The representative at the location was dealing with allot of customer traffic among other things, however, he remained professional and calm at all times! He clearly explained each circumstance that had occurred which enabled my experience to be an overall positive one! Thank you!
Charles L
Shell General Booth
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23451
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly and excellent customer service
Beth SGet someone that doesn't try to scam you
Emily BI requested a furniture dolly with pick up. This site did not have one and still charged me. When I picked up the 15ft Uhaul the on-site representative was confused and asked me to to assist them because the Uhaul I was to pick up had not been processed back into the system. This cause an hour delay, which in turn cause movers to leave which then forced me to load my stuff by myself which forced me to keep the Uhaul overnight. Of course I was charged a fee. I returned the Uhaul and later realized I had left my personal hand truck style dolly in the back. I went back and asked for it but the onsite representative stated I had one when I checked out and I was required one with the check in. Called the helpline and was assured I would be reimbursed by an "adjuster" which was not true. The adjuster said it was nothing they could do. Lost my dolly and charged multiple charges. This was a horrible experience.
RANDALL TI’m gentleman was very nice in the picking up the truck . The return was easy also a Thank you for making it go smooth. Elaine
Elaine W