It took us 3 hours to gain access to the keys to the truck we had been staring at and reserved for 3 whole hours. Our moving help left so we ended up having to move things on a second day and keep the truck longer. With no help. Thanks for ruining our moving day! We will not be back.Elizabeth S.
F E Brayton Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Westport, MA 02790
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- 4.0 Average Customer Rating
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The regional phonecalls disturbed me, out of touch with Brayton, not knowing when I picked up or returned. Very useful, Uhaul, to take my wife's paintings and sculpture to a memorial exhibit: See YouTube, "SMP Memorial Exhibit review." Susan Mohl Powers majored in Astronomy for 2 years at Mt Holyoke, in the same clsses with Jeff Hoffman, who became an astronaut and fixed the Hubble! Susan Mohl Powers is also on Wikipedia.Alan P.
F E Brayton Auto was so wonderful and accommodating - beyond expectations! Many thanks!Tom D.
There won't be a next time. As my son told meâ€¦.never use U-Haul again. Corporate computer system glitches are too much to deal with and it ruined my experience. I returned my truck 7/25 and it is still showing not returned in my online account. First, the store didn't log it in but when they did 3 days later, it would not show returned at U-Haul or in my online account. I spent all week chasing that issue. NEVER AGAIN!!!!!!! Picking up in Fall River was a problem too, due to U-Haul system glitches. Even though I showed the staff my order # and text from U-Haul, they said, â€œWe don't have your truck and there's nothing we can do about it. I've never been so stressed in my life.Mark W.
The original truck I was supposed to receive was buried under 2 feet of snow and plowed into the spot it sat in. It wasn't until I mentioned it was inaccessible they offered to have a ow truck come get it out but wanted me to try to get it out on my own before they would. Thankfully another truck of the same size was returned just prior to me starting to unbury the truck. You would think if you're expecting someone who reserved equipment it would be ready to go as you only have a limited window of time to get the truck back. It was a terrible start to an already stressful day.JOHNANTHONY J.