The employees at the U-Haul location in Wayland are also a bit ... unfriendly. My original call to pick up trailer there was a bit unhelpful. The owner was short in answering questions I had. He acted like I was bothering him. With my experience of doing business there for 13+ years -- not super friendly. The two owners (mom and son) are a bit unapproachable and have many rude comments to customers. They just are not friendly individuals. A few of my friends have said the same thing so it is not my imagination. Maybe a bit if a "superior" attitude. I would recommend using them but I think they need to work on their customer service skills in friendliness.Marty S.
Customer Reviews for Wayland Do It Best Hardware
(U-Haul Neighborhood Dealer)
Wayland, MI 49348
Services at this Location:
- Mon–Fri8 am–6 pm
- Saturday8 am–5 pm
- Sunday9 am–3 pm
Special Operating Hours
- 12/25/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Accept cash. Was very inconvenient to not be able to use cash when paying. Some people don't have a debit or credit card.Andrew B.
They said I should file complaint. Took truck out of serviceMichael T.
Owner could be a little nicer to those returning equipment. Very crass and unwelcoming.Edward S.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Lauriel S.
Very easy process. Complete satisfactionAmy C.
Customer did not leave a comment.JASON P.
Awesome team. Exceptional service!!Lesley B.
Customer did not leave a comment.Wayne S.
Customer did not leave a comment.Robert H.
Very good help at this location and professionalism and friendly.Daniel G.
Customer did not leave a comment.Sally A.
Staff a little unfriendly and trailer needed new tiresjason G.
Customer did not leave a comment.eugene S.
We were constantly extending our rental due to family issues. The staff were understanding, helpful and worked with us thru difficult circumstances. They deserve whatever recognition you can give them. They were fantastic.Debora T.
This was an easier drop off. Wish it wasn't $100 for using the truck for 2 hrs. Seemed a bit steep since it noted $19.95 for local use. We only drove 25 minutes south.Kendra L.
Simple paper work very friendly awesome value.DAVID A.
Customer did not leave a comment.Robert F.
Nothing, excellent customer serviceMURRAY CHARLES P.
Always have well maintained equipment - their help explained everything so completely. Highly recommended themterry T.
NothingDAVID HENRY C.
Customer did not leave a comment.James S.
Customer did not leave a comment.jeff B.
Customer did not leave a comment.FORREST K.
no comments - it was easy from the person I called and spoke with directly at UHaul (she was awesome) to everything in the process - went like clockwork.David S.
Leave the rental and reservation process to this location. We were fine and on the same page until the corporate people got in the middle and totally screwed things up. If it was t for the Wayland team going back to what we originally planned I was ready to find a new place to rent from. Thank you Wayland teamKEVIN L.
Customer did not leave a comment.MICHAEL S.
Don't charge unnecessary charges. U-haul is getting greedy! I'm not happy! I will never use U-haul again!Peggy E.
What difference does it make nothing will change the people are rudemichael J.
Customer did not leave a comment.Rick Q.
Quick, easy, accommodating, I will always rent from this location going forward!Autumn K.
Customer did not leave a comment.Kristen S.
Roll up door was very difficult to operate. Steering was very loose and truck wandered excessively. I put 45 miles on the truck and put 6 gallons of fuel in it. I was charged an additional $8 for 2 gallons of fuel. This means that this truck only gets 5 1/2 mpg!!! Something doesn't seem quiet right.Theodore B.
Customer did not leave a comment.JOSHUA H.
Customer did not leave a comment.Joshua D.
Service was prompt and courteous. Trailer was shoveled out for us, and Jeremy hooked everything up for us, and showed us how to do it ourselves.charles M.
They even had the car warmed up for me when I got there. Everyone is always so nice.Melody P.
Excellent experienceJoyce L.
Customer did not leave a comment.Michael S.
My pick up location was fast and friendly in helping me get my move underway.Andy C.
Exceptional service and very quick.GARY E.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.David V.
The service was outstanding a wonderful place to rent a trailerdoug F.
Customer did not leave a comment.Bruce D.
Everything was good and will get another truck again soon from there when I move into my new placeMatthew B.
Customer did not leave a comment.Gregory K.
Customer did not leave a comment.Cal T.
Customer did not leave a comment.JOHN E.
Was expensive for a same day trip. Maybe a discount for "same day returns".JARROD V.
Customer did not leave a comment.Clark B.
Customer did not leave a comment.TAMARA P.
Nothing! Everything was quick and easy, clean equipment, and friendly associates.Peter D.
Rental was well organized! Usage went great! Return was efficient!kevin V.
Customer did not leave a comment.Jeff K.
Jeremy was very helpful and accommodating.lisa D.
This location is fantastic!!! Their customer service is 10 plus. This is the second time we have used this location and will continue to use this location in the future and will recommend to friends and family.Brian K.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Rhonda P.
This truck was a train wreck as far as ride. The vehicle has 96,000 miles on it and does not appear to have any suspension left. I brought this up to the dealer and was told that is uhaul's problem not ours. The vehicle needs serious suspension work completed. Moving is hard enough but when the truck drives like a homemade go cart it makes it miserable. Never againStephen M.
Customer did not leave a comment.Janet M.
The Wayland Team was great to work with.James J.
Some of the packing blankets we received were disgusting. One smelled like cat pee so bad in almost threw up. Others had dead bugs all over them. Not the biggest issue in the world, but I could tell that they we're never looked over/inspected much less cleaned.Adam B.
They are trying to charge me for a truck that I reserved&was for someone else&it was put in his name&he signed for it bit charged me app$45 dollars on mu card&saying I owe $101.00 when they were supposed to get Ken sinkler who rented it card info.not mine&I wouldn't recommend the stare to anybody &I worked for a local uhaul dealer foe 10-11yrs&would have never dis a transaction Like thatkenneth S.
Customer did not leave a comment.Dave B.
The computer system (ipad) for renting the trailer was SLOOOOOW.Jason K.
Nothing to improve; Jeremy was extremely helpful and thorough with the rental processrichard D.
Vicki was so knowledgeable and helpful!Judith B.
Customer did not leave a comment.Chris B.
Very friendly and helpful.James D.
Customer did not leave a comment.suzanne P.
Customer did not leave a comment.Katrina L.
The staff was very nice and helped me with any changes or additions and kept me on my schedule that was challenging. Thank you all.THIOMAS B.
Customer did not leave a comment.James K.
Customer did not leave a comment.JAMES NEIL D.
Customer did not leave a comment.Heather P.
Customer did not leave a comment.Jessica K.
This store is friendly but I'm still never going to use uhaul again.Joshua D.
Customer did not leave a comment.Douglas B.
My experience was pleasant and very easy. Do It Best hardware explained everything in detail, and even had the vehicle warmed up for me for my move in under 20 deg weather.terri B.
Customer did not leave a comment.JOSEPH CASIMER K.
They were absolutely horrible and rude when our rental was messed upGenevieve W.
Very friendly staff. An all around great experience!!Katherine L.
Customer did not leave a comment.ronald G.
Customer did not leave a comment.Tommy P.
Customer did not leave a comment.Leisha D.
Reservation was made for a completely different trailer and location pick-up location. NOT HAPPY that I was promised a $15 discount for having to travel further to get a smaller trailer than what was promised to be available for me. Still waiting for my $15 discount that was promised.Donald M.
Customer did not leave a comment.Gabriella B.
Customer did not leave a comment.KIRK G.
Customer did not leave a comment.Carl P.
Customer did not leave a comment.Kelly P.
Thank you. I always enjoy your service.Bruce L.