I asked for a dolly and it was not there
gwen C.
Midas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waukegan, IL 60085
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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HORRIBLE HORRIBLE HORRIBLE!!! Online pick up Instructions are HORRIBLE! You need to rewrite the instructions for fixing a mistake, or a rejected photo. It took me MORE THAN 1 HOUR to finally get the keys. An observant assistant (Natasha) noticed I was struggling and called me to talk me thru the process. She saved the day.
Eugene G.The online system was nothing but frustrating. I selected Counter Pick Up but was told when I got there that I had to do it on my phone. I have an Iphone which apparently doesn't work well with your system. The lady at the 800 number was no help either. The gentlemen who manages the Midas store stepped up and helped me out as he sensed my frustrations. Without him I wouldn't have been able to complete the very frustrating online process.
Matt C.U haul website needs to be more user friendly when doing all the checking in through return steps.
ROBERT K.I usually go directly to an actual Uhaul store but this time I went to a Midas store to get the truck, I have to say this was the worst experience I ever had with Uhaul and will never use a pickup location again! I will let my friends and family know the same ! The actual store and person working there was average BUT I basically was doing everything as if I was an actual Uhaul employee it was awful!!
Luis M.