Arrived at location knowing it was closed because of it being Sunday. The truck was covered with snow and parked by a snow bank. We went online to the U-Haul site to complete the pick up where we encountered several problems. 1st the scanner wouldn't load to take pictures of my husband's license. After many attempts, we called the number for the business. A woman answered who sounded unpleasant and irritated. When we informed her of the issue, there was no apologies for inconvenience, just you gotta call customer service. I asked where we would locate the keys and received a quick "in the lockbox" answer. We dialed customer service and were put on hold. After figuring out the technical problem by ourselves, we then went on to try and upload/take pictures of the truck rental. After getting part way through the site bumped us out and we had to start over. All while standing outside in 9 degree weather! Not pleasant at all!
William M
Hart Towing & Service LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Waterloo, NY 13165
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The staff were friendly and helpful.
JOHN GI prepaid for a car tow thing. When my step dad dropped it off they said that my Payment didn't go though so they made him pay. I called and said I see it pending on my credit card statement and they said their system was down and that they did not swipe my step dads credit card and would only use it if my payment didn't go through. I go my step dad and they did swipe his card and the charges were also pending.
Ming CNone that I can think of.
VICTOR RPlace was closed but clean
KENNETH A