Customer service wasn't very helpful or understanding of my situation. My vehicle broke down after arriving at my destination, several states away from where I made my departure. I sent it to a local technician to be diagnosed and fixed. The vehicle still hasn't been diagnosed as it is a much more complicated electrical problem than the technician had dealt with. Customer service wouldn't work with me as to what I could do to avoid extra charges as this was completely out of my control. I offered to leave it at one of the nearby facilities, as there were countless locations. Overall, I am very displeased with how my situation was handled. Everyone I spoke to was extremely cold-hearted towards my plight. Piss poor, crappy service.Paul G.
Moving Truck Rental in White Pigeon, MI at White Pigeon Mini Storage
(Distribuidor de U-Haul del vecindario)
White Pigeon, MI 49099
Services at this Location:
- Lun.- vie.: 10 a. m. - 5:30 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en White Pigeon, MI 49099
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Had technical issues with checking it in and returning it. Couldn't get help when I called the 1800 number. It was not a simple process.Cassie B.
The trailer we used was really dirty when we got it. We had to clean it out. Also, the latch on the tailgate needed some maintenance, as well as the roller wheels. We had to put WD-40 on the track and the latch, and had to clean the inside so our belongings wouldn't get so dirty.JAMES V.
Easy, fast, very professional, I felt real good doing business with this U-Haul business. Highly recommend. C. WilliamsCHARLES CARTER W.
Customer service was excellent.NICOLE LYNN A.
Better deals on pricing during the Pandemic and for unemployed single peopleLASHANDATAMIKA J.
Nothing to do with this location but I'm begging you to work on your app. It is a nightmare. Used the 24/7 Mobile service and disaster from pickup to drop off. Thankfully we arrived early and this location was still open and could check us in. A well functioning app and contact less process shouldn't be this difficult to perfect.KEVIN ERIC W.
Good, clean and well organized.Scott M.
Nothing. Perfect experience.linda C.
Always a great experience from this location! Thank you so much for letting us rent the truck!KATHERINE W.
The lady could not have been nicer and very helpful!Katherine T.
This rating has nothing to do with the White Pigeon location. This rating is against U-Haul in general. When I submitted my online reservation for 24/7 truck pickup, the website never mentioned that I would have to download the truck share app to complete my pickup process. Directions were not real clear on how to do all this and because of that, it delayed my whole moving process by over 2 hours because that's how long it took me to finally get the truck that I rented. Not happy with the overall service of U-Haul and more than likely will not ever rent from you again. Again, this poor rating is against U-Haul company and NOT the White Pigeon MI location. The location was great but the whole U-Haul process was very poor. This was the second time we have rented from U-Haul. The last time was about 2 years ago and the process was very poor back then as well. This is the second time we rented from U-Haul and had nothing but problems when it comes to the pickup process.Jason P.
Service was prompt and courteous!John S.
The people were conscientious and very helpful.Ray W.
This was the easiest rental process I have ever encountered start to finish. Will definitely go back if I ever need to rent a truck again.Joe V.
Incredibly easy to drop off after hours.Kristen D.
I was having issues when selecting my location. It kept telling me that it could not find my location so if the associate did not return I would have had issues with my return. I was very thankful that he came back after hours to help me!COURTNEY ELIZABE D.
Very friendly, super helpful easy to get in and out of.MELINDAKATHLEEN C.
There was a little confusion in the fact that the store manager was unaware of my online order. I had scheduled a 3:30pm pick-up, based on their online hours stating open until 5pm, but when I arrived there was a note on the door saying they had closed at 3pm. I called U-Haul and luckily they were able to reach him and he was actually out back mowing the property. So, a little delay, but was on the way soon enough.kim K.
We use U-haul several times per year and have always had good experiences.Stephanie R.
Close the doorsErik G.
Better hours of service.Richard L.
When truck was in tow/ haul it was kind of running slow like wouldn't pick up speed. Not sure why but other than that it was great!Amanda H.
I would like to get a copy of my credit card charges. Other than that it was very good and the customer service was exceptional.Brian M.
Good customer service.Brian H.