Area Manager Kevin Mottox rented to me personally after the ladies inside informed me the system said my truck could not handle the tow. I’ve rented with this truck a lot and never had this issues. Not the locations however they directed me to a location a mile down the road. I called the main number in no time Kevin not only personally drove to my location but rented the trailer to me without a hitch, no pun intended lol
Jim B
Best Stop 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Columbia, SC 29169
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Customer Reviews
- 3.5 Average Customer Rating
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When I turned the truck in, the store clerk lied and overcharged us for using the truck. I had to reach out to customer service to correct the issue. Had I not had time-stamped photos, the issue would not have been resolved. Customer service corrected the clerk’s mistake and issued a refund of what I was overcharged.
Terry CThis was a gas station “drop off.” Tge attendant had to “call his boss” after I asked for a receipt. I was told their internet was “down” and I would get a text later in the evening. I explained I was not leaving without a confirmation of my drop off. I was then told again that I would get a text later. I had to demand for the attendant to “write” my confirmation on a scra price of receipt paper. There were other patrons in the gas station that I was CAUSING A SCENE in front of. It was embarrassing. This “uhaul location” is, to say the least, ghetto and should be shut down.
Joshua FSign of location on the main road
Derrick BThis experience was positive from beginning to end! I was notified that the truck was ready at the location early and I could pick it up at no extra charge but I was not in town. The convenient store clerks I were very nice and efficient.
Joy H