As always, great customer service.
Patricia M
Customer Reviews for White Pigeon Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly service and clean equipment.
Mark CKim is so helpful through out this whole process. Highly recommend. Very happy there was indicator light for pulling vehicle. Last truck I rented from another place didnt have that nor stickers explaining how to turn off pulling extra load. Cost me alot of money in gas. Great recommendation for U Haul. When vehicles are returned with gas levels above what they started out with consider refunding some of that. Gracias
LINDA VKit was a complete pleasure, when dropping off the trailer. Extremely nice woman, she did an Excellent Job!!
JAY PThe woman that checked me in was so nice!
MARK KEverything went smooth, this location could use some pick up trucks as rentals but they were accommodating and you have a happy customer.
ANA CQuick and easy pick and drop off
KENNETH SThank you brother, it started out Tuesday as a harrowing experience trying to return the trailer trying to avoid the tornado causing us to find a hotel until Wednesday. But you were very helpful & squared away helped me painlessly return the trailer will use to move my things back in September. You guys were grate! Thanks Paul Kirk sends!
PAUL KWrite down your mileage before you leave the office, I got to my destination and was charged nearly $9,000 because the person that rented me the truck didn't write down the correct mileage
Kelly WKim was very professional. She paid attention to every detail we needed. Thank you so very much!
Shawn SWhen I picked up the truck I was told to refill the gas to the full position which I did ( 10 gallons). Th problem was that I only went 40 miles. I told the receiving clerk that and he told me I overfilled the tank. He tried to explain to me what I had done wrong and became agitated when I told him I had been filling gas tanks for sixty years and had never been told I was doing it wrong. When I picked the truck up the indicator showed that the tank was below full by a bit, I just assumed that was normal. After reviewing things the attendant gave me $15 credit. I googled the mileage for the truck and it says between 10-12 miles per gallon so I should have been credited for 6 gallons of gas not 4. Not sure how this happened but it should of been handled better. I can email you the receipt for gas if you would like, I did so it to the attendant. Not sure why
Douglas GI dropped it off the next morning they were not open until 10am. We had a job interview at 10 am. So dropped off the trailer like I have the last two times in a month. Then received a message from them that I was charged $7.42 for wrong drop off location. Even though I was told by the pickup location of they are a uhaul rental site it was okay. This was the first time I got charged like this. I was bad enough I had to pickup the trailer 1 1/2 hours from my house just to get it so we could load to leave. Went out of my way big time to get the trailer then get charged because the other drop place was over 1/2 hours from me.
Alan II was not present, but the transaction on the phone and with my brother there in person was a good experience. Thank you for your help.
STEVEN FI had the worst experience with U-Haul ever. For the reasons why 1) I had set my reservation over a week and a half ago and when I went with the flexibility of where I could pick it up because it was over a $200 discount. The place where I went to go pick up the equipment that I rented they didn't have 2) The owner of this place who does this U-Haul rental in White pigeon was very rude. Said he did not have a reservation for me then went to rent me equipment that he did have and it did not match up with what I was quoting online. I was to pay $741 for A 15-ft truck, a utility dolly and a vehicle dolly. What I told him what I was quoted online. He said that he didn't know what I was talking about and that's not what it was going to cost. I ended up paying $ 697 for the 20-ft truck another $87 for a furniture dolly because they didn't have the utility dolly and then I had to pay $100 deposit because I paid in cash and the vehicle dolly was $321 and that's not including what they charged me an insurance. I paid for the best tier insurance for the truck. The utility dolly and the vehicle dolly and I always do whenever I take any kind of long trips to cover myself. That wasn't what I got. On the day in which I paid for everything. I took The truck but I did not take the vehicle doll he is. I needed to load my things first. I told them I would be back the next day pick up the vehicle dolly when I was on my way heading to Georgia. I had asked if I could get help with having my van loaded onto the vehicle Dolly because I had never done this before and my husband in the past had always done this whenever we needed to tow our U-Haul. The woman behind the desk said yes that only a licensed professional could do that because U-Haul would be liable. The guy was so rude when I came back. I had my daughter and my best friend with me and they can attest to this that when the guy got into the truck to hook up the vehicle dolly he went around his parking lot and when he came back he slammed on the brakes so hard that everything that I had loaded had shifted. I was not only carrying everything that I owned but my husband was also in the back end of my truck because he had passed away and I had him cremated. I did not realize until I got to Georgia that they had broke one of my lamps and my the box that was holding my husband had flipped over and my husband's ashes were outside his urn and all over the box. I would never recommend these people for anything.
Sherry TGreat customer service great service overall! Highly recommend this location for UhAul
Jaime YThey we very helpful at the drop off location and very efficient. No time wasted. Overall excellent service.
ROBERT DThe lady at this location is very good to work with & wish she was in my hometown! Highly recommend
Doug oThe people I dealt with were very nice and helpful. The facility was very nice and I would use this same place again.
Chris ENothing, maintain your business like you do.
Alex RUnit was clean, but I would be embarrassed to rent this unit to anyone. Driver side door seal leaks, massive, exhaust, gas, leak into the cab, drivers window leaks. Large model, wind, noise, when driving truck, steering seems extremely loose. Radio resets every time you turn the key off. interior lights in the box on one of them works. None of these defects take away from the fact that if you want excellent service, use White Pigeon storage
John WNo further comments at this time.
Tim ALady was super friendly and I was out checked out within 10 minutes of arrival.
Nathan WVery small location, but guy manning the desk was very helpful.
James PUnhitched in 5 minutes and on my way.
Jonathan KGreat experience. No complaints!
Bernard VGuy was very quick and unhooked trailer and made sure everything was correct. Great place.
richard cI was told it was $40 a day + mileage and ended up paying over $300 for 2 days and 150 miles
Andrew CThe site owner was helpful but had to correct U-Haul's mistake. I ordered a one way truck but U-Haul reserved a local truck. Which caused my credit card to be double charged. I am currently waiting for my card to be reimbursed. U-Haul's app did not work for picking up the truck before business hours.
James LBoth the people I talked to at this location were very nice and helpful.
GREGG RThe agent did the appropriate checks and noticed a light wasn't working properly. We discovered that neither of the brake/tail lights were completely plugged in and the wiring was too short to fully plug in. She noted the issue and we were able to get the plugs secured enough into the socket so the trailer could be safely used.
eric wWhen I picked my uhaul up I took photos but it would only let me upload 1 for some reason. The inside of the truck was very dirty with cigarette ashes on the windows and floors, the entire interior smelled as if someone dumped a whole bottle of cologne and there was ALOT of blood in the back. Obviously the vehicle was never cleaned. I AM VERY UNHAPPY WITH RHIS RENTAL.
TONY RShawn is great!
David MTruck had a blown fuse and was a huge hassle when I went to pick up the trailer and box to haul for uhaul. Rear right blinker, 4 ways, and brake on trailer didn't work due to fuse. My dad and I helped replace the fuse and lost over an hour of drive time. Also the interior of the truck was dirty when picked up.
Cody TLocation was great for our need. Easy access on and off main road. Gas station very close by for easy refueling.
Jennifer WThe lady is really sweet ill be back to there again soon
BRUCE AThe lady is so sweet
BRUCE ATruck was very outdated with 171,000 miles on it. it was the older GMC version of the 26FT truck. It rode horrible.
Ryan Smore truck option available
Dominic OMy go to U-Haul location.
David MThe rep was cordial and informative. I would strongly recommend retiring or updating the truck. My driver who was a truck driver said the brakes needed adjusting, no power steering made the load difficult to handle in backing up.
Gretchen ARight blinker didn’t work otherwise great service
Jeff kThe staff was very friendly and professional. Took the time to carefully go over all the instructions answer all my questions. Great experience and I would recommend this location to anyone looking for a uhaul in this area.
Kelly TThe man who checked us out was kind, helpful, and competent!! He made a stressful experience pleasant and easy.
Kathy MPleasant to deal with quick and easy return.
Christopher T