F E Brayton Auto was so wonderful and accommodating - beyond expectations! Many thanks!Tom D.
F E Brayton Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Westport, MA 02790
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- 5.0 Average Customer Rating
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There won't be a next time. As my son told meâ€¦.never use U-Haul again. Corporate computer system glitches are too much to deal with and it ruined my experience. I returned my truck 7/25 and it is still showing not returned in my online account. First, the store didn't log it in but when they did 3 days later, it would not show returned at U-Haul or in my online account. I spent all week chasing that issue. NEVER AGAIN!!!!!!! Picking up in Fall River was a problem too, due to U-Haul system glitches. Even though I showed the staff my order # and text from U-Haul, they said, â€œWe don't have your truck and there's nothing we can do about it. I've never been so stressed in my life.Mark W.
The original truck I was supposed to receive was buried under 2 feet of snow and plowed into the spot it sat in. It wasn't until I mentioned it was inaccessible they offered to have a ow truck come get it out but wanted me to try to get it out on my own before they would. Thankfully another truck of the same size was returned just prior to me starting to unbury the truck. You would think if you're expecting someone who reserved equipment it would be ready to go as you only have a limited window of time to get the truck back. It was a terrible start to an already stressful day.JOHNANTHONY J.
Everyone was attentive and polite. They took care of me right away and walked me to the vehicleMark C.
This isn't your typical corporate Uhaul facility. It's a small, local place that has a few trailers and trucks attached to an old-timey garage shop. It is very convenient for us.SCOTT G.