The employees at the U-Haul location in Wayland are also a bit ... unfriendly. My original call to pick up trailer there was a bit unhelpful. The owner was short in answering questions I had. He acted like I was bothering him. With my experience of doing business there for 13+ years -- not super friendly. The two owners (mom and son) are a bit unapproachable and have many rude comments to customers. They just are not friendly individuals. A few of my friends have said the same thing so it is not my imagination. Maybe a bit if a "superior" attitude. I would recommend using them but I think they need to work on their customer service skills in friendliness.Marty S.
Wayland Do It Best Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Wayland, MI 49348
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Accept cash. Was very inconvenient to not be able to use cash when paying. Some people don't have a debit or credit card.Andrew B.
They said I should file complaint. Took truck out of serviceMichael T.
Owner could be a little nicer to those returning equipment. Very crass and unwelcoming.Edward S.
Very easy process. Complete satisfactionAmy C.