Extended my drop off time to midnight. When I showed up the lady at the location refused to take the truck and said we don't take U-Hauls past 9pm. I tried to show her that my reservation time shower midnight and she said I don't care. Due to this lady I had to drop the U-Haul off at another location causing myself to get charged a major fee.
Trenton L.
SilverCity Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silverdale, WA 98383
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They were supposed to have a furniture dolly and one was not their, I really need that.
richard R.I would not recommend this location because I believe it is used only in conjunction with the mobile App. The mobile App was and is single handedly, the worst software I've ever interfaced with. I was living a literal waking nightmare from start to finish with the stupid mobile App. I will never use it again and will actively try to dissuade people from using it. That is how passionately I hate the app. I like U-Haul but that app NEEDS to be overhauled!!! Secondly, please take off the aerodynamic and fuel efficiency sticker on your trucks. That is a very obvious lie and weakens your image.
eli J.good customer service
Susana F.On pickup the cargo area was dirty. On return the person in store wouldn't leave the store so I had to go back out to truck and take picture of mileage, then I had to go back out and take picture of gas level because person didn't tell me I needed both. Both on pickup and on return, people in the store had trouble finding my reservation in the system, I reserved truck online.
Ian L.