**** DO NOT RENT FROM THIS LOCATION. This was a TERRIBLE experience. First, when I tried to pickup, the uhaul website stopped working. The staff at Midas were reluctant to help me and kept telling me to call Uhaul. I was on hold for 40mins. The uhaul representative called Midas (I heard him answer the call). And then he grudgingly helped and got me the key. Before I returned, I made sure to install the app. I finished the process on the app, but it didn't give me any directions on how to return the key. Again, I went to the Midas guy who said Uhaul would give me a code for the lockbox to put it in. I called Uhaul. On hold for 1hr. The representative didn't have a code to give me, and said there was supposed to be a dropbox somewhere - well.. Midas threatened me that if he took the key, I would get the $250 lost key charge. In the end, I just tried all the lockboxes, one was open, so i put the key in there and walked away... I was still on hold at this point for 1hr 20 mins b/c the represeentative without the code put me back on hold.Eric C.
Moving Truck Rental in Waukegan, IL at Midas
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Waukegan, IL 60085
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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It was difficult to find this location. Somewhere it should say it's at the Midas store.SARENA L.
Clean and sanitize trucks prior to renting them outGAYLE S.
The guy that helped me was awsome very helpfullJonatan L.
I was just charged an extra $325 with no explanation. Going up there to talk to the people at Midas when they open tooTevin J.
If was a Midas shop, employee stated he works for Midas not Uhaul not very helpful considering that I reserved at location closer to my house on line only to have it switched on me the day before pickup which I thought was BSEfren H.
At 7:20 am on the day to pickup the truck for a one-way move I received a call that the pickup location had changed. Location was 15 miles away.Jerry V.
I had a very hard time during this pandemic in getting a truck because it wasn't a regular location, it was just a Midas and the person in charge there wasn't even the nicest to help, it took the third try to talk to him in helping me with my account thru his end because my account had lock me out, not only that I think I got over charged by five dollars because of the mileage not sure how to fix it. But I wish I just had someone there to direct me touch free. I can still use my eyes and ears without touch. This experience suckedKELLY C.
The truck was in good driving conditions but was not clean at all. There was dust all over the dashboard and door panels. It was not vacuumed and a lot of dirt stains on the floor. There was also strong odor of cigarette. I found it shocking that the application was asking me wether the truck was clean for another family to use and once I clicked no it was adding a cleaning fee for a mess that i did not do at all. I put the yes clean for another family because that's how it was given to me and I have video recorded of how dirty it was when I picked up for evidence if they try charging me a cleaning fee.Oscar R.
The guy gave me wrong information and was over charged. Also the vehicle was not clean.Rosario A.
The mgr was horribly rude and sent us off saying equipment wouldn't work (hitch). We left to go to another U-Haul spot only to find out the original equipment at the first place would work and had to go back. After an hour of all of this the mgr then made us feel uncomfortable in his shop. He also didn't come out to help with hooking up the trailer to our car, nor did he come out to inspect it was done properly or check the trailer lights. I will never again use this place - ever.James P.
Store representative could be a little bit nicer to customers and not sarcasticSUZAN B.
Thx again to Tom / RichForrest W.
I was charged $70 dollars, plus another $3.57 was taken from my account for a truck plus fees that came up to $69 and some change. The representative at that location did not or would not issue my receipt because he wanted me to pay an additional $3.57. I will never rent from UHaul again. Overall it was horrified and I will tell everyone I know to rent from somewhere else besides here.Lashandra W.
Your website was down at this location and I had to notify the manager of a terrible skipping transmission. Regular maintenance should be done to ensure the customer is safe vs. the customer paying extra for liability and safety concerns.Rebekah O.
The young man helping me at the Midas location was awesomeJames F.
U need someone to operate rentals only not a mids employee that has many other obligations I waited for about 15-20 minutes for help with getting my rental. Same as to returning itCecelia P.
easiest drop off I've experienced. very polite and efficient.Bart C.
The truck had an issue with the roof it leaked water all over my stuff .. it damaged a matress which cost me over 700$ ..kamel K.
This Location was great but uhaul service is horribleRafael S.
Allow more miles for trips because the drop off location plays a part in the amount of travel going to be done. Although I did not go over many miles(only about 5 or so) I still feel giving customers more breathing room to accomplish a move would be nice.Aaron B.
It took the guy 45 minutes to get my rental agreement ready off the computer. He changed what i already had ordered. Taking off insurance after he asked me 3 times and told him yes i want it. That took another 15 minutes for him to fix his mistake. Suppose to pick truck up at 10:00am. Was there at 9:50am did not leave out of the place til 11:45am. After everything was done online all i had to do is pay. The guy didn't know what he was doing 3 different contracts were printed out. Card was swiped 5 times. Very disappointed in u-haul today.TYSON P.
Everything was great!!Carlos C.
Great servicecarolyn T.