because that is what I needed and Levi worked it out for me. Did a great job phone system that hand calls really did not do the job. The phone system people were very polite and nice however they missed the most important step which was to ensure my having a unit. A climate controlled unit reserved for me so it was as if I’d never talk to them.
Pamela S | First ImpressionsShe was awesome.. even took time to come out and properly show me how to lock it. She was very polite and overall great we had an emergency that day and she was seriously amazing made that time quick and painless.. thanks U-Haul
JAckie M | First ImpressionsAbsolutely terrible storage unit. Spiders, mice, absolutely awful
Felicia F | Overall ExperienceThe unit I rented had an inside door. You had to enter the building, go down the hall, turn right, go thru a door, turn right, go down the hall and turn right into the unit. Try that with a couch! The door frame was not attached to the building. You could pry it back which left the unit unsecured. The employee told me on move-in day that the door was scheduled to be repaired the day after I moved in. The door remained broken for 111 days! I should receive a partial refund!
Susan C | Overall ExperienceI ordered a 5'ft/10ft and you did not give me that. Your computer was lagging behind there were other customers and i ended up with a 5ft. by 5ft. I had to have my order done over to make it right. Then i had to move all of my stuff with my family, and that is taxing. No help was offered. My sister ordered her unit,and referred her daughter ,and myself to you . We all took out units with no incentive,no discount. Better management of other employees is needed. One did not know how to write up my order and the other fixed it and it still was wrong. Sorry so sad CBasilotto
cecelia B | First ImpressionsAfter losing my job, moving, and being in a car accident. The many attempts I made to make a payment plan were ignored. I sent multiple emails and calls when no one would answer because you only have 1 staff working. When they are busy they can’t do multiple things. It took my fiance to finally speak with Matt and there was nothing that could be done. My mother who was my back in Bloomsburg NEVER received a call about the storeage unit. I had to switch cards due to the accident and losing my wallet during it. I did forget to update my app. That’s on me. However the attempts to contact me minimal at best and the unwillingness to work a payment play out cost me all of my belongings. I would NEVER recommend this company who absolutely looks down on women and is discriminatory. For you manager to not answer emails and say if I am busy. For it to take my MALE fiancé to call to FINALLY get him on the phone and then to be unwilling to help me is ridiculous! You only got $200 of the 600 owed that o would have paid to keep my memories. Like I said there was nothing of value in there. Just pictures clothes stuff that was meaningful to us. Sad company who has no empathy towards life and events that affect people’s lives.
Jacqueline C | Overall ExperienceI cleared out my storage unit before the end of the month that was paid for. When closing my account I was informed I would not receive a prorated portion of what I had paid for. I believe this is not a fair business practice. U-Haul will keep the profit and then rent the storage unit to another person, hence double dipping on customers. I will only recommend to someone id there are no other alternatives to finding a storage unit.
JOHN M | Overall ExperienceThe guy was very helpful
Frank L | First ImpressionsI went to the facility at least twice and the door was not shut all the way. It does not appear that anyone has attempted to fix this. All the keypads in the world won't secure a building where the door won't close. The first unit I was assigned was already in use. Staff had the damndest time trying to switch me to another unit. This required 3 visits. I received a partial refund for the first unit. They never did figure out how to refund the tax. I believe it was the mechanic who finally figured out how to make the switch. Computer system is very antiquated and staff are not proficient. It's does not seem like a well managed business. There were few storage units available in the area, otherwise I might have cut and run.
Veronica S | Overall ExperienceI’m writing this below average, because, from the jump, everything was entered into the U-Haul system, incorrectly or completely omitted. As a result, I receive threatening letters because the customer service rep failed to set up auto pay. I just assumed everything has been done, and then received a horrible letter in the mail. It took me 11 days to get in touch with the manager on duty, even though I called every single day from the date, I received a letter, at the Bloomsburg U-Haul. I had been charged all kinds of late fees and only he could remove them. Finally, it was settled. Then when closing out the facility I was told all I had to do was let them now. I let them know and they asked me if I had completed the move out papers! Yikes. Very nice people that work there but need some additional training.
Grace P | Overall ExperienceThe only problem I had was with the call center
Grace P | First Impressions