Charge you whenever they want to sometimes they will charge u 2 times in the same month and charge u after you move out 💩💩
James E. | Overall ExperienceThe Vault Self Storage
4111 4th Ave, Beaver Falls, PA 15010(Rt 18 college hill)
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- 3.0 Average Customer Rating
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Charge you whenever they want to sometimes they will charge u 2 times in the same month and charge u after you move out 💩💩
James E. | Overall Experiencepoorly maintained and protected from rodents. I was very disappointed in finding a lot of my stuff damaged by rodents. you would think a storage place of this size and caliber would have regular treatments to keep this from happening. also, id expect the place would have been better protected from moisture damage several very expensive stereo pieces were damaged by moisture.I found this out a couple of weeks after moving out so I doubt I can even put in a claim. shame I trusted this place for 5 years to keep my stuff safe.
JEFFERY M. | Overall ExperienceThe staff was friendly and helpful. The location is secure.
Mark A. | ReservationAll the staff was helpful and pleasant ! If your in need of a place to store your belongings got to The Vault.
Corey B. | Overall ExperienceStaff was excellent! Both competent and professional.
vicki m. | Overall ExperienceStorage was good. I had the unit for one whole week but had to pay a whole month. And it's been 2 months since I cleaned it out and still have not received my deposit return.
Randall S. | Overall ExperienceFrom the first day of my storage experience until I moved out, I was completely satisfied with the staff and facility. I will definitely recommend their services.
DONNA J. | Overall ExperienceConvenient location and very accommodating staff
MAREN W. | Overall ExperienceIt would be more convenient or accessible if there was a swipe card rather than having to put in a number code. To exit the premises is not clear as to what needs to be pushed to exit.
Martha Z. | Overall ExperienceNo problems. The Vault storage met all of my needs.
GEORGINA B. | Overall ExperienceCalled to cancel reservations because of changed moving plans and they were extremely pleasant and appreciative that I called in. No trouble whatsoever, and I’ve seen the facilities- fantastic!
Privacy R. | First ImpressionsVery friendly staff. Quick and easy service. Clean and orderly facility.
Privacy R. | First ImpressionsThe man that helped us with the storage unit was very helpful and flexible. I am thankful that there are now representatives that are stationed at the vault.
Privacy R. | First ImpressionsDispleased and concerned, I have attempted to discuss it on here but the 200 character limit doesn`t allow me to. Please contact me via my email address if you wish to discuss further. Thank you.
Privacy R. | First ImpressionsWe never rented the space, we could not get ahold of the owners of the facility, they would not return calls. Worst experience ever. Horrible, horrible, horrible.
Privacy R. | First Impressionsarrangement with Lydia 5/26 to pick up key on 5/27 at office in Beaver.went there and office was closed. moving was that day, another storage had to be found. thank you for refunding my fee
Privacy R. | First ImpressionsNice clean unit and they got me then size that I needed. The dolls and carts were great to have to transport items from my vehicle to the unit as well
Privacy R. | First ImpressionsDisaster- no office at location. Remote office impossible to find. Phone support rude at best. Remote office closed Took call to owner to get into facility. Temp gate code didn`t work
Privacy R. | First ImpressionsMade the process easy and the office manager was very helpful and did a great job!
Privacy R. | First ImpressionsI had to make arrangements by phone from Kentucky, and the staff was very friendly and helpful
JEFF C. | First ImpressionsThey were not aware of reservation but I wound up moving the next week so it was not a problem. They advised the the web would reserve a storage unit but not necissary the one that I would want.
Privacy R. | First ImpressionsThe customer service is excellent. Best Uhaul customer service I`ve ever experienced by far!
Privacy R. | First ImpressionsI tried calling to confirm the size of my storage unit and the reservation but nobody called me back.
Privacy R. | First Impressions