Did not honor my reservation was over booked after I booked a few months in advance.
jessie M | First ImpressionsSelf Storage Units in Bloomington, IL, 61701
U-Haul Moving & Storage en Main St
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U-Haul Moving & Storage of South Veterans
1710 R T Dunn Dr, Bloomington, IL 61701 View Available Units2.1 miles from this location -
U-Haul Moving & Storage of North Veterans
1225 Holiday Dr, Bloomington, IL 61704 View Available Units2.2 miles from this location -
U-Haul Moving & Storage of Morton
1075 W Jackson St, Morton, IL 61550 View Available Units26.6 miles from this location -
U-Haul Moving & Storage of East Peoria
401 Sabrina Dr, East Peoria, IL 61611 View Available Units30.9 miles from this location
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I made a reservation a month in advance. I arrived at the location for them to tell me they have no units available. Additionally, they inform me the reservation system allows them to get overbooked and this has been an issue for a year or two. Why hasn't anyone fixed this? It is completely unacceptable that you make a reservation and it cannot be honored. On top of the reservation not being honored, I had called 24hrs prior to arriving to make sure I could check in and everything was all set. Why wasn't I told then there would be an issue? The attendant was not very helpful and acted like he could care less. This was an absolute joke and I do not know how Uhaul can stay in business using this type of business model.
Richard B | First ImpressionsLove the costumer service, good deals
Avonna P | First ImpressionsI needed a storage unit unexpectedly at the last minute and there was one available. I called with very short notice and we were able to show up with my belongings within just a few minutes. The staff was pleasant and very helpful. We were able to unload the U-Haul truck and return it efficiently. I was very happy with the service throughout the entire experience.
Katherine T | Overall ExperienceWe had a great experience with U-Haul in Bloomington, IL for over 3 years!
julia S | Overall ExperienceThe staff has always gone above to help me out!
Jeffery S | Overall ExperienceEveryone there was very friendly and helpful!
Jeffery S | First ImpressionsThe staff was more than great. I unexpectedly needed a storage unit as I had rented a truck from you for a move from out of state, and there wasn’t enough room in my temporary storage for all of my furniture. I called and asked if there was an available first floor unit, and there was. The man volunteered that they were open until 7pm. When I got there it was obvious they were expecting me. The staff could not have been more pleasant and helpful. The showed me to the very clean unit and how to use the lock. I could not have asked for a better experience! They treated everyone in the store and on the phone with the same courtesy. 5+ stars!
Katherine T | First ImpressionsThis has been the best location I have used. They are 100% accomodating, friendly and professional.
Nancy H | Overall Experience