Customer Reviews for East Penn Self Storage
(Distribuidor de U-Haul del vecindario)

183 comentarios

6565 Sullivan Trail   Wind Gap, PA 18091
(1/2 mile south of Wendy's)

(610) 691-2355

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(610) 691-2355

6565 Sullivan Trail
Wind Gap, PA 18091
(1/2 mile south of Wendy's)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 1 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy drop off

PENNY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
5.0

The vehicle was clean it was not well-maintained it had an engine noise something of a exhaust leak that provided a serious bass tone that only went away if you let off the gas. Additionally the steering was exceedingly tight making driving this vehicle much more difficult than it would need to be. The result was a significant headache by the time I had completed my trip. If they had another vehicle similar I would have turned around and brought this back right away. I have used U-Haul over the years this was the worst vehicle I have rented.

CHARLES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan A. 
Clasificación:
5.0

No need for improvement. The ladies are very helpful and very nice! I will be if in need.

HAL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY A. 
Clasificación:
4.0

once again I had problems with entering the odometer mileage that dumb dot was iin the way and when I tried to call your number I waited over 30min and nobody answered. Everything is done on your phone and when try to get help this is no help. you have no consideration for the customer who has no updated phone.

Debbie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY O. 
Clasificación:
5.0

The truck smelled strongly of cigarette smoke. It was challenging to travel over 700 miles.

ANN C. 
Clasificación:
5.0

Lisa as terrific! She made a very stressful move easier and was so friendly and accommodating! Thank you Lisa for everything!!!

MICHAEL C. 
Clasificación:
5.0

Allow personal contact at the facility instead of contactless digital pick up. It is nerve racking having to rely on a cell phone service to pick up the truck.

Mason A. 
Clasificación:
5.0

great service, thanks to Lisa,

GEORGE R. 
Clasificación:
5.0

The whole experience went without a hitch. I was very pleased with how simple the procedure was from beginning to end.

Maegan M. 
Clasificación:
3.0

We had requested an appliance dolly which was not with out truck when we went to pick it up.

Dan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
1.0

Your website and app leave a lot to be desired. Had everything set up on site, tried to pick up vehicle for 90 mins, 8 phone calls, loading the app on 2 phones and trying the website. Had to reschedule. Messed up the whole move.

Debra M. 
Clasificación:
5.0

Lisa is very helpful! She set me up with the best deal and with efficiency. This was a great help to a challenging move.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

I was very upset when I went to pick up the truck rental at my scheduled 8am pick up time that they changed my pick up time to 3pm at at a different location. Very upsetting. Thank goodness I was able to get another truck but at 10an not my original 8am pick up time. Very very upsetting

Linda Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

The truck was garbage . Maybe the worst I've ever driven. Tough to explain but there was no acceleration. If you hit the gas hard it sounded horrible . The steering was bad . Overall equipment was not good .

Ronald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley L. 
Clasificación:
5.0

Well I know under the circumstances we tried to use the on line system to rent and pick up the truck. Not very user friendly! However the lady working there was very nice about taking care of us and getting us on our way! The truck was clean however the person who used it last did not top it all the way full I took pics of gas gage before and after and I had completely filled it and put more in then I should have! Fortunately gas is cheap right now! Just thought I would bring that to your attention! Lisa was great with the whole storage rental and very nice to deal with

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONNIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward R. 
Clasificación:
5.0

Need more parking.

Jeffrey D. 
Clasificación:
5.0

Excellent experience all around. Thank you!

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
4.0

Google maps took us to wrong entrance location.

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

To hidd

Jack B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie C. 
Clasificación:
5.0

Nothing, really! Very happy with the truck and customer service by Lisa Thomas. Very helpful and knowledgeable about the business. She represents the company efficiently and with a smile. We made a good decision by renting the U-haul Truck. Barry and Lisa Hahn

Barry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip C. 
Clasificación:
4.0

Ok

Susan S. 
Clasificación:
2.0

Poor service

Eric K. 
Clasificación:
5.0

nothing, all good.

Jeffrey S. 
Clasificación:
3.0

Staff was inconsistently friendly. Since this was a first time rental experience, explaining the process more thoroughly would be helpful. The price of rental out a little high. Price of uhaul acceptable. Price per gallon too high. I know you need to make a living, but gas pricing was gouging. Thanks for your service though. Appreciated.

Carolyn E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diann P. 
Clasificación:
5.0

The service was excellent. Although the truck we received for use was clean, I highly recommend getting the shock absorbers inspected because the truck bounces almost constantly like a super ball on all road surfaces (not good for the cargo, let alone the passengers). Additionally, the brake system absolutely needs to be flushed and new brake fluid put in because the brake is extremely squishy (not safe).

Annette B. 
Clasificación:
5.0

It was a rainy day and the window was partially open and the seat was very wet. The handle on the door also had 3/4 of an inch of water in it. The attendant did give me a blanket to sit on. The truck was old and noisy. We did find a small amount of water inside the box.

Doug T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laslie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol R. 
Clasificación:
5.0

My rental truck was 15'. It was my first experience driving a large truck. I found it easy to maneuver, back up, and turn.

Brenda H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Colin R. 
Clasificación:
5.0

They were great. Easy ...

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tylor L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayananda S. 
Clasificación:
5.0

very happy vehicle was on premises and ready to go

JEFFREY M. 
Clasificación:
5.0

The staff was very friendly and knowledgeable. The online rental for a Sunday pick up didn't work - GPS Locator functionality wasn't working. It works fine w my phone w other apps. I had to rearrange my schedule to come back on Monday to rent a truck since Sunday didn't work out.

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alysia K. 
Clasificación:
5.0

Uhaul made the process very easy. Truck was in great shape and easy to drive. I will be renting another truck from them in the near future...thank you!!

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN S. 
Clasificación:
5.0

Great person at location who helped us with everything. Highly recommendable.

Phillip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alysia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

My only problem was that I had ordered a 20 ft. truck but was given a 26 ft. I was quoted a final cost of 149.95 and my final cost was 189.95. I am not sure why. I only had the truck for less than 8 hours and drove approximately 85 miles. Other than that, everything was fine.

JOHN S. 
Clasificación:
4.0

was not pick up location I chose

glen E. 
Clasificación:
4.0

Average-Equipment seems to need maintenance

VAGHENAG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
3.0

The person who sold me the10ft truck tried to sell me a bigger truck and said they didn't have any 10ft at this location when I got there they had 3 10ft trucks smh

TRACY C. 
Clasificación:
5.0

The young lady behind the counter was super professional, polite and respectful. The truck was clean and fully operational. Thank you for providing such great service!

Steven S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia H. 
Clasificación:
5.0

Took 1.5hrs to check out equipment because of IT issues with UHauls system. IT System was slow to respond to the next screen, keep rebooting, information needed to be entered multiple times. I would have left and rented else where but did not have any other options at the time. Associate was very helpful. Will consider other options next time. Experience was unacceptable. one star!

benjamin S. 
Clasificación:
5.0

Very nice people.

EDWIN J. 
Clasificación:
5.0

Lisa is knowledgeable, friendly, and makes me feel relaxed for the move.

TONI P. 
Clasificación:
5.0

Fantastic experience

Michael D. 
Clasificación:
5.0

No problems!

Johan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jack C. 
No se han enviado comentarios para esta ubicación.

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