The person who assisted me was extremely passive aggressive after I told him that I was not comfortable with him scanning my driver license and could he just do it the old fashioned way by looking at photo and comparing with me. I even mentioned PIPA. His response, "Take it up with u- haul". I went to retrieve my ID and he yelled, " Don't touch that I'm not done!" Scary guy. U- haul Policy does not supersede law. I also had to move that day and had no time to find alternative rental company. I will also be contacting u- haul head office about this. He then did a 30 second walk through ahead of me and walked into store. I took photos of mileage and outside of truck myself as I didn't trust this guy. 6.5 hours later I returned truck with my ex - husband. The u-haul guy was initially nice to him ( not me) until we had a question about the mileage on invoice. " Take it up with u- haul" and spouts off a phone number while walking into the back. My ex said we were just asking a question and wanted help. The guy responded with laughter, locked his office after yelling at my ex to get his foot out of the door at 3:30pm approximately ( the doorway is higher than sidewalk so there is a ledge and he was resting as we moved all day long) and mentioned to check a 2nd email before he walked down street. He did not provide any quality customer service. No walk through around truck was done upon return because this guy walked off without finishing process. Again, I took my own photos of mileage and outside of vehicle. Horrible, disrespectful, and scary behaviour in my opinion! Not someone I would want representing and promoting my brand.
JACQUELINE S
Cronin Glass
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Vancouver, BC V5M3H8
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Excellent experience. Great service and the vehicle was in excellent condition. Will definitely use again.
Christopher PGood location to pick up, staffs are helpful.
PUN KUnfortunately, I didn't have a good experience in that place when I decided to rent the truck.
DILLON LThe man at this location was very unhelpful and rude when I asked him any questions. He simply said “if you have any problems, call U-HAUL.” Then would walk away after giving me the keys.
Dan N