Terrible experience at this location. The people were great, however I rented here twice now and have always had a problem picking up/returning a vehicle or there is some error being charged way extra for some reason at this online pickup location. Do not recommend. Firstly, I went to pick up the uhaul I reserved to find out it was not there and had to wait an additional 40 minutes for it. Upon returning the vehicle, several days later I was charged an additional $340 for an error on uhauls end that has yet to be resolved. Diana, the customer service rep I had to call was very rude, unprofessional and very unknowledgeable. Luckily her manager was professional and knowledgeable who immediately located the error and explained it was an error on uhauls end and would attempt to remedy the issue. Waiting for issue to be resolved at this time.
Dillon R
Pro Line Property Maintenance
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in West Seneca, NY 14224
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Keep pickup and drop off locations where the customer selected, that way bogus charges would be avoided
DAVID Aexcellent support from the owner! The location was a little tricky to find, since it was so far off the road. A little more road-side signage would help
MELISSA TI was late and the employee called me. He stayed late so that I could pick up my rental. Great customer service
margaret pOpted for the contactless pickup. The app did not work. Was on customer service hotline for 30min.
Ethan P