Upon returning the truck, we were charged over $400 extra based on inaccurate mileage and fuel readings. They also changed our drop-off time midway through the rental decreasing our time by 4 hours, creating another issue we had to dispute. Thankfully, we had photo evidence documenting the actual mileage and fuel level—including proof that we drove 100 fewer miles than they reported. An extremely frustrating experience.
JERRY C
Rittenhouse Lumber
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Glenside, PA 19038
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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Cómo funcionan los comentarios de U-HaulI have no comment on how to improve everything went good
kenneth jApp was terrible and wouldn't load anything. Took minutes to do basic page loading. Data got messed up in backend so I had to call support for them to manually fix it. Vehicle was very old, shifted poorly, and smelled like smokers had used it too many times. No backup camera nowadays too...
David POriginally made a reservation for a one-way 15' truck rental to be picked up at: https://www.uhaul.com/Locations/Truck-Rentals-near-Chestertown-MD-21620/042145/ However, they 'are a small local dealer and don't have the inventory to all ANY ONE-WAY RENTALS; nor do they have 15' trucks available. So - my "reservation" was totally useless... Second time this has happened. Fortunately, LISA called me directly, and together with BRIAN at Chesapeake, we made everything work out between us, and all was set. On my arrival though, "Corporate" didn't have ANY records of ANY conversations, despite people at two ends doing just that. Corporate just couldn't handle this kind of occurrence, and were neither helpful nor as pleasant as I'd prefer. For some reason, the web site wouldn't properly load at Chesapeake, and Brian had to put down my home address rather than the correct drop-off point. On arrival at the new place, the staff were incredibly helpful - SURPRISE! - and made it all work out. OTOH, there are NO UHAUL SIGNS to denote this is a UHAUL facility! AGAIN! Together with BRUCE at Stefko UHAUL in Bethlehem, who was also super useful and knowledgeable, this rental DID eventually work out, DESPITE CORPORATE. REALLY - if you're going to have a drop off site, it has to be very visibly marked. REALLY - if I make a reservation for a specific truck at a specific site, then YOU HAVE TO MAKE A TRUCK AVAILABLE AT THAT SITE! rather than making ME drive out of my way a goodly distance. Otherwise, it isn't as reservation but as HOPE. Next time I use RYDER.
Michael RIt was difficult to check in a timely manner as the scanner wouldn’t load and took several tries, causing me to begin my journey later than planned. It was also difficult to take all the needed photos at the end because there are bushes and things in parking area.
KRISTEN K