Customer service was very poor
Roberto L
Shawarma Palace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6E2M3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Check washer fluid please . Otherwise the check out and in was smooth, the agent on the lot was helpful and friendly, and the web experience as very good
Paul PThe two opposite parking lanes are too close together, so very tough to get trucks out. Also, why don't the trucks have charging ports for cell phones?
Jevon JI had an extremely disappointing experience with U-Haul recently. I had booked a U-Haul for a 3-day move from Toronto to Peterborough, with specific pickup arrangements at 8:30 AM on a Saturday. Everything seemed fine as I had received confirmation details for my booking. However, when I arrived at the location, albeit 40 minutes late due to unforeseen circumstances, I was shocked to find out that my U-Haul had been canceled without any prior notice or email notification. The attendant at the location informed me that my reservation had been canceled simply because I was 40 minutes late for pickup. This lack of communication and understanding was incredibly frustrating, especially considering the stress and time-sensitive nature of moving. While the attendant offered to reinstate my booking, it came with the condition that I return the U-Haul by 5 PM the same day. This unreasonable demand put me in a tight spot, as it was already late morning and I had to load my belongings, drive to Peterborough, unload, and then rush back to Toronto to return the U-Haul. As a result, I had to leave behind some of my valuable items, as I didn't have enough time to load everything properly. Additionally, I had to seek extra help at Peterborough for unloading, incurring additional costs. Moreover, I had to pay extra fees at both condos to extend elevator usage, adding to the financial burden of this already stressful experience. The rush to meet U-Haul's unrealistic return deadline also forced me to drive dangerously on the highway, putting my safety at risk. Overall, this experience has been nothing short of a nightmare. I would strongly advise anyone against trusting U-Haul for their moving needs. The lack of professionalism, poor communication, and unreasonable demands have cost me time, money, and valuable belongings. U-Haul has lost a loyal customer, and I will never recommend their services to anyone.
Vishrut SThis location had what we wanted and the check-in process was smooth. However, the truck was not thoroughly cleaned. There were some bits and pieces of things left by other customers. We also did not receive the truck with a full tank of gas which makes it difficult to estimate how much gas to return it with. We ended up being charged for not bringing it back with enough gas. To avoid these problems I don’t understand why customers can’t receive the truck with a full tank and be required to bring it back with a full tank.
Travis B