Lisa was very kind and considerate. She unfortunately got to hear about the terrible experience we had from the moving of the pickup point to the breakdown on the road and the leaking box.
Jerry V.
East Penn Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Wind Gap, PA 18091
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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It was ok, first time doing it online so it was a learning experience.
David S.Just two complaints, representatives that can answer yes and no questions instead of beating around the bush and also not hanging up the phone after they say hello and their name, otherwise I would say it went well.
Max S.The rating I selected is mostly due to the huge inconvenience of having to do everything online at the pick up location when help is right in front of us. There were kinks in the system, and I was not able to share my location via my cell phone. My husband is a former IT professional and he couldn't make it work either. Because of this we couldn't proceed to the next step. So there was no way to get our truck and go. I asked the lady at the counter to help, but she said that UHaul expects customers to do the pick up themselves. After a few more tries, I was frustrated and asked the lady again to help me. She finally agreed but she said we had to wait for her to finish stuffing envelopes because the mailman was coming soon. I did not see a mailman. She didn't even seal the envelopes. But we waited. She then helped us and was very courteous. The exchange was less than 5 minutes, but we waited at least 3x what it took to be helped. If you guys think this imposed do-it-yourself approach is better for business, then you are sadly mistaken. You have certainly lost us as customers, and we now plan to buy a pick up truck.
Edward L.The clerk when I picked up the truck had no customer service skills: she kept insisting I check in online verses her doing it, I had to ask several times how the check in would be handled since the office would be closed, she neglected to inform me that if I returned after they were closed I would be charged $20, never explained anything about the truck I returned the truck 4 hours later thus being charged unknowingly $20. I went 12 miles The next morning I was charged for 102 miles. When I called the clerk said if there is a mistake it's my fault because I didn't do my own self checkin online. THIS WAS NEVER EXPLAINED TO ME THE NIGHT BEFORE. She said Uhaul doesn't want them to tell customers that or anything else such as the add $20. She said there was nothing she could do I had to call Uhaul. I asked if she would go check the mileage again. She did found the error and blamed it in her wordsâ€the stupid tablets Uhaul makes them useâ€. Again she said I would have to get my refund by calling Uhaul because she was unable to fo so. She gave me a number to call which turned out to be incorrect. After talking to Corporate Uhaul I was assured I would receive a credit for the over charge and the additional $20 charged caused by turning the truck in when they were closed I received the over charge credit but not the $20 additional fee credit
colette V.