no commentJuan B.
Moving Truck Rental in Toronto, ON at Shawarma Palace Express
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Toronto, ON M6E2M3
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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There was still garbage in the truck from a previous client. It was behind the seats. Another issue is the 10 blankets I ordered were not there. I was only able to get 5 and had to ask for them.MARK W.
The contact person was excellent and very helpful. We would very happily deal with this location on any of our needs.WESLEYB M.
The truck and equipment were ready and the guy handling the location was friendly and professional. I also appreciate how the documents are digitized and emailed at key points in the process.Jan K.
Guy at location is very helpfulCHRISTINE P.
I was overcharged for mileage. I incurred 15 kilometres but was charged for 15 miles.JOSHUA P.
Make the location more clear on google maps. Also, make it clear which types of vehicles belong in which parking spots (10' vs 16') etc.David M.
Location was disorganized and dirty. Vehicle was not well cleaned and almost out of gas. I was charged incorrectly for the rental and am still waiting for a refund over two weeks later. Multiple follow up calls and chats have been necessary. Complete incompetence. Will never recommend this business to anyone.Eric C.
My pickup location was changed last minute (was on way in Uber) by previous UHaul center. This costed me $30 additional to reach to new location. This was poor experience given I had booked UHaul 3 weeks in advanceRAHUL M.
We wanted to rent from the Weston Rd location and said that to the person on the phone. Got to the Weston rd location and were informed that our rental was at a different location that closed an hour earlier. We got there just after it had closed and owner had left but he was accommodating and came back so we could pick up....call centre messed up but luckily the place that had the truck was amazing and came backDEBORAHG M.
Terrible customer service at this location. Do NOT reserve any rentals from here because they scam you for money, charge you extra for things you did not consent to or agree upon, and then lie to save themselves from giving you a refund. So terrible - I'm extremely disappointed. NEVER again.Natania K.
I Took Photo My The Milage 55782 And 5 Hours Later 55790 Andd He's Trying To Charge Me 200 Miles On The Rental Unit So He Realized He Is Wrong My Final Charges Is $76.55 . But Now My Credit card Charges Is $95.55 What Kind Of Business Are You Guys Running! He Arrived Around 9:30-45 He Is Late!GUIDO L.
The van they gave me had a broken passenger mirror. This made it very unsafe to drive and I had to stop multiple times to fix the mirror so I can actually use it. It wasn't a good experience driving because I couldn't change lanes safely. This was very dangerous but the service was excellent.DAVIDGEORGE T.
The same service you gave to me, give it to them also.Irwin H.
Summary: My overall experience with U-Haul was absolutely dreadful. I wouldn't recommend it to anyone. If you are considering U-Haul, I encourage you to search for similar service providers and choose one of them. Detailed experience: I made a truck reservation online two weeks in advance. On my reservation confirmation there was a note saying that I should expect a call on the day before the pick-up date at 6:30pm to confirm the reservation. It goes without saying that the majority of U-Haul customers are renting a truck because they are moving. The day before a move is always chaotic, so having to be super attentive waiting for a phone call when you are likely dealing with power tools and vacuum cleaners is an inconvenience. On the bright side, you know exactly when the call is coming, which mitigates the annoyance. Or so I thought... the call actually came 2h earlier, and I missed it. My recommendation for U-Haul here is to not schedule a precise time for the phone call if you are not going to honor it. Missing the phone call wasn't that bad, because U-Haul sent me a confirmation email anyway. Here was my first surprise in this whole process: my pick-up location and time were changed. Now, my truck which was reserved for 9am would only be available at 4:30pm. A change like this on the day before is just preposterous and disrespectful. In most condos people have to book the service elevator and the truck docking bay well in advance their move. I called U-Haul and the person who picked up the phone was friendly, but didn't put any effort in trying to make the situation better. He just said that U-Haul was overbooked and implied that the online booking is more of an expression of preference rather than a selection of the truck pick up date/time. My recommendation for U-Haul is to honor your commitments. Saying you are overbooked as justification to dramatically change the truck pick up In this same call with the U-Haul representative, I asked if the pickup location and time were definitely confirmed and he said they were. Early the next day (moving day) I received two emails from U-Haul changing the pick-up address, but still keeping the pick-up time at 4:30pm. Recommendation for U-Haul: don't tell customers that a reservation is definitely confirmed for a location and time if it may still change. Around 3:00pm I noticed that I had a text message on my phone from a U-Haul representative asking me to call him back. Our conversation was very short: I did refer to the message and said I was calling back, but the representative just said he was too busy and asked me to call him back 30 minutes later, which I did. This time he again said he was too busy and asked me to call 30 minutes later. I then asked if he could at least tell me if everything was ok with my reservation, and he said he couldn't because he was too busy. My recommendation for U-Haul: train your customer facing personnel to be more empathetic. If you send me a message shortly before my reservation pick up time, I will naturally assume something is wrong and be worried. I didn't call again afterwards because it was already time to go pick up the truck. When I reached the U-Haul location the person who was there was the same with whom I had spoken over the phone, and he said he had cancelled my reservation because I didn't call him back. I explained that he had dismissed me both times that I called and he said that it was "too late anyway" when I called. He then created a new reservation for me with the condition that I should bring the truck back before 9:30pm to that same location. This actually wasn't a bad deal, since this arrangement made my reservation almost half as cheap as what I originally had. However, with my original reservation I would return the truck to a place closer to my new home on the next day, so the new arrangement was a major inconvenience, and it only allowed me 4.5h to do everything (load the truck in one address, drive to the new address 22km away, unload the truck and drive back to U-Haul). Recommendation for U-Haul: have a whole online confirmation process and don't let your employees cancel customers reservations at their own will. Returning the truck was also a major hassle. When I arrived at the parking lot the same U-Haul employee was there, and said he couldn't help me with the check-out process because I should do it on my own using the U-Haul app. I tried the app in two different phones about 10 times, and they all failed at the exact same part of the checkout workflow: when shooting a photo of the truck's odometer. Recommendation for U-Hail: make sure your app works across different phones. I then had to go back to the U-Haul's employee and insist that he helped me. His first reaction was to just claim that other customers were able to use the app, and so should I. After further insisting, he decided to help me do the checkout using his phone. Eventually the process when through, but the credit card was rejected. The error message on the employee's phone was not informative at all, so the only option was to try a different card, which was rejected with the very same error message on the app. After trying many times with the cards that had previously failed, one of them eventually worked. Recommendation for U-Haul: make sure your app provides clear error message, or train your personnel to understand what is going on. Other remarks about the service: 1) The truck's driver's cabin was absolutely disgusting. Recommendation for U-Haul: clean your trucks frequently. 2) Most people are not experience with driving larger vehicles. It would be nice if your employees provided some guidance and orientation. As a small example, it would be really nice if your employees would help customers adjust the rear-view mirrors (since they can't be adjusted from inside the driver's cabin). Overall, it was a terrible experience. Moving is always stressful, but U-Haul managed to make it much worse for me.Felipe S.
There were multiple of us waiting to use a van and the guy kept telling us all to wait a half hour even though there was someone else before us waiting so we wouldn't get a truck for hours. I waited an hour past the time I scheduled it for. If there are no trucks or cans available for the time requested, it shouldn't let you choose that time slot. This is super stressful to not know when you will get a truck when you are trying to move and have other things set up that you need to be present for.kelsey S.
The guy was really nice and helpful. A+!Paulo G.
better and faster app/website for starting and ending rental, for that I give a bad rating to uhaul and great feedback to the locationFabrizio C.
We have booked for pick up in other place but wrong the time pm instead am. So when I came this, the guy was warmly and did good job help me have the van quickly.HONG CHIEN N.
Excellent service and super nice & friendly man!NOREENL W.
Baha is great! Very helpful guy.Diona J.
Making sure the mobile app works correctly. I wasn't able to load the pictures for the return of the truckRomain P.
The pickup process took us so long, even for us who made online check-in. Also, the truck didn't have ready the equipment booked (Furniture dolly). You guys are so strict with the time of the truck's return, but in the pick-up process, we lost almost 30 minutes. We tried to look for an extension of the booking - to return the truck after 2:30 pm, and it was impossible. We had to rush when unloading the truck. My recommendation: don't overbook your trucks; that doesn't provide an excellent customer serviceSEBASTIAN L.
the center agent was providing a quick excellent serviceGeekiyanage Don K.