The employees at the U-Haul location in Wayland are also a bit ... unfriendly. My original call to pick up trailer there was a bit unhelpful. The owner was short in answering questions I had. He acted like I was bothering him. With my experience of doing business there for 13+ years -- not super friendly. The two owners (mom and son) are a bit unapproachable and have many rude comments to customers. They just are not friendly individuals. A few of my friends have said the same thing so it is not my imagination. Maybe a bit if a "superior" attitude. I would recommend using them but I think they need to work on their customer service skills in friendliness.
Marty S.
Customer Reviews for Wayland Do It Best Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Accept cash. Was very inconvenient to not be able to use cash when paying. Some people don't have a debit or credit card.
Andrew B.They said I should file complaint. Took truck out of service
Michael T.Owner could be a little nicer to those returning equipment. Very crass and unwelcoming.
Edward S.Very easy process. Complete satisfaction
Amy C.Nothing.
Donna F.Nothing
Tim E.Awesome team. Exceptional service!!
Lesley B.Very good help at this location and professionalism and friendly.
Daniel G.Staff a little unfriendly and trailer needed new tires
jason G.We were constantly extending our rental due to family issues. The staff were understanding, helpful and worked with us thru difficult circumstances. They deserve whatever recognition you can give them. They were fantastic.
Debora T.This was an easier drop off. Wish it wasn't $100 for using the truck for 2 hrs. Seemed a bit steep since it noted $19.95 for local use. We only drove 25 minutes south.
Kendra L.Simple paper work very friendly awesome value.
DAVID A.Nothing, excellent customer service
MURRAY CHARLES P.Always have well maintained equipment - their help explained everything so completely. Highly recommended them
terry T.Nothing
DAVID HENRY C.no comments - it was easy from the person I called and spoke with directly at UHaul (she was awesome) to everything in the process - went like clockwork.
David S.Leave the rental and reservation process to this location. We were fine and on the same page until the corporate people got in the middle and totally screwed things up. If it was t for the Wayland team going back to what we originally planned I was ready to find a new place to rent from. Thank you Wayland team
KEVIN L.Don't charge unnecessary charges. U-haul is getting greedy! I'm not happy! I will never use U-haul again!
Peggy E.What difference does it make nothing will change the people are rude
michael J.Quick, easy, accommodating, I will always rent from this location going forward!
Autumn K.Roll up door was very difficult to operate. Steering was very loose and truck wandered excessively. I put 45 miles on the truck and put 6 gallons of fuel in it. I was charged an additional $8 for 2 gallons of fuel. This means that this truck only gets 5 1/2 mpg!!! Something doesn't seem quiet right.
Theodore B.Service was prompt and courteous. Trailer was shoveled out for us, and Jeremy hooked everything up for us, and showed us how to do it ourselves.
charles M.They even had the car warmed up for me when I got there. Everyone is always so nice.
Melody P.Excellent experience
Joyce L.My pick up location was fast and friendly in helping me get my move underway.
Andy C.Exceptional service and very quick.
GARY E.The service was outstanding a wonderful place to rent a trailer
doug F.Everything was good and will get another truck again soon from there when I move into my new place
Matthew B.N/A
VICTOR H.Was expensive for a same day trip. Maybe a discount for "same day returns".
JARROD V.Nothing! Everything was quick and easy, clean equipment, and friendly associates.
Peter D.Rental was well organized! Usage went great! Return was efficient!
kevin V.Jeremy was very helpful and accommodating.
lisa D.This location is fantastic!!! Their customer service is 10 plus. This is the second time we have used this location and will continue to use this location in the future and will recommend to friends and family.
Brian K.This truck was a train wreck as far as ride. The vehicle has 96,000 miles on it and does not appear to have any suspension left. I brought this up to the dealer and was told that is uhaul's problem not ours. The vehicle needs serious suspension work completed. Moving is hard enough but when the truck drives like a homemade go cart it makes it miserable. Never again
Stephen M.The Wayland Team was great to work with.
James J.Some of the packing blankets we received were disgusting. One smelled like cat pee so bad in almost threw up. Others had dead bugs all over them. Not the biggest issue in the world, but I could tell that they we're never looked over/inspected much less cleaned.
Adam B.They are trying to charge me for a truck that I reserved&was for someone else&it was put in his name&he signed for it bit charged me app$45 dollars on mu card&saying I owe $101.00 when they were supposed to get Ken sinkler who rented it card info.not mine&I wouldn't recommend the stare to anybody &I worked for a local uhaul dealer foe 10-11yrs&would have never dis a transaction Like that
kenneth S.The computer system (ipad) for renting the trailer was SLOOOOOW.
Jason K.Nothing to improve; Jeremy was extremely helpful and thorough with the rental process
richard D.N/A
William B.Nothing!!!!
Tim E.Vicki was so knowledgeable and helpful!
Judith B.Very friendly and helpful.
James D.The staff was very nice and helped me with any changes or additions and kept me on my schedule that was challenging. Thank you all.
THIOMAS B.This store is friendly but I'm still never going to use uhaul again.
Joshua D.My experience was pleasant and very easy. Do It Best hardware explained everything in detail, and even had the vehicle warmed up for me for my move in under 20 deg weather.
terri B.They were absolutely horrible and rude when our rental was messed up
Genevieve W.Very friendly staff. An all around great experience!!
Katherine L.Reservation was made for a completely different trailer and location pick-up location. NOT HAPPY that I was promised a $15 discount for having to travel further to get a smaller trailer than what was promised to be available for me. Still waiting for my $15 discount that was promised.
Donald M.Thank you. I always enjoy your service.
Bruce L.