Mileage was not accurately recorded by staff at the time of departure. Staff was confused about how to address the mileage discrepancy upon return and told me that I should have taken a picture of the mileage, which I had done using the U-Haul weblink. Not a very professional customer experience, poor customer service.Tim H.
Moving Truck Rental in Thomasville, GA at The Spot
(Distribuidor de U-Haul del vecindario)
Thomasville, GA 31792
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10:30 a. m. - 5:30 p. m.
- Sáb.: 11:30 a. m. - 4 p. m.
- Dom.: cerrado
- 6/15/2021 - 6/17/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Thomasville, GA 31792
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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Person at this location was actually rude and not helpful. In fact offered no assistance with connecting tow dolly which was located behind shopping center and not with the other equipmentmatthew H.
A/C didn't work.wanda S.
My comments are for other things. I arrived prior to my pick up time. When going through the website, my reservation had not been completed prior to my arrival. This set me back close to 30-40 minutes as a result. Then when getting the keys out of the lock box, there were multiple sets of my keys that I grabbed. As a result of me being behind nearly 40 minutes on top of having the gas the vehicle which took a considerable amount of time. I was behind an hour. In my haste, I took another vehicles set of keys. I had to turn around from my over 30 miles away and return the extra set and start back over. So I am now 2 hours behind. The worst part, is I wanted the extra time not only for moving the furniture but also seeing my father for the first time since before the pandemic started. As a result of the time delays this morning and having to return the unit at 5, which I requested by 8 pm and was not informed until yesterday morning that wasn't the case, I did not get that time. To say I am highly agitated and upset at the service and overall experience is an understatement. This was a horrible experience and I will not recommend or let anyone I know go down this avenue. I'm sure I will get a generic we are so sorry email, but there is no way for anyone to quantify for the time I missed with my father. So please save yourselves the trouble of that email or phone call.Ken H.
The young lady that checked in my truck she could have a little bit better attitude instead of saying that there's nothing wrong with that truck when I know during well there is and I want somebody to tell me what's wrong with it.James F.
Expensive:Rent truck,Pay every mile and then put fuel backBryan L.
Staffing is very inconsistent. Calling the location is very difficult to get an answer.Richard K.
I was illegally charged another $115 on top of the 225 I was billedBenjamin A.
Just inside cab was dirty. Not badly just dirt.Crystal T.
Need to make sure the website is updated to say that you can only get the truck after the office is open - no early pickup, but other than that the service was great!!Janet D.
Great customer service. New vehicle and hassle free returns. ThanksEric S.
Customer did not leave a comment.Marc O.
When I got there they did not have the trailer that I reserved. So he gave me an 6 by 12 and charged me more money. He also changed my drop off point and didn't tell me.James M.
The independent owner at this location is extremely unprofessional. He failed to meet/fulfill the time for picking up the vehicle and went on a continuous rant about how he is an independent owner and that U-Haul does not tell him what to do as he does what he wants to do. He continued on about how if he doesn't rent out any vehicles before his 10;30 AM arrival to work despite the fact that I reserved the vehicle for a 8 AM pick-up time at his location online. He continued that U-Haul has to clear those times with him before he rents anything out at that time and that if he decides not to do it, that he won't because he does not arrive that early anyway. He concluded for what might have been the 5th or 6th time saying it, "I an am independent owner. U-Haul does not tell me what to d because I do what I want to do. I don't answer to U-Haul for anything because I do what I want to do."Rich S.
This truck needed servicing badly! Diagnosis was probably beyond the expertise of this rental agency. Truck had major overheating problems. I was without a/c throughout the AZ, and NV deserts! I was double charged w/ refund still pending. Was not shown how to attach the trailer by agent. But wonderful reception by agents! Still pending a call from rental agents GM as promised. I have video of the truck overheating. Please refund a portion of my rental fee for the awful experience!David S.
The young lady that helped me was friendly and very professional.James L.
Little easier to find, bigger sign or something. but only took a minute and the guy was super nice.Paul H.
I picked up truck at 9am and returned at 1:22 pm and was charged for 74 miles and did t use but 20 miles.. no one walked out with me to check mileage before I left and I didn't know I should have taken picture of mileage. I will not ever rent again and will put word of mouth out about this.teresa M.
I am disappointed of the arranged pick up location. The truck overall was fine, I just wished that if there was an issue as far as having a preferred place to pick up the vehicle. Then uhaul would follow through on making sure the preferred location would have that particular truck brought to that place. Instead we had to add an extra hours drive just to make our planned trip go as planned. I am greatful that we didn't get charged for the extra mileage, but I would have preferred that uhaul would make sure the vehicle would be at that preferred spot. That was three hours longer than I would have want to do. Just giving some constructive feedback.Ken D.
While the owner of the pick up site was awesome, we arrived and our equipment (17 foot truck) was not there, they happened to have a 20ft truck. The 20 ft truck was filthy and the back door wouldn't shut rendering the truck unusable. We chose to take the truck despite the issue bc there were no other options within 100 miles and we were moving a student into college. We were not afforded any other options despite the fact we had a $50 guarantee on our reservation. We bought insurance and protection, but that didn't matter. We called roadside assistance and they arrived T around 930pm. The repair person didn't finish until almost 1am. We lost an entire day in our move. The owner of the rental site gave us a reduced day rate and a deal on the mileage rate, but the condition of the equipment was unsafe and unacceptable...not his fault. I cannot express enough the stress this caused our family. I am very unhappy with U-Haul customer service. They basically left us without options and left us stranded without a solution. If it weren't for the owner, we would have been left without an option. Even though the option was broken equipment, at least he tried to give a solution. Kudos to him, but a huge negative reference for U-Haul. They just did not care about us and our predicament. They simply gave away our confirmed truck and offered not solution. I am extremely u satisfied with our experience. This should never happen to a family trying to optimize what is supposed to be a great experience for a student starting college.Michael B.
Service was friendly and very helpful. Young man did an excellent job! We will continue to rent vehicles from this location because of the professional service. Gary WestbergMichelle W.
I think it is unfair to the customer to be charged for something I didn't do. My rental was only 78.00 but you took 180.00 out of my account. On the contract it says to check yourself in or an attendant can check you in for 20.00. I wasn't given that option just all the charges which is a rip off. Anything could happen for the customer to not be able to check in on a mobile phone a person should always be available for assistance. Mr. Williams was very rude no assistance and it took a month to talk to him at the Albany,GA site. It is got to be a better way to assist the customers instead of trying to take as much money as you can from them.latonya M.
I was moving out of town, the owner told me i couldn't leave the truck where I was going or he couldn't let me get it, said he had to take care of his in town people. The other uhaul place was closed so I had no other choice. A $90 trip turned into an $185 round trip, terrible.demario B.
The Spot does not have a business sign evident in the parking lot. It would be helpful if this vendor had a sign.Bob D.
Very friendly, and made sure I was happy..Shannon H.