El cliente no dejó un comentario.
Ladonna M.Customer Reviews for U-Haul Moving & Storage of Bloomsburg
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Your website was my only issue, it kept telling me my birthday was not inputted and it was. Your associate at this location was very nice and helpful
Jessica B.The Bloomsburg U-Haul was excellent. The rest of U-haul mainly the Traffic section, Customer service and the Ubox part of uhaul was awful. I shipped my stuff from Virginia to Hazleton PA, ended up in Allentown pa, no room in Hazleton, never called and asked if that was ok, just did it. After two weeks of trying to get my U-Boxes delivered to Pottsville pa, was told they don't deliver there although I already paid for the shipment and delivery to Pottsville PA. Ended up my U-Boxes were shipped to Bloomsburg PA, where I had to hire a 3rd party Muscle Movers to actually unpack the U-Boxes and load them into a U-Haul truck that I had to rent to get my stuff to Pottsville. Still have money in my U-Haul account not sure how long that will take to be refunded. So beware when you ship U-Boxes that they actually do deliver to your location. Also, manager from Allentown U-Haul was supposed to call me and never did. Very very disappointed in U-Haul overall.
Joseph R.Your customer serive really bad. Units not available when you need them. But if you need it you must travel 74 miles to get it from your house you are moving from. So you got to ask for extra miles to ne given to you which is 30 plus 30 you get with rental. So you got to travel 74 miles to get trailer comeback another 74 miles. , 45 miles to new place plus another 30 miles to return. Thats 214 miles minus 60 miles you give me equals 154 miles left at 40 cents a miles thats 61.60. But they give you a credit of 59 dollars so for all inconvience still got to pay out close to 70 more dollars. I had to call the 800 number but on hold to find a trailer that took 56 min for someobe to answer, then i requested corporate hold there another 40 min all they could do is take complaint and give you 59 dollars credit then transfer you to traffic to find a trailer. I had to ask them to look in systen to locate one did 74 miles away from my home. Then traffic gives you wrong address. So 2 hours one way to get trailer 2 hours back thats 4 hours. So i had people to help load us 5 people at 20 hour sat 4 hours thats additional 400 dollars spent plus another 3 hours i had to pay people 300 dollars. Instead me getting everything 10 min away your company cost me clise to 500 extra on saturday. So you tell me what you are gonna do to correct this when i booked aweek in Advance. 59 dollars is unacceptable. So no im not satified with you or your equipment that was never cleaned . My phone number us 570 637 9014 I want all my money returned for trailer and truck . Ill never tell prople to use your company. I want a call within 36 hours and mobey returned in 24 hours
James S.Dan & service in a word - Great. Thank you.
Richard S.Nothing. Good, friendly service. Hassle free
Brent F.Levi was personable & helpful. Thank you.
RICHARD M S. | First ImpressionsThe 20' truck that I rent was super clean DANIEL the guy Who helped me very professional very friendly plus the price was excellent no complaints at all :)
Randy B.Daniel provided a phenomenal experience again!!!
edward K.Dan was very helpful, kind and friendly. ¡Gracias!
Constance B.you could make the 10. insurance refundable when the truck is returned and not damaged - that is ridiculous to have to pay for insurance and when the truck comes back there was hardly any gas used
Brandy W.U-Haul corporate is an absolute joke and should be disbanded. I waited 97 minutes to access my reservation, via the Web, and get my reservation. The IT, and leadership, should resign or be fired. THEY caused great pain to my family. Perhaps I should sue for malfeasance?
Edward K.Dan handles each rental with ease and caring. Great help from him!
William D.Quick and efficient!
Derek C.The young man that helped me was very polite and easy to work from start to finish! Great job!!!
Jennifer K.Sweep out trailer. Provide routine maintenance on the equipment.
Brett S.Offer a mileage package for quick rentals. This was a great way to haul a new piece of furniture but was a little costly for the short 1 1/2 hour we had ended up paying over $70 plus refilling the gas tank.
Lee B.There was no attempt to orient the customer to the truck. Basically handed me the keys and said, “there's your truck.â€
Edward F.I rented a cargo truck. I was handed the keys and your employee pointed to the truck. At the end of the rental, I could not find the gas tank to refuel it. It would have been helpful for some instructions on this. I was billed the refueling surcharge.
Catherine K.Was very efficient & through with the whole process.
Gullvi M.Have more than one person per location. It would help improve costumer wait time
Bryonie H.The staff did not disclose additional charge if the truck was kept overnight. He said the rate was for 24 hours. I returned the truck within 3 hours of use and dropped the key in the key box but was charged additional fee. When called, they said I had to go on their website to confirm the drop-off time because it was on the contract. They should have made it clear from the beginning what customers should do if dropping off after office hours and disclosed all the additional charges/fees.
Lam N.Better pricing. Had to throw my whole pay check a way for a one day rental by being forced to pay for 5 days.
Jeremiah C.Just keep doing what you are.
Roland H.Trucks should be inspected, cleaned and made ready for the next customer
Richard Z.Neither attendants (at pick up and at drop off) were wearing masks or seemed to have any regard for social distancing. I was extremely upset by this.
Jacquelynn F.Allow your service personnel to put the main office on hold so my return could have been a bit speedier. Otherwise, exceptional service, start to Finnish from the employees.
Joseph S.Trailer dolly had tie down straps that were degraded the ends were frayed and the ratchet mechanism was worn and came undone during hauling also rusted due to lack of lubrications tire condition on left side was poor
dave P.Neither one of the employees was wearing a mask. The truck was absolutely filthy and I have pictures. The first time I called the phone was answered promptly the second time I called I was on hold for 45 minutes before I finally hung up and went down to the location so I could change my reservation time.
kristen B.Thank you!!!!!!
Kimberly F.Young manager on duty was great!1. Very polite and professional.
William G.N/C
Juan B.Was glad to be well taken care of by all staff members
Warren C. | Overall Experiencewe dropped truck off at night when location was closed.
ADAM C.better instructions on dropping off after hours.
Kyra W.Truck box was a mess. Had to sweep out and vacuum before use. Also charged me for 2 packs of blankets which I did not receive.
Stephen D.Way too expensive. Was not explained that driving the uhaul back would cost millage. Cost me 550$ for a two day trip
abigale P.Drop off location was a disaster area, filthy and trash laying around. Cleaning bottles scattered like no one cares. Sign said stay in vehicle, no one showed up, had to go inside to see if anyone was working. Then is told to just unhook the trailer and leave it there. Very unsatisfied with service and lack of service!!!!!!!!!!!!!!!!!!!!
Robert S.Dan is excellent.
Thomas S.Great service. Easy to check in and check out. Had some trouble with online check out. Would recommend!
Aisley P.Very smooth transaction and great service. Affordable and reliable. Highly recommend!
Jason W.The facility is fine, but when I emptied the unit out, I still had 3 weeks remaining on my monthly payment, and u- haul does not refund the remaining portion of the monthly payment. I lost $120.00. I don't think that is a good policy for a major storage chain to use. I asked for a refund and was denied. I'm not very happy with them. Moving is expensive enough, without getting ripped off by the storage company too.
blaine o. | Overall ExperienceDan was really great for the year and a half that we worked with him at this location.
jeremy d. | Overall ExperienceThe sales person was great to work with. Thanks!
william b. | Overall ExperienceNeeds lights in each unit.
deedra r. | Overall ExperienceThe equipment, truck and car dolly was easy to use. The storage unit was easy to get to. The personnel there was friendly and very helpful.
Theodore M. | First ImpressionsVery friendly, courteous, convenient, and easy to join and easy to use. Thank you for use of the hand cart too.
denise l. | First ImpressionsThe roof leaked and got all over my leather couch and an electronic jeopardy game. I reported to your staff and they said I needed insurance. My couch is ruined and so is my game for classes.
Lorie F. | Overall ExperienceHelpful and convenient.
Eric H. | Overall ExperienceThe person was friendly and new what he was doing. I was happy with dealing wit them. I just wish i didn't have to move my daughter
Frank L. | Overall ExperienceThe guy at store was great. I call your reservations them messed up the whole thing.
Robert S. | First ImpressionsThe store manager was always on duty helping customers respectfully and efficiently on a host of matters. I have bought products, rented a storage locker, and rented trucks with satisfaction.
Jan B. | Overall ExperienceI came in to the office and the attendant was very courteous showed me the unit and ask did I have any questions. I was pleased with the service.
david b. | First ImpressionsVery easy return, no hassles.
Jacqueline R. | First ImpressionsDaytime manager for this location is really great. Very easy to deal with. No nonsense and good sense of humor.
jeremy d. | First ImpressionsVery helpful. Also quick and easy.
Sydney G. | First ImpressionsYou guys let my ex husband buy stuff and charge to my credit card that was on file. Horrible practice.
Lorie F. | Reservación