Improve on customer service... Also do not charge a customer (an extra day) ahead of time ...
Luis Diaz
Value Store It West Palm Beach
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Palm Beach, FL 33415
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This was my first time to rent from this location, it's a very clean and organized office, the staff was very courteous. During this visit I rented a covered 6x12 trailer. On pick up day I was instructed to hitch the trailer and when done advise them so that they can take a picture of connection. While attempting (BY MYSELF) to connect the trailer to my truck, I realized that this was a two-person task. The trailer was simply too heavy for me to lift and hitch to my truck. I returned to office to get help, one of the Customer Service Agent (CSA) came out and all she could simply do was guide my truck closer to the trailer. I had no choice but to mustard my strength and lift the trailer by myself and connect to my truck. This in my view is a SAFETY ISSUE, this situation easily could have gone sideways in a very bad way. I hope Management takes note of this review and make some changes. For starters customers should not be allowed to manhandle a trailer by themselves, remember it is your equipment. A trained professional should have been there to connect the trailer and assure me that it was properly secure and safe to haul. This reassurance never took place. I made the connection to the best of my ability and the CSA took the required photo and I went on my way. I've used UHAUL services for many years and this was the first time I've encountered this situation, I'm sure they'll do the right thing.
JESUS HERNANDEZWas not happy that I made reservations online for a closer store, had confirmation to get truck at closer store then place of pickup changed, double the distance from me. Not cool
Christopher CocolaWe rented the truck on December 23 and returned in December 24, 2023 We were then charged as if returned December 26, 2023 including safe move which we never approved or agreed to.
juan vavid ramirezKeep up the good work.
serge clerge