Customer Reviews for Wayland Do It Best Hardware
(U-Haul Neighborhood Dealer)

684 reviews

415 Reno Dr   Wayland, MI 49348

(269) 509-4222

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(269) 509-4222

415 Reno Dr
Wayland, MI 49348

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Great service and informative

CHARLES B 
Rating:
5.0

Customer did not leave a comment.

waldon s 
Rating:
5.0

Customer did not leave a comment.

SHERRY L 
Rating:
1.0

Customer did not leave a comment.

Bryan B 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
5.0

Customer did not leave a comment.

Jesse V 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
1.0

The woman that help me should learn how to treat people. I don't care for people who look down on others. It's was so bad I actually had to ask if there was an issue. Iam was cking my insurance company. I already have insurance that covers me and any rental or moving truck. She wouldn't understand this nor did she cared. I told her several times I had insurance coverage. So as far as iam concerned this very ungrateful rude woman knew what she was doing. She only cared about the money and wasting my time. I had a broken ramp on the van also. Plus when I went back to pick up a the trailer box that I was driving for Uhal. Everything was ok till I told now a man that was helping me that this time and showed him a tex that Uhaul was covering the insurance because I was hauling it for uhaul. He basically got pissed and even more when the tex was shown to him. he was pissed till the lady on the ph what was going on. I figured he found out he was still making some money off me hauling it for uhaul. In the end I will never deal with this store ever again I been dealing with uhaul since I was a kid with my parents. Have family members work for uhaul and friends that run their own uhaul bizzness never have I had such a horrible experience with 2 people at uhaul period. If you don't look like them don't go here. If you are just a regular person who just wants help don't go here. If you don't want to be looked down at as a person let alone a paying customer don't go here. I saw how they treated other costumers people they were regulars customer that they knew. It was like night and day. In the end I feel I was stolen from. my time, money and just all around being a customer and actually helping uhaul. They only want insurance money for the truck and the box trailer. They didn't care for what was right. They just cared about the insurance money.

GABE B 
Rating:
5.0

Very helpful when helping hook up trailer ans through the hole process

Jason S 
Rating:
5.0

Wayland U-Haul was exceptionally nice and helpful! , I would recommend them without any hesitation! I will certainly go back there the next time I have to rent something on that line!!

john w 
Rating:
4.0

Customer did not leave a comment.

nick J 
Rating:
5.0

Customer did not leave a comment.

Brad M 
Rating:
2.0

When I rented the truck, I was told to go to the website for U-Haul after dropping off my car after hours to avoid a $20 fee.. I was to check in and let them know the car was returned, or so I assumed. What I was not told was that I needed to perform some tasks prior to leaving the rental truck and that I would need to have my cell phone charged so that I could take a photo of the odometer/mileage, etc. I called U-Haul as instructed, but did it after I arrived home. The lady said there is a "convenience fee" of $20 for not supplying this information at the time you leave the truck. That would have been very easy IF I had been told that and IF I had my phone charged. I would have also been able to use my phone for navigation, which was needed as I was in Michigan from out of state. But there was no USB place to plug my phone in. I did not see a place to charge the phone while I had it for 1.5 hours. I called a national U-Haul number (some customer service number where the lady explained things in detail) and I asked why I had not been told about the need for a photo, the need for a charged phone to take the photo and connect to the website, the need to call while I was still in the truck, etc. She apologized for the location not giving me better information. She said she would make a note in my file and that they could waive the convenience fee. They chose not to waive the fee. I find this to be unacceptable and won't rent from them again.

Lori L 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A 
Rating:
5.0

Nothing the people in Wayland are the best u haul people I have ever worked with. And that includes corporate

KEVIN L 
Rating:
5.0

N/A

Lisa S 
Rating:
3.0

Customer service could be improved

Carl S 
Rating:
5.0

Customer did not leave a comment.

Larry C 
Rating:
5.0

Customer did not leave a comment.

Annie R 
Rating:
5.0

Customer did not leave a comment.

Dana D 
Rating:
5.0

Great place to do business with!

RICK M 
Rating:
5.0

Everything was easy and good, I'll be back when I need a trailer. The only annoying thing is the getting hounded for the insurance fee. I understand asking once. The local people were nice, and asked once. The scare tactics when I was checking in on my phone was annoying. The fact that the price dropped from $8 in store to $5 online makes it seem like a scam.

Brad L 
Rating:
5.0

Customer did not leave a comment.

ROB M 
Rating:
5.0

Customer did not leave a comment.

Edwin J 
Rating:
4.0

Customer did not leave a comment.

Kathleen G 
Rating:
5.0

Customer did not leave a comment.

Osbaldo H 
Rating:
5.0

Very friendly customer service.

Douglas H 
Rating:
5.0

Customer did not leave a comment.

paul h 
Rating:
5.0

Very nice and professional location and people.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Barry W 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

STEVE H 
Rating:
5.0

Reconsider rates! The customer service and convenience was 10-out of 10 A++ customer service. However I think that a one way trip during the week for a 15’ truck for $140 plus putting $30 worth of fuel in it So -$140 +$30 = $170 For a 60 mile trip….$2.83 per mile??? Just a little much. All in all thank you for helping me with a last minute rental on the spot!!

BRENT S 
Rating:
3.0

The employees at the U-Haul location in Wayland are also a bit ... unfriendly. My original call to pick up trailer there was a bit unhelpful. The owner was short in answering questions I had. He acted like I was bothering him. With my experience of doing business there for 13+ years -- not super friendly. The two owners (mom and son) are a bit unapproachable and have many rude comments to customers. They just are not friendly individuals. A few of my friends have said the same thing so it is not my imagination. Maybe a bit if a "superior" attitude. I would recommend using them but I think they need to work on their customer service skills in friendliness.

Marty S 
Rating:
5.0

Accept cash. Was very inconvenient to not be able to use cash when paying. Some people don't have a debit or credit card.

Andrew B 
Rating:
4.0

They said I should file complaint. Took truck out of service

Michael T 
Rating:
3.0

Owner could be a little nicer to those returning equipment. Very crass and unwelcoming.

Edward S 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Lauriel S 
Rating:
5.0

Very easy process. Complete satisfaction

Amy C 
Rating:
5.0

Nothing.

Donna f 
Rating:
5.0

Nothing

Tim E 
Rating:
5.0

Customer did not leave a comment.

JASON P 
Rating:
4.0

Awesome team. Exceptional service!!

Lesley B 
Rating:
5.0

Customer did not leave a comment.

Wayne S 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Very good help at this location and professionalism and friendly.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

Sally A 
Rating:
3.0

Staff a little unfriendly and trailer needed new tires

jason g 
Rating:
5.0

Customer did not leave a comment.

eugene s 
Rating:
5.0

We were constantly extending our rental due to family issues. The staff were understanding, helpful and worked with us thru difficult circumstances. They deserve whatever recognition you can give them. They were fantastic.

Debora T 
Rating:
4.0

This was an easier drop off. Wish it wasn't $100 for using the truck for 2 hrs. Seemed a bit steep since it noted $19.95 for local use. We only drove 25 minutes south.

Kendra L 
Rating:
5.0

Simple paper work very friendly awesome value.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Nothing, excellent customer service

MURRAY C 
Rating:
5.0

Always have well maintained equipment - their help explained everything so completely. Highly recommended them

terry T 
Rating:
5.0

Nothing

DAVID H 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

jeff b 
Rating:
4.0

Customer did not leave a comment.

FORREST K 
Rating:
5.0

no comments - it was easy from the person I called and spoke with directly at UHaul (she was awesome) to everything in the process - went like clockwork.

David S 
Rating:
4.0

Leave the rental and reservation process to this location. We were fine and on the same page until the corporate people got in the middle and totally screwed things up. If it was t for the Wayland team going back to what we originally planned I was ready to find a new place to rent from. Thank you Wayland team

KEVIN L 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
3.0

Don’t charge unnecessary charges. U-haul is getting greedy! I’m not happy! I will never use U-haul again!

Peggy E 
Rating:
2.0

What difference does it make nothing will change the people are rude

michael j 
Rating:
5.0

Customer did not leave a comment.

Rick Q 
Rating:
5.0

Quick, easy, accommodating, I will always rent from this location going forward!

Autumn K 
Rating:
5.0

Customer did not leave a comment.

Kristen S 
Rating:
5.0

Roll up door was very difficult to operate. Steering was very loose and truck wandered excessively. I put 45 miles on the truck and put 6 gallons of fuel in it. I was charged an additional $8 for 2 gallons of fuel. This means that this truck only gets 5 1/2 mpg!!! Something doesn't seem quiet right.

Theodore B 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H 
Rating:
5.0

Customer did not leave a comment.

Joshua D 
Rating:
5.0

Service was prompt and courteous. Trailer was shoveled out for us, and Jeremy hooked everything up for us, and showed us how to do it ourselves.

charles m 
Rating:
5.0

They even had the car warmed up for me when I got there. Everyone is always so nice.

Melody P 
Rating:
5.0

Excellent experience

Joyce L 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

My pick up location was fast and friendly in helping me get my move underway.

Andy C 
Rating:
5.0

Exceptional service and very quick.

GARY E 
Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
5.0

The service was outstanding a wonderful place to rent a trailer

doug f 
Rating:
5.0

Customer did not leave a comment.

Bruce D 
Rating:
5.0

Everything was good and will get another truck again soon from there when I move into my new place

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Gregory K 
Rating:
5.0

Customer did not leave a comment.

Cal T 
Rating:
5.0

Customer did not leave a comment.

JOHN E 
Rating:
5.0

N/A

VICTOR H 
Rating:
5.0

Was expensive for a same day trip. Maybe a discount for "same day returns".

JARROD V 
Rating:
5.0

Customer did not leave a comment.

Clark B 
Rating:
5.0

Customer did not leave a comment.

TAMARA P 
Rating:
5.0

Nothing! Everything was quick and easy, clean equipment, and friendly associates.

Peter D 
Rating:
5.0

Rental was well organized! Usage went great! Return was efficient!

kevin v 
Rating:
5.0

Customer did not leave a comment.

Jeff K 
Rating:
5.0

Jeremy was very helpful and accommodating.

lisa D 
Rating:
5.0

This location is fantastic!!! Their customer service is 10 plus. This is the second time we have used this location and will continue to use this location in the future and will recommend to friends and family.

Brian K 
Rating:
5.0

Customer did not leave a comment.

Kenneth C 
Rating:
5.0

Customer did not leave a comment.

Rhonda P 
No reviews have been submitted for this location.

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