Well for starters teach them how to put information into a computer. When I arrived she told me to put the information in through my phone so it would be easier so I did that. Then she told me it wasn't working right so she put some other information in so that it would work right. Come to find out after I've done returned the uhaul instead of opting for the $15 insurance like I originally inputted she changed it to $30 insurance and now I get no money back from uhaul at all. I'm pissed! I was counting on receiving money back and kind of money and now nothing. Not to mention where they keep there uhaul parked is not very safe.
Alexandra B.
EZ Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wichita, KS 67218
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Customer Reviews
- 3.0 Average Customer Rating
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This facility charge more than the rental. As I tried to resolve the issue with the manager Ali, he was not understanding that the rate on the contract was different from the rate advertised at U-Haul facilities and what I was told when I picked-up the rental. I discussed my concern and disappointment to the sales person also.
Cecilia D.This place was awful. The person spoke little to no English, so he was extremely difficult to understand. I tried asking questions about certain topics and he couldn't answer them. The location itself looks trashy and rundown. The vehicle was messy, uncleaned, and had three dolly's in the back of it that I had to personally take out and bring him because he stated,â€I can't leave so you have to do it.†In the contract it stated that I had to have the tank full, but when I got in the truck, the tank was only 3/5 full. Based on this experience I need some type of refund. It doesn't have to be a full refund but some type of partial refund for the terrible service and having to fill up the tank way further then I should have had to. I had to spend an extra hundred dollars just for the gas. I would like at least 300 dollar's returned to me.
Tyler A.They don't speak very good English. It was very hard to communicate. I would not even leave my car there during the rental.
nancy D.Keep doing what you do making customers happy
JOYCIE H.