The truck clearly needed to be vacuumed and wiped down. Also, the mobile check-in process was a nightmare at this location. The directions were trying to guide me through the gate to get to the truck(which the code didn't work anyways). The chat function in the app did not help my issue. But, there were clearly trucks parked outside of the gate and key boxes on the outside as well. I had to call a different UHaul place for them to transfer me to receive help and the correct instructions. I will now only rent a truck from the Chippewa location, not the Beaver Falls or Monaca location.Gennifer D.
Customer Reviews for The Vault Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bradly J.
Customer did not leave a comment.Joshua G. | Overall Experience
Customer did not leave a comment.Kristina G.
Customer did not leave a comment.Richard V.
Customer did not leave a comment.Robert D.
Tried to charge for mud on tire and a receipt from a previous customer. Def charged for gas when I have photos of the gas at pickup and drop off.kevin T.
Charge you whenever they want to sometimes they will charge u 2 times in the same month and charge u after you move out 💩💩James E. | Overall Experience
Customer did not leave a comment.barbara l. | Overall Experience
poorly maintained and protected from rodents. I was very disappointed in finding a lot of my stuff damaged by rodents. you would think a storage place of this size and caliber would have regular treatments to keep this from happening. also, id expect the place would have been better protected from moisture damage several very expensive stereo pieces were damaged by moisture.I found this out a couple of weeks after moving out so I doubt I can even put in a claim. shame I trusted this place for 5 years to keep my stuff safe.JEFFERY M. | Overall Experience
Asked for 6X12 trailer and was given 5X9 trailer. Total waste of time and fuel. Very disappointed.GREG V.
Customer did not leave a comment.RONALD G.
Customer did not leave a comment.ANN B. | Overall Experience
Desk attendant was great. Don't care for my experience with Uhaul, though.Mollie M.
The back of the truck had to be swept out of things including USED MASKS! Also in the front cab, candy(skittles) had to be swept out! Otherwise it was a very nice easy experience and the person I dealt with in the office was very friendly and helpful. I would certainly use them again!MARY U.
Customer did not leave a comment.Bailey F.
Thanks MikeKELLY H.
Only place that had the trailer I needed.DeAnna H.
It was a very nice smooth transaction.Sharon B.
Customer did not leave a comment.MAREN W.
Money is hard and I feel that I was taking advantage of but if I have to rent from them again I have to really really think about itKimberly A.
Customer did not leave a comment.David E.
Customer did not leave a comment.CHARLES D.
Refund the money I was overcharged quicker. I returned the uhaul on the 6th of July and you can't give me â€œ my moneyâ€â€ back till the 14th is bullshit!!!!!!!!Chris S.
Area was not set up well to drop off a trailerAllen S.
Customer did not leave a comment.Charles M.
Everything at The Vault was wonderful. Friendly staff very helpful and efficient. Thank youJessica C.
Nothing service was excellent employee was even double tasking!Tom T.
Customer did not leave a comment.Monique C.
Customer did not leave a comment.Lisa G.
Truck was dirty when picked up. Truck returned in better shape then picked up. Still charged $25 cleaning fee. Absolutely ridiculous.Linda L.
Customer did not leave a comment.joseph R.
Customer did not leave a comment.Renee S.
On a prior trailer rental at a different place, the U-Haul Rep personally attached the trailer and worked with me to confirm all lights were operational. At this facility, while the agent was very friendly, I was directed to drive to the back of the lot and hook it up myself. I was lucky that I knew what I was doing, could properly attach it and test the light functions. I was surprised that this facility allowed/required customers to attach trailers themselves and based on my previous experience, wonder if that's against U-Haul policy.Ron T.
had trouble locating vehicle I needed. called chippewa office, they didn't have one, called another location and they were out of vehicles. had to call monaca pa phone number they located the vehicle at the beaver falls Vault office. would make it easier if Chippewa office had that information right away. Nothing against the Chippewa office because they did me a great favor on my previous rental. I showed up as they were walking out the door, went back in to rent me a truck. forever grateful for that and thats why I called them first.joseph G.
Make sure the lights are working properly on the unit before renting it out.Gregg K.
Customer did not leave a comment.Kayla H.
Service was superior! I would highly recommend this branch of UHaul!Jane B.
Customer did not leave a comment.Tamara K.
The staff was friendly and helpful. The location is secure.Mark A. | Reservation
Customer did not leave a comment.Amanda W.
Customer did not leave a comment.jim S.
The lady who I spoke to on the phone and who checked me out was super nice and accommodating.Milissa S.
Excellent in every way. We're extremely pleased with The Vault!!! in PA.Terri B.
Customer did not leave a comment.David B.
All the staff was helpful and pleasant ! If your in need of a place to store your belongings got to The Vault.Corey B. | Overall Experience
Customer did not leave a comment.Stella N.
Very pleasant. Should have a larger sign on how to get thru gate. Otherwise awesome transactionBrian H.
Staff was excellent! Both competent and professional.vicki m. | Overall Experience
Customer did not leave a comment.Randall F.
Travis, was very helpful !!!Corey B.
great serviceMatt M.
Storage was good. I had the unit for one whole week but had to pay a whole month. And it’s been 2 months since I cleaned it out and still have not received my deposit return.Randall S. | Overall Experience
Not my original pick-up location but were very courteous and accommodating.LeAnne R.
The people that work there were very nice and helpfulLEROY D.
From the first day of my storage experience until I moved out, I was completely satisfied with the staff and facility. I will definitely recommend their services.DONNA J. | Overall Experience
Customer did not leave a comment.Kevin K.
Convenient location and very accommodating staffMAREN W. | Overall Experience
Customer did not leave a comment.LEROY D.
Very nice lady checked me out to get the van.justin S.
Its confusing on how to enter, the inside looks run down. I returned the truck with the amount of gas they gave it to me with and I was still charged for 5.5 gallons. Seriously??? HORRIBLE representation for Uhaul. Once you are through the gate it looks like more of a junk yard that a rental placetammi H.
It would be more convenient or accessible if there was a swipe card rather than having to put in a number code. To exit the premises is not clear as to what needs to be pushed to exit.Martha Z. | Overall Experience
No problems. The Vault storage met all of my needs.GEORGINA B. | Overall Experience
The power outlets on the truck did not work. This made it difficult to power my GPS device.Robert D.
From the outside appearance, this facility doesn't present itself very well, however, the people are very professional and helpful.DOUGLAS M.
The lady who let me in was very nice. : )CJ S.
Customer did not leave a comment.michaella B.
Customer did not leave a comment.PATRICIA B.
Thank y'all, very kind people at this location!bobbi W.
Charged for 87 miles when we only drove it for 33. Called them and they would do nothing. Will never rent from that location again.tawnna C.
Customer did not leave a comment.Troy B.
Customer did not leave a comment.Joe H.
Customer did not leave a comment.Scott E.
I booked online and the location changed without my knowledge , i had to take uber for 40 dollars to new location , i went to it no one was there i had to call a number so the door can open and people wbo works doesnt rly know what are they doin! I got charged twice and i called and understood why is the difference abd i asked how to pay she said on the phone that it will be taken from my card when i put money in it and i did but they didnt take the oayment and charged me late fee !Begad E.
Betsey was so kind and patient and incredibly helpful! She made the experienceMegan K.
i went in to wait and one of the managers was cursing with the young girl at the office i will never ever let anyone go there for rentals nor service at allRaeann D.
Inform clients of extra fees for cleaning before rental. And to notify them that the rental contract is needed during drop-off. Fix the system so clients are not waiting around for their rental and rental contract for almost 45 minutes. Better truck maintenance for mileage.chris A.
Customer did not leave a comment.Tiffany L.
Customer did not leave a comment.Joseph F.
Very helpfulJames H.
Well done as alwaysJames H.
Furnish a dolly-I had my own but if I didn't I would think U-Haul would furnish it.
I had a late drop off so I did not interact with anyone.Samuel D.
Called to cancel reservations because of changed moving plans and they were extremely pleasant and appreciative that I called in. No trouble whatsoever, and I’ve seen the facilities- fantastic!Privacy R. | First Impressions
facility didn't have tow bars for sale even tho I requested in advance, wasted 2 hrs driving around looking for a tow bar, trailer leaked and water damaged packed curtains, BAD experience, Budget or Penske next time ??Craig M.
Customer did not leave a comment.Sue W.
Customer did not leave a comment.Ron B.
I had to wait longer than it should have taken, as the person that helped me with picking up my reservation hadn't done it before. The office I was in to do the paperwork for the rental was musty smelling and didn't smell to good, and I coudn't wait to get out of there!Peter S.
Excellent service. When I booked on the U Haul web site they were forcing me to return to a UHaul way out of my way. I picked drop off anywhere and dropped off at this site. Which was 5 minutes from my move. The rep was very helpful and took care of everything . Message to UHaul corporate: work with customers- do not make them drop off rentals at places most convenient for U Haul!Jim M.
Customer did not leave a comment.BRYAN L.
Customer did not leave a comment.chris R.
Customer did not leave a comment.janet M.
Customer did not leave a comment.Ada I.
Customer did not leave a comment.David A.
Customer did not leave a comment.DONALD G.
Customer did not leave a comment.Eric M.
Very friendly staff. Quick and easy service. Clean and orderly facility.Privacy R. | First Impressions
The man that helped us with the storage unit was very helpful and flexible. I am thankful that there are now representatives that are stationed at the vault.Privacy R. | First Impressions
Displeased and concerned, I have attempted to discuss it on here but the 200 character limit doesn`t allow me to. Please contact me via my email address if you wish to discuss further. Thank you.Privacy R. | First Impressions
Everything went as expected.Rex A.
I was supposed to pick up at 8am at a different location. Uhaul changed my pick up to vault storage which doesn't open until 10am. I stood in front of this location for 1 hour until their employee decided to show up for work that day. After which the truck was not ready to go, I had to clean all the snow off and I had to hook up the trailer. Anytime I've ever picked up a U-Haul, the truck was hooked up to the trailer and ready to go. I was supposed to start my long day of moving at 8:30am but because of U-Haul and The Vault Storage's major screw up, I didn't get started until almost 12:00. Worst experience ever. Will not be using U-Haul or this storage location ever again and will make sure everyone else knows never to use these companies.William I.
They were very helpful and bent over backwards to help me and accommodate me. I will recommend them to anyone who needs to rent a vehicle or trailer that I know.jeff B.
Customer did not leave a comment.DARLENE T.
Customer did not leave a comment.Matthew M.
I would never recommend uhaul to anyone. I reserved a truck weeks in advance only to show up to the first location which was not open on time. After nearly an hour of waiting the truck did not start. 30 minutes later they found another truck 25 miles away and through several tolls. Not only did I have to drive past my moving location and back with the truck and incur those tolls. My other vehicle had to incur these costs and gas. This caused my move to be delayed 3 hours with paid workers having nothing to do. Uhaul issues a $75 credit which does not nearly reimburse me for my added costs and time. That is a joke. I am moving again in 1 month and will not even consider uhaul for this.Eric E.
Customer did not leave a comment.Judith B.
Customer did not leave a comment.michael G.
We never rented the space, we could not get ahold of the owners of the facility, they would not return calls. Worst experience ever. Horrible, horrible, horrible.Privacy R. | First Impressions
arrangement with Lydia 5/26 to pick up key on 5/27 at office in Beaver.went there and office was closed. moving was that day, another storage had to be found. thank you for refunding my feePrivacy R. | First Impressions
Nice clean unit and they got me then size that I needed. The dolls and carts were great to have to transport items from my vehicle to the unit as wellPrivacy R. | First Impressions
Disaster- no office at location. Remote office impossible to find. Phone support rude at best. Remote office closed Took call to owner to get into facility. Temp gate code didn`t workPrivacy R. | First Impressions
Made the process easy and the office manager was very helpful and did a great job!Privacy R. | First Impressions
I had to make arrangements by phone from Kentucky, and the staff was very friendly and helpfulJEFF C. | First Impressions
the only reason this location was excellent was because of the manager Vicki !!!.....u haul company put me through hell & this amazing manager Vicki was so very good with me with all the crap uhaul put me through & I request a transcript of everything that we had to deal with on march 21 2016 including phone conversations with uhaul company & request being reimbursed......gloria M.
Office no longer at this location. No one to assist with attaching and unattaching of trailer. Worst experience I have ever had with a u-haul rental.Jay M.
Picked up in Beaver Falls,Pa. Returned to the Ellwood City, Pa location.Get ur story straight U-Haul! I was TOLD it was Ok! I don't like being threatened...with a lawsuit if I didn't return it. It was overall a negative experience. Had appt 4 pick-up at 10am. Computer problems...No receipt. Trailor still attached. Left after 1105. And then a message the next day. I'm tired of being nice! I will never get a U-Haul again. Cost me time and money!!carol S.
Customer did not leave a comment.john B.
Customer did not leave a comment.Meredith A.
Customer did not leave a comment.joesph M.
Neil was a pleasure to work with ! He was very professional and polite when I talked on the phone to him from Chicago, I have worked for United Airlines for 30 yrs and I know how important the customer service experience is .. my hat is off to Neil in Beaver Falls, Pa. Uhaul Company has a strong customer/employee relationship with this young man !ralph D.
Check in lady was rude to my agent. When a receipt was requested she stated she had emailed it. My agent said he was required to have a receipt your clerk walked out on him stating "too bad she had to go",,,very rude.MARK D.
They were not aware of reservation but I wound up moving the next week so it was not a problem. They advised the the web would reserve a storage unit but not necissary the one that I would want.Privacy R. | First Impressions
The lady that helped me was very pleasant and effcientANTOINETTE W.
The customer service is excellent. Best Uhaul customer service I`ve ever experienced by far!Privacy R. | First Impressions
I tried calling to confirm the size of my storage unit and the reservation but nobody called me back.Privacy R. | First Impressions
web phone number to this address is incorrect.Privacy R. | First Impressions
we got a storage for a 3 bedroom but didn`t seem quite big enough.Privacy R. | First Impressions
Thanks for your great service!Privacy R. | First Impressions
Nice placePrivacy R. | First Impressions
Move-in was easy. Carts were provided to move furniture and other items. Had no trouble moving in.Privacy R. | First Impressions