The unit I rented had an inside door. You had to enter the building, go down the hall, turn right, go thru a door, turn right, go down the hall and turn right into the unit. Try that with a couch! The door frame was not attached to the building. You could pry it back which left the unit unsecured. The employee told me on move-in day that the door was scheduled to be repaired the day after I moved in. The door remained broken for 111 days! I should receive a partial refund!
Susan C | Overall ExperienceSelf Storage Units in Bloomsburg, PA, 17815
U-Haul Moving & Storage en Bloomsburg
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U-Haul Storage of West Hazleton
525 Susquehanna Blvd, Hazle Township, PA 18202 View Available Units21.2 miles from this location -
Susquehanna Storage
749 Route 405 Hwy, Rear, Hughesville, PA 17737 View Available Units22.9 miles from this location -
U-Haul Moving & Storage of Shamokin Dam
3125 Susquehanna Trl, Shamokin Dam, PA 17876 View Available Units23.9 miles from this location -
U-Haul Moving & Storage of Hazleton
519 E Broad St, Suite B, Hazleton, PA 18201 View Available Units23.9 miles from this location
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I ordered a 5'ft/10ft and you did not give me that. Your computer was lagging behind there were other customers and i ended up with a 5ft. by 5ft. I had to have my order done over to make it right. Then i had to move all of my stuff with my family, and that is taxing. No help was offered. My sister ordered her unit,and referred her daughter ,and myself to you . We all took out units with no incentive,no discount. Better management of other employees is needed. One did not know how to write up my order and the other fixed it and it still was wrong. Sorry so sad CBasilotto
cecelia B | First ImpressionsAfter losing my job, moving, and being in a car accident. The many attempts I made to make a payment plan were ignored. I sent multiple emails and calls when no one would answer because you only have 1 staff working. When they are busy they can’t do multiple things. It took my fiance to finally speak with Matt and there was nothing that could be done. My mother who was my back in Bloomsburg NEVER received a call about the storeage unit. I had to switch cards due to the accident and losing my wallet during it. I did forget to update my app. That’s on me. However the attempts to contact me minimal at best and the unwillingness to work a payment play out cost me all of my belongings. I would NEVER recommend this company who absolutely looks down on women and is discriminatory. For you manager to not answer emails and say if I am busy. For it to take my MALE fiancé to call to FINALLY get him on the phone and then to be unwilling to help me is ridiculous! You only got $200 of the 600 owed that o would have paid to keep my memories. Like I said there was nothing of value in there. Just pictures clothes stuff that was meaningful to us. Sad company who has no empathy towards life and events that affect people’s lives.
Jacqueline C | Overall ExperienceI cleared out my storage unit before the end of the month that was paid for. When closing my account I was informed I would not receive a prorated portion of what I had paid for. I believe this is not a fair business practice. U-Haul will keep the profit and then rent the storage unit to another person, hence double dipping on customers. I will only recommend to someone id there are no other alternatives to finding a storage unit.
JOHN M | Overall ExperienceThe guy was very helpful
Frank L | First ImpressionsI went to the facility at least twice and the door was not shut all the way. It does not appear that anyone has attempted to fix this. All the keypads in the world won't secure a building where the door won't close. The first unit I was assigned was already in use. Staff had the damndest time trying to switch me to another unit. This required 3 visits. I received a partial refund for the first unit. They never did figure out how to refund the tax. I believe it was the mechanic who finally figured out how to make the switch. Computer system is very antiquated and staff are not proficient. It's does not seem like a well managed business. There were few storage units available in the area, otherwise I might have cut and run.
Veronica S | Overall ExperienceI’m writing this below average, because, from the jump, everything was entered into the U-Haul system, incorrectly or completely omitted. As a result, I receive threatening letters because the customer service rep failed to set up auto pay. I just assumed everything has been done, and then received a horrible letter in the mail. It took me 11 days to get in touch with the manager on duty, even though I called every single day from the date, I received a letter, at the Bloomsburg U-Haul. I had been charged all kinds of late fees and only he could remove them. Finally, it was settled. Then when closing out the facility I was told all I had to do was let them now. I let them know and they asked me if I had completed the move out papers! Yikes. Very nice people that work there but need some additional training.
Grace P | Overall ExperienceThe only problem I had was with the call center
Grace P | First ImpressionsThe whole team has been incredibly helpful and friendly over the last few months. I had to go out of town to take care of my father that was terminal. They extended the same kindness and respect to my wife when she’d come up there. Hands down the best uhaul facility I’ve been interacted with.
Steven S | Overall ExperienceOffice personal. One staff member denied me access to my unit that I had for over a yr. Only because he didn't want to look me up in the computer to verify I actually rented a unit. I forgot my access code but was willing to provide my ID. Office was only open for another 15 mins & he wanted to leave I suppose. I told him customer service sucks which he laughed in agreement. Eventually giving me access to my unit anyhow....
Rico C | Overall ExperienceWay over priced. Could not see in storage lighting very bad . No room as far as parking and loading up. Worst storage ever
SHARA D | Overall ExperienceI rented a 15ft. truck in Philadelphia, PA and returned the truck to Bloomsburg, PA. I also rented storage in Bloomsburg on Route 11 and the storage number was 103 for three months starting December 6th 2022. I never received my free month and tried numerous times to have one of the months refunded because I was charged for all three months. John the manager was less than accommodating and when I went there in person to try to resolve the issue and clet him know that we had moved all of our things out and would not be needing the storage any more. John had told me that one of the months had been refunded and then went ahead and closed the account out. I then asked him for a receipt of proof that one of the months had been refunded and he said that it was not possible because he had closed the account. I asked why he had went ahead and closed it out before even asking if I wanted a receipt and he said that I needed to call the home office which I did. He was supposed to get back to me by Friday 03/03 or today Monday 03/06 and did not.
Dean W | Overall ExperiencePrices are too high and then went up!
Victoria D | Overall Experience