Customer Reviews for Wayland Do It Best Hardware
(U-Haul Neighborhood Dealer)

550 reviews

415 Reno Dr   Wayland, MI 49348

(269) 509-4222

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(269) 509-4222

415 Reno Dr
Wayland, MI 49348

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you. I always enjoy your service.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
1.0

Two times now i have been over charged. This bill was not what it was supposed to be, almost double, and i called to try and resolve the issue and have yet to hear back from anyone. I will not rent again from uhaul

Barb S. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

DOUG B. 
Rating:
5.0

I'm glad that I chose this location. It was definitely a much better experience than I have had at other locations.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

NANCY L. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Very friendly and helpful

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

rhonda M. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
4.0

I made my reservation online for this location. I received a confirmation and took screenshot confirming this location. I never received any form of message that my location was changed to 68th St. until I arrived at the Wayland location to pick up. Luckily Wayland had A 26 footer in stock that I could use. If they did not I would not have driven to the 68th St. location Where I did not make my reservation at.

CHADWICK MARTIN C. 
Rating:
5.0

Vicky did a wonderful job

Barbara R. 
Rating:
4.0

Customer did not leave a comment.

Diann W. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Biff S. 
Rating:
5.0

Great customer service.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

JOSH A. 
Rating:
5.0

Customer did not leave a comment.

Randel S. 
Rating:
4.0

N/A

Jeffrey N. 
Rating:
5.0

Easy to work with, friendly people.

corey H. 
Rating:
5.0

Customer did not leave a comment.

betty G. 
Rating:
5.0

Zach in Wayland was very friendly! Great customer service!!

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
5.0

Customer did not leave a comment.

Alex O. 
Rating:
5.0

Equipment was well-maintained and interior of trailer was clean, but the exterior was pretty muddy on the fenders. Overall, excellent experience regardless. Very friendly and capable help from Bill, and outstanding location to rent from.

deborah R. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C F. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

CHELSY F. 
Rating:
5.0

Excellent service - fast, convenient, friendly

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Crystalyn C. 
Rating:
5.0

The desk clerks were kind and helpful. It was a smooth process from start to finish. Would definitely recommend!

Lisa M. 
Rating:
2.0

Dude at the counter in the morning had hella additude, dude at the end of the deal was good tho, but man that first guy, fuck that dude

Michael G. 
Rating:
5.0

Apparently my trailer was due at 9 and someone else wanted it at 10. I wish they had called me at like 9:30 or something, it probably would have been better for everyone. I thought I had all day. I understand why you charged me the extra day, but i think it could have been avoided if you called.

Tyler E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Always good people at Wayland Hardware!

KENNETH MARION S. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Everyone was extremely helpful with the rental process. No hitchesâ€"all went well. Thanks to the wayland staff

KEVIN N. 
Rating:
4.0

Customer did not leave a comment.

JIM F. 
Rating:
5.0

Friendly and fast service

Chris B. 
Rating:
5.0

Customer did not leave a comment.

scott D. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

clarence S. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
4.0

Customer did not leave a comment.

JIM F. 
Rating:
4.0

Customer did not leave a comment.

BETH B. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The tailgate on the trailer was bent from prior use. It worked okay, but probably should have been repaired/replaced before renting it out.

Michael S. 
Rating:
5.0

First time I have used a U haul. Bill was very informative and helpful. Awesome experience will use again!

Bonnie T. 
Rating:
1.0

Associates were very rude and dismissive within the entire transaction and kept messing up the online special I capitalized on. The associates kept telling me I was going to have to pay about $70 more than my online reservation for a one-way in town special. Lastly, the ramp was jammed inside the truck when I went to load and would come out any farther than 2 to 3 feet. Returned truck back to the store for the associate to pull it out slightly and run backwards until it released and said I got it out your good! The rest of day using the truck the ramp gave us a problem both in and out of the truck! Worst Uhaul truck and experience ever!

LADISLAW K. 
Rating:
4.0

The gal over the phone was a bit rude, but the young man I worked with at the time of dropping off was a joy to work with!

brian T. 
Rating:
5.0

Customer did not leave a comment.

donald L. 
Rating:
5.0

Customer did not leave a comment.

TODD Z. 
Rating:
4.0

Make sure your truck's are clean @ take out.

denise K. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

laura M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Need a place to wash your hands after unhooking trailer.

Danielwilliam P. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

The trailer was in very good shape and easy to hook and pull. Served our purpose extremely well. Nice people to deal with as well.

Greg B. 
Rating:
5.0

Just keep on keeping on great job

BILL R. 
Rating:
5.0

Customer did not leave a comment.

alex M. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

See below.

BRIAN R. 
Rating:
5.0

Quick, easy and friendly!!

Christopher V. 
Rating:
5.0

Nothing to add

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE A. 
Rating:
5.0

The Check in did take awhile but when I returned the trailer it was in & out.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

HAROLD O. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
4.0

Customer did not leave a comment.

vance W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
4.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Right tire tie down strap was stuck under roller bar. We had a real hard time getting it loose. Everything else wasin perfect condition.

lloyd J. 
Rating:
5.0

Customer did not leave a comment.

Sheldonleonard K. 
Rating:
3.0

You don't need two other peoples names and phone number other than mine and my credit card number or my email make it to much not good for business.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

linda L. 
Rating:
5.0

Customer did not leave a comment.

josh B. 
Rating:
5.0

Outstanding staff - very prompt to answer questions and help with the reservation process. Best customer service!

jim S. 
Rating:
5.0

The truck I had needs wiper blades.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
3.0

Customer did not leave a comment.

BILL H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

It might be good to give a little leeway to people when traffic or a train makes the 30 minutes behind schedule and you charge them for a full day for the truck. I got charge an extra $100 for being late cuz of a train. I dont think I will ever be a return customer and I've always used u-haul. It would have been nice to have been told to just keep it since I already paid for it but instead I'm making several trips wasting gas being put further in debt. So thanks for that. Next time I will pay someone to move me it will be cheaper than using you again.

SAMANTHA Y. 
Rating:
1.0

The women who checked me in Vicky at Wayland was very argumentative and terse. The first old guy that came out to check my lights on the trailer was loud and rude, not polite at all. Barking orders like he was a drill Sargent or something. The second time I arrived there Vicky was still very trite and impolite. But the second man who hooked the trailer up was courteous and polite. The customer service needs to be re taught to the first man and Vicky that I encountered. I would not recommend this Wayland to an enemy.

james C. 
No reviews have been submitted for this location.

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