Great customer service
Brenda GU-Haul Moving & Storage of Danvers
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Danvers, MA 01923
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulBen did a great job of getting me on the road quickly and the return attendant made quick work of the return process and issuing me a receipt.
JOHN GMuito beom
Roger DMe cobraron in recargo de 20$ extra y no explicaron porque .. Solicito mi reembolso
Heylis CMade a reservation and they double booked the trailer.
Michael MExcellent. Courteous staff. Top notch.
Arthur ONice new van and app is very simple to use.
Timothy MThe guys were very helpful hooking it up and actually helping me get my hitch ball receiver unstuck
anthony vGlad they were open on a Sunday.
Laurie SAll went smoothly.
Suzanne TBest service
THOMAS SAll was as expected.
Martha MThe staff was great.
Merritt LBest of the best
Giuseppe ESteering was off but other than that the staff was friendly and the truck was clean
Joseph SFrom start to finish so easy to rent the uhaul trailer. The clerk that checked me in was great. The employee that attached the trailer to my hitch was great and I dropped it off and the employee helped me again. Easy great experience.
Caroline GGreat customer service
Richard CI brought the truck back with a quarter tank. They put an eighth tank. Not cool
TROY TNothing comes to mind.
Christine BEverything was fast, easy and clean
Louis mThe truck made funny noises as soon as I got in. I only had to go about 10 miles so I wasn't really worried about getting to and From. Excellent customer service.
Lynne SWell definitely address the excessive vibration on whatever box truck I drove coming from the right side front end I believe, and the gas gauge read almost 7/8 so I put more gas in it than required bc it jumped to full which seemed really odd that it jumped to full since I tried filling it to 7/8 tank like I was told to. It smelled not bad but not good either. It smelled like a person was in there for a while before I got in. It was weird. Definitely not pleasant but I didn’t care I was just picking up my motorcycle other than that it was Cool
Evangelos ionly thing I would recommend here is the location. The person helping said less that 3 words to us and was hard to understand
Marietta DBenjamin was very helpful and had great customer relations skills. Entrance into lot could be marked a little better
joyce fYour service representative was fantastic! Was welcomed in immediately went through the paperwork and was on my way!! On returning the vehicle I was presented with the same professionalism. Great experience!!
Brian KThis is our second time renting from The Newbury Street Danvers location. The Manager is helpful, professional, friendly, thorough and is an excellent multitasker! He obviously takes pride in his job and maintaining his fleet of rental vehicles. We will definitely come back to this location if we need another rental or moving supplies!.
Jessica MNothing to improve on. I was greeted instantly upon walking in the location by Daniel. He was great explaining the pick up, as well as the drop off process. Very friendly. Truck was clean and drove smoothly. Made my out of state move easier than expected.
Jason TThe guy who helped me at the counter was top notch. Thank you
Jake RDan and others at this site were extremely helpful. The truck was clean and in excellent condition.
JOHN GThe customer service representative was very helpful.
Ramon OTie down ratchet for front wheels is very hard to operate. Needs lubrication.
RICHARD BI was 80 minutes past my return time due to labor day traffic and got charged for a full day. there should be a grace period or nominal charge when you are within 1 to 2 hours of the return time. a full day charge for being 80 min late is excessive.
david mThe guys were great! They made me feel confident, capable and secure.
Pamela HNothing. Benjamin did an excellent job!
donna dNeed more signage for entrance almost drove by it. Employees were wonderful. I will definitely rent from that location again when needed
carlene kMy only complaint about this location is that the signage for the entrance is small and hard to see. It’s off of a very busy highway and if you miss it, you have to drive several miles to turn around and go back. This seems to be a known issue, staff acknowledged it. Otherwise the service was excellent and I would like to have given a n excellent rating.
Gail SExcellent experience. We were greeted warmly by Eliza and Ben when we walked in. They were helpful in explaining everything we needed to know and promptly helped us with all our questions. The truck was pulled right up to the door before we were finished with the rental process. Couldn’t have been easier or more pleasant. I’d highly recommended this location for truck rental, and it looks like they have great storage as well! They actually offered me a free month of storage with my truck rental, which I don’t need, but I’m sure is super helpful for people who do.
DANIEL H2 complaints: - The air conditioner did not work. Unacceptable to send a truck out in the summer with no AC. - Not only did I pay per mile, but I had to bring the truck back with a full tank. It really should be one or the other, not both.
Eric MThe manager of this location was extremely helpful. He was able find for me a cargo van for 2 days to help my daughter with her moving during a very busy college moving period. Thank you for your help.
Minh VThe location is a bit tough to get to, a slightly larger sign might help with folks finding the entrance. One employee skipped right over me to check in the person behind me, which extended my wait, but the employee who checked me in was so kind, helpful and accommodating. The reservation system was easy to use - and make changes to when I chose the wrong date originally. I would definitely recommend this location for both rentals and storage. Thank you!
Mari MThank you for your help yesterday! I really appreciate it. You guys always go above and beyond.
TOLINA BGood guys working the counter very helpful
Steve BVery friendly and efficient counter help
Stephen BThe van was brand new but it did seem like maybe an alignment issue? From the time I left the the U-Haul office to the time I dropped it off the van wanted to turn left
Matthew MThere were multiple staff members and every one of them spoke kindly and were helpful.
Leah WVERY DANGEROUS ROAD CONDITIONS. Entry to the site is from a road with a 55 mph speed limit. The access driveway is a *very* short distance from an exit ramp. You have to hammer the brakes to slow down to driveway speed!
Donald TFast, efficient and friendly service. We needed a last minute rental and were able to get one seamlessly. Clean facility. Kind staff. Super easy transaction.
Laura LThe associate at the Danvers location was thorough and professional, so bo complaints about him. The truck was clean enough and in decent shape, BUT the key for the padlock was not the right key and did not work ( 3 people tried it). The most concerning thing was that the moving blankets had several sharp nails sticking out of the bag, which scratched my arm. Luckily there were no puncture wounds and I cleaned it immediately. I took photos and warned Goodwin Auto before renting the truck to another customer.
Jessica MPrice tripled because of mileage cost, yet no where on any paperwork given said $1.49 a mile. It only says $0.49 a mile. Truck also had mulch in the bed that I had to powerwash the truck before I used it.
mike cSaturday morning near the end of the month is a very busy time. Many customers were waiting in line to pick up trucks/equipment. There seemed to be only one person working, and she had to service all of the people in line, people who were picking up trucks and equipment, etc. She had to walk out to the back parking lot to get trucks for people. It took approximately 30 minutes to get our truck. The printer was also down, so contracts couldn't be printed. The service agent was helpful and friendly, but she could have used additional staff members that day to help her.
Evangeline CThe gas in the vehicle should be full, and the expectation is that it will not smell like cigarettes.
Alexis DDan is great asset to your group. Very helpful and professional
Michael BDaniel at U-Haul was incredibly helpful from start to finish. He was very friendly, professional, and made the whole experience easy and stress-free. It's rare to come across someone who genuinely cares about providing great customer service, and Daniel definitely does. I would absolutely recommend this location because of him. He went above and beyond to help, and his positive attitude made a big difference. Great guy and a great representative of the company. Thanks, Daniel!
Jairo LMy overall experience was great. The only thing I would have liked to have would be a cleaner windshield. The truck I was assigned was a bit hazy and a little difficult to see. Other than that everything was good
Anthony TThe van I rented broke down on the highway after driving 20 miles. I almost died. They are still trying to charge me for the rental. Ridiculous
Kevin MEasy pickup, easy return. Definitely coming back!
Briana PTatiagnana provided incredible advice and assistance.
Jacob BThe van was clean but i thought it was pricey I only had it for a 2 and a half hours
Donna DTrailer was ready to go when I arrived.
James VThe driver door didn’t shut all the way. You have to play with it a bit to close properly
Sandra GYour supervisor there Tatiyana is terrific
David EStaff were helpful and went above and beyond. Great group that day. Will be my go-to location for any moving or storage needs. Thank you.
Edward SStaff provided great service! Very friendly and attentive.
Michael DCustomer service was great!
Aimee MDid not keep my reservation…charged almost 200 dollars more they they said would cost
Lance EBoth the staff and equipment were fantastic!
david KTatiana was amazing! She was quick and efficient, highly recommend using this location to rent a truck or supplies.
Karen MAwesome experience. I needed box truck an extra day due to unforeseen circumstances - Dan, the on site manager, was very understanding and extended rental agreement. It was a lot of work on his end but done with a smile. Thank you!!!
BRYANKEITH H