We rented an auto transport along with a truck. Everything was fine until we hooked up the auto transport and the trailer lights weren't working. The location was helpful and tried to troubleshoot the issue by swapping out the wiring harness between the truck and transport. Ultimately the problem was with the truck's electrical system and had to be diagnosed/fixed at the 1000 13th street location. The truck was loaded, so switching trucks was not a very good option. We had a 2 hour delay, but Denise took excellent care of us, so we're overall satisfied with the experience, but I wonder how many previous renters must have driven with no trailer lights before our rental. To be clear, the locations did their job and did it well, but U-Haul should have a more rigorous quality control system to prevent these issues in the future.
Joseph C.
Sparkling Tech
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wichita, KS 67220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It was in a bad neighborhood.
Dora O.I don't know if it was due to it being out of state but the cashier had a difficulty finding the order to receive the vehicle. He was nice and made a phone call to make it happen anyway.
Victoria D.