We rented a truck and auto transport trailer. We needed the truck for 8 days and the auto transport trailer for only one. Uhaul said they would have to change us upfront for 8 days for both the truck and auto transport trailer because we were using the truck to tow the auto transport trailer. They assured us that any unused days would be refunded upon return (5 days for the auto transport trailer as 3 days come with the rental). They also said we would be able to return the truck and trailer to different locations. The day after we rented the truck and trailer, we returned the auto transport trailer. We were contacted and told that we would need to drop the truck off at the same location or it would not be accepted and that they would not check in the trailer until the truck was returned. We had to go pick up the auto transport trailer and drive it 40 minutes to a different location where the truck was going to be returned. After we returned all of the equipment, Uhaul refused to refund the extra days for the auto transportation trailer as stated when we picked up the equipment and did not care that we were unable to return the items to separate locations as promised. I submitted a claim to Uhaul a couple weeks ago and no one calls me back about my claim. I have to call Uhaul and sit on hold for over an hour to get through just to find out the claim has been closed and no one contacted me like they were supposed to. Definitely would not rent from Uhaul again given the poor customer service. This is a very deceitful and dishonest way to over charge customers for equipment and unused insurance.Jessica K.
Moving Truck Rental in Wheeling, IL at New Age Truck & Equipment Rental
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Wheeling, IL 60090
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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No truck was there upon arrival and no one was at the location even though it was during open hours - door was locked. When checking in online, it said to go inside for assistance since a vehicle had not been assigned. Later came to find out the individual never came to return the truck we had rented for that day, but was never notified.Andrew G.
1. The return address on your U-HAUL website and app is not correct. Your info says 1712 SOUTH Wolf Rd, Wheeling IL. The actual address is 1712 NORTH Wolf Rd, Wheeling IL. This caused us delay in returning truck because the GPS could not find SOUTH because it does not exist. 2. The drop-off site is a private business that does not have any U-Haul signage visible from the street or in the parking lot. 3. The drop locatin owner or manager, Max, texted us with his phone number. We . , who was very nice and helpful.Graig G.
I was scheduled to check in at 7:00am through the mobile app. When I arrived, I didn't see the truck in the front or side and when I was trying to use the mobile app to check in, it was saying that I needed to call Customer Service. I called Customer Service and was transferred back and forth between 3 people with 10-15 minutes waiting period before someone was able to officially help me. Apparently, the person who called the day before to confirm my reservation put in the wrong time to 7:45am so that's why the app wasn't allowing me to check in. However, my reservation was not updated. Please make improvement to the waiting time in Customer Service and the mobile app.Athena L.
This location was given to me because I had to drop it off in the evening. The place was closed due to the time I arrived. The App did not work to be able to leave it per those instructions.GREG P.
Was not very pleased when received a confirmation, and then that confirmation was changed unbeknownst to me until I receive a email. Also was charged $30 for gas when only drove 50 miles !Ron W.
The rental process was easy from start to finish. All personnel involved were helpful and courteous.David H.
Everything was okRichard H.
The office was a mess, the Uhaul personnel was OK but seemed as if he was not interested, When I picked up vehicle he did not wait to see if I had any questions.Neal G.
Not all the equipment I originally ordered was in the truck. Someone called me just before I was to pick it up to let me know.Michael R.
Clean up the facility. It is truly a dump.David M.
Only a small sign on the building that was not visible through a row of trees along the road. There were no trucks or trailers visible so as to indicate the presence of a drop off sitekeith M.
The receptionist was not friendly and kind. I returned the truck within an hour, but I was billed as a rental fee for 2 hours and I could not negotiate that I returned earlier than planned because there was no reception at the office.Tamaki S.
Great service!!!darina L.
I returned it after hours and the app was great with the exception of having to switch back and forth from the app to my camera to take pics. If I had a list of pics required I could have done it all at once, vs continuing to go back and forth, sometimes needing to reenter data, because of the switching, or opening up the truck and starting it.James S.
AWSOME location, they contacted me in advance to insure a great rental experience!James M.
Great experience, thank you!Ellyn Z.
My wife and I rented a total of 5 UHaul truckes in the summer of 2016 from Max Lyuksemburg on Wolf Rd. in Wheeling, IL. His phone number is 847-796-1149. It was a real pleasure working with Max. He made our moving experience affordable and memorable. Max was polite, professional, and a real go-getter. I highly recommend renting UHaul trucks from Max. Thank you, Max, for helping to make our moving experience a piece of cake!donald K.
Fix the street coming to get inAnthony D.
No commentsSandeep T.
Max was extremely professional and accommodating. This was the best experience ive ever had with your company. I'll continue to be a cheerleader for U haul. Thank you!Peter M.
The truck was absolutely bad. There cigarette ash on the dashboard. I couldn't breathe properly in the truck without open the windows in 33F temperatures outside. Nothing wrong with the location but truck needs to be maintained.Yuvaraj C.
I showed up at the location where I had made the reservation and was told they didn't have my reserved equipment. The truck was at a location 20 miles away!! WHY MAKE A RESERVATION? absolutely unacceptable! No excuses!John A.