Customer Reviews for Midas
(Distribuidor de U-Haul del vecindario)

218 comentarios

501 S Green Bay Rd   Waukegan, IL 60085

(224) 419-6115

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 3:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(224) 419-6115

501 S Green Bay Rd
Waukegan, IL 60085

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 3:30 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

**** DO NOT RENT FROM THIS LOCATION. This was a TERRIBLE experience. First, when I tried to pickup, the uhaul website stopped working. The staff at Midas were reluctant to help me and kept telling me to call Uhaul. I was on hold for 40mins. The uhaul representative called Midas (I heard him answer the call). And then he grudgingly helped and got me the key. Before I returned, I made sure to install the app. I finished the process on the app, but it didn't give me any directions on how to return the key. Again, I went to the Midas guy who said Uhaul would give me a code for the lockbox to put it in. I called Uhaul. On hold for 1hr. The representative didn't have a code to give me, and said there was supposed to be a dropbox somewhere - well.. Midas threatened me that if he took the key, I would get the $250 lost key charge. In the end, I just tried all the lockboxes, one was open, so i put the key in there and walked away... I was still on hold at this point for 1hr 20 mins b/c the represeentative without the code put me back on hold.

Eric C. 
Clasificación:
3.0

It was difficult to find this location. Somewhere it should say it's at the Midas store.

SARENA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara A. 
Clasificación:
3.0

Clean and sanitize trucks prior to renting them out

GAYLE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley G. 
Clasificación:
5.0

The guy that helped me was awsome very helpfull

Jonatan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonas C. 
Clasificación:
1.0

I was just charged an extra $325 with no explanation. Going up there to talk to the people at Midas when they open too

Tevin J. 
Clasificación:
2.0

If was a Midas shop, employee stated he works for Midas not Uhaul not very helpful considering that I reserved at location closer to my house on line only to have it switched on me the day before pickup which I thought was BS

Efren H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Krishana M. 
Clasificación:
4.0

N/C

Gregory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Venancio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROG F. 
Clasificación:
2.0

At 7:20 am on the day to pickup the truck for a one-way move I received a call that the pickup location had changed. Location was 15 miles away.

Jerry V. 
Clasificación:
1.0

I had a very hard time during this pandemic in getting a truck because it wasn't a regular location, it was just a Midas and the person in charge there wasn't even the nicest to help, it took the third try to talk to him in helping me with my account thru his end because my account had lock me out, not only that I think I got over charged by five dollars because of the mileage not sure how to fix it. But I wish I just had someone there to direct me touch free. I can still use my eyes and ears without touch. This experience sucked

KELLY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachel E. 
Clasificación:
3.0

The truck was in good driving conditions but was not clean at all. There was dust all over the dashboard and door panels. It was not vacuumed and a lot of dirt stains on the floor. There was also strong odor of cigarette. I found it shocking that the application was asking me wether the truck was clean for another family to use and once I clicked no it was adding a cleaning fee for a mess that i did not do at all. I put the yes clean for another family because that's how it was given to me and I have video recorded of how dirty it was when I picked up for evidence if they try charging me a cleaning fee.

Oscar R. 
Clasificación:
2.0

The guy gave me wrong information and was over charged. Also the vehicle was not clean.

Rosario A. 
Clasificación:
1.0

The mgr was horribly rude and sent us off saying equipment wouldn't work (hitch). We left to go to another U-Haul spot only to find out the original equipment at the first place would work and had to go back. After an hour of all of this the mgr then made us feel uncomfortable in his shop. He also didn't come out to help with hooking up the trailer to our car, nor did he come out to inspect it was done properly or check the trailer lights. I will never again use this place - ever.

James P. 
Clasificación:
3.0

Store representative could be a little bit nicer to customers and not sarcastic

SUZAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oswaldo M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Denny V. 
Clasificación:
5.0

Thx again to Tom / Rich

Forrest W. 
Clasificación:
1.0

I was charged $70 dollars, plus another $3.57 was taken from my account for a truck plus fees that came up to $69 and some change. The representative at that location did not or would not issue my receipt because he wanted me to pay an additional $3.57. I will never rent from UHaul again. Overall it was horrified and I will tell everyone I know to rent from somewhere else besides here.

Lashandra W. 
Clasificación:
4.0

Your website was down at this location and I had to notify the manager of a terrible skipping transmission. Regular maintenance should be done to ensure the customer is safe vs. the customer paying extra for liability and safety concerns.

Rebekah O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zaheerah A. 
Clasificación:
5.0

The young man helping me at the Midas location was awesome

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross M. 
Clasificación:
5.0

U need someone to operate rentals only not a mids employee that has many other obligations I waited for about 15-20 minutes for help with getting my rental. Same as to returning it

Cecelia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary I. 
Clasificación:
5.0

easiest drop off I've experienced. very polite and efficient.

Bart C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Holley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karyn K. 
Clasificación:
1.0

The truck had an issue with the roof it leaked water all over my stuff .. it damaged a matress which cost me over 700$ ..

kamel K. 
Clasificación:
5.0

This Location was great but uhaul service is horrible

Rafael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny D. 
Clasificación:
5.0

Allow more miles for trips because the drop off location plays a part in the amount of travel going to be done. Although I did not go over many miles(only about 5 or so) I still feel giving customers more breathing room to accomplish a move would be nice.

Aaron B. 
Clasificación:
1.0

It took the guy 45 minutes to get my rental agreement ready off the computer. He changed what i already had ordered. Taking off insurance after he asked me 3 times and told him yes i want it. That took another 15 minutes for him to fix his mistake. Suppose to pick truck up at 10:00am. Was there at 9:50am did not leave out of the place til 11:45am. After everything was done online all i had to do is pay. The guy didn't know what he was doing 3 different contracts were printed out. Card was swiped 5 times. Very disappointed in u-haul today.

TYSON P. 
Clasificación:
5.0

Everything was great!!

Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph Y. 
Clasificación:
5.0

Great service

carolyn T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARINA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

william W. 
Clasificación:
3.0

El cliente no dejó un comentario.

laura S. 
Clasificación:
5.0

Good service, much appreciated.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
3.0

Awful service from UHaul in general! Bait & Switch - booked several days ahead of time and when we went to go pick up (at alternate location because suddenly our preferred location had no truck) it turns out the location we had scheduled to drop off at was not available either! we had to choose another location and when we went to drop off there - the location stated they were no longer affiliated with UHaul. We had to search out another UHaul location and drive there only to find out we could not drop off there without approval. 15 minutes on hold with customer service then to be disconnected. Call back again and after another 15 minutes on hold were able to arrange my drop off. Could not file a complaint. Evidently you have to return and pay for rental before you can request assistance/complain. I won't spent another 15 minutes on hold but I will never rent from this Bait & Switch company again.

Tracy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

harry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane K. 
Clasificación:
5.0

The staff was great and the truck was clean and smelled good too. They were very friendly and answered all questions we had.

Alex B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kendrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosemary D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hai L. 
Clasificación:
1.0

Opted out of insurance on my reservation. Upon pickup I was given a price higher than the one on my reservation, turns out the employee slipped in safe move insurance without asking or even mentioning it at all. Total scam and the last time I use uhaul.

John C. 
Clasificación:
4.0

Good customer service and great service

MIRNA L. 
Clasificación:
5.0

N/C

Octavia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA D. 
Clasificación:
5.0

The secvice tech was extremely knowledgeable and courtecy was very high. It was a very great experience.

Ralph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn I. 
Clasificación:
4.0

El cliente no dejó un comentario.

tracey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

zeserino C. 
Clasificación:
5.0

The service was awesome only thing they didn't mention was the insurance I had to pay. I was a bit upset. Only because I had everything set.

alisa C. 
Clasificación:
2.0

Ridiculous how loooong it took to check out a cargo van?!? Waited 28 minutes for phone approval from U-Haul. Not again!!

Dan D. 
Clasificación:
2.0

Good location but understaffed

shelah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

chela W. 
Clasificación:
3.0

I reserved a trailer at the Grayslake location. But I had to drive to Waukegan to get it. That really is a miss on customer service. Make the customer go out of their way instead of honoring the commitment made weeks prior. Huge miss.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javaris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jewell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHATARA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHATARA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITIKA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

andy M. 
Clasificación:
5.0

Have a better computer system. Information was not avaiilabl won my hisbands license. I had him call 800 number and it was in the system.

Kathleen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
5.0

Guys showed up even though it was supposed to be closed to give me a receipt and everything.

Nickolaus C. 
Clasificación:
4.0

Hard to tell from the street it is a U-Haul location. Passed it several times before I figured it out.

Ira S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AESIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

So far So good . I hope fuel not go up again

ARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

Very good job

AUDREY D. 
Clasificación:
2.0

No sign out front to indicate U haul location, poor and it was hard to find. The rental was fine.

DANIEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRED D. 
Clasificación:
5.0

I only received 5 pads when the rental agreement said 6, also the trailer was full of banding from a previous customer - but the equipment was in perfect working order and the people @ Midas were great - I would definitely use this service again

chet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
3.0

Although everything worked out fine in the end it could have been more convenient for the customer. This is the first time I've ever rented a U-haul and was not assisted with the hook up or drop off. As I get older this becomes more difficult. Also, the first trailer I hooked up by myself had a wiring issue where the marker lights were out on one side. So I had to hook up to another. If I hadn't checked it out for myself and left the lot it would ave been a problem. Dropping it off this morning, same thing. Lifting the trailer off the hitch by myself before heading to my desk job. They didn't even look the unit over before I left even though I requested it. Tey were all concerned about me getting the unit back in time so they wouldn't have to charge me an extra day. I was there Saturday @ 7:30A for an 8A reservation. They tried to charge me for three days even though it was clearly being returned Monday before 8A. I dropped it off @ 7:35A

Scott R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brahima C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

They helped me load my car onto the auto trailer and hook up the trailer. Truck had barely 300 miles on it. Equipment worked perfectly, no complaints.

Heather O. 
No se han enviado comentarios para esta ubicación.

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