We rented an auto transport along with a truck. Everything was fine until we hooked up the auto transport and the trailer lights weren't working. The location was helpful and tried to troubleshoot the issue by swapping out the wiring harness between the truck and transport. Ultimately the problem was with the truck's electrical system and had to be diagnosed/fixed at the 1000 13th street location. The truck was loaded, so switching trucks was not a very good option. We had a 2 hour delay, but Denise took excellent care of us, so we're overall satisfied with the experience, but I wonder how many previous renters must have driven with no trailer lights before our rental. To be clear, the locations did their job and did it well, but U-Haul should have a more rigorous quality control system to prevent these issues in the future.Joseph C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Wichita, KS 67220
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- 3.0 Average Customer Rating
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It was in a bad neighborhood.Dora O.
I don't know if it was due to it being out of state but the cashier had a difficulty finding the order to receive the vehicle. He was nice and made a phone call to make it happen anyway.Victoria D.