I dropped off the van and equipment at the drop-off location on April 14th at about 6:45 PM. The drop-off location is a gas station and the clerk, Kelly, was helpful and verified that we were at the right location and took down the information. She was unable, though, to actually do the check-in process on the computer. She informed us that her supervisor, who could do this would be there later that evening and if there were questions he would call. On April 17th we received a bill for another $118 because the van was not recorded as checked in until April 17th, 3 days after we had checked it in. We had to call U-Haul to correct this as again the person with access to the system was not on duty at the gas station. It seems that if U-Haul is going to use gas stations as drop-off and pick-up locations that all employees would be able to perform the tasks necessary. Based on the numerous issues and the inability or unwillingness of supervisors to be able to help address them, I will be hard pressed to use your service in the future or to recommend your services to others.Charles J.
Moving Truck Rental in Silverdale, WA at SilverCity Mobil
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Silverdale, WA 98383
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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maybe don't make the final charges 5 times the sticker price you vultures. I'm never using UHaul again and I'm telling everyone I know to do the same, hope your company finally folds.Lucas C.
Ive known an seen the owner for years now he is always the same friendly person. Was so thankful to find out he is staying afloat during the pandemicBryan H.
Clean the trucks. Have helpful people at the rental location.Stephanie N.
Second time renting a truck from here and same great service. The appliance dolly was in great condition and the staff took care of me right away. My only comment would be for this location to add a pick up truck to their line up of rental vans. I would rent from them more often if they had a pick up truck.Joshua L.
Nothing to improve the location. It's a gas station. Customer service was good and the process was smooth.Gabriel H.
Did the on-line check in and it only took a few minutes to complete the rental agreement. Staff was very friendly and efficient.Steven M.
The owner was so nice and helpfuljim T.
No issues with Pick-up of truck. My issues are with Online Check-in and your Scheduling Department. They Suck. Not everyone has Internet and Data access on their smart phone some of us just use it as a phone and occasional texting which come with the phone plan. Internet access costs additional that is not in my budget. You need to put whomever is in charge of your Roadside Assistance in Charge of your Scheduling Department as Roadside Assistance is Excellent.. I will use you for local if I have the need, but I will NEVER USE U-Haul for a long distance move ever again because of your Reservation System, Scheduling and harassment from your schedulers.Ben Y.
This location is located inside of a gas station. While filling out the paperwork and working directly with the store clerk, the clerk would have me pause, step aside, every time a gas station customer came into the store. The Clerks were not professional. The truck was dirty, and they did not do a pre or post inspection of the truck.Michael B.
Truck hadn't been swept out.Dale B.
At time of pick-up the cashier asked me to confirm estimated mileage we would be driving. I explained we had estimated our trip using google maps and it showed 40 miles. I asked if it really mattered that it was exact, expecting that the estimate would be adjusted at the time of return either up or down depending on the mileage we actually drove. She said she was not sure and thought that if we went over our estimate that U-haul charged $4 per mile over. I then asked about what would happen if we only used 30 of the 40 estimated miles. Won't that be adjusted so we are only charged for what we used? She said she did not think so. I then explained that it seemed crazy I was being told I will be overcharged for miles I did not use and at the same time charge 4 times the cost per mile if I go over an estimate. She did not have an answer which was really frustrating and stressful to not know what would apply, even if I had my own suspicions. They should now about the services they are offering in partnership with a company like U-haul.Ryan H.
This was a gas station with one attendant. Although he was competent there was no time for him to be away from the counter. The reservation system totally sucks. No one advised me there was a change in the pickup location causing lost time and additional miles.David E.
First of all, I dont i understand why when you make a RESERVATION they can change it. They screwed up my dates and truck size (mind you this was directly.through uhaul not the dealer, they were amazing). Its complete crap. EVERYTIME I've used uhaul it's been a nightmare EVERYTIME. When I tried to call today (mind you I asked for manager). She was extremely rude and horrible tone of voice. She tried to flip it on me and tell me it was my fault? Excuse me, she shouldn't be in customer service. You all need to work on your policies.m for someone who has been a loyal customer I expect some understanding. Bot only was I locked out from the drop off location, but the stupid app isn't even working. Tell me how this is okay? Overall poor experience having booked through uhaul directly via. It's made no difference whether I do a short term or long term reservation. Shit customer service. No apology was offered upfront and that is awful. Your manager should be demoted to cleaning trucks because she obviously cant handle customer service. Next time I will dispute any charges if there is a discrepancyJosiah L.
The location did a good job with a very very poor set of circumstances created by UHAUL customer service. This reservation was totally miss handled!Duane O.
I'd like to be able to pay in advance for contactless pickup. Owner was very helpful though!Brandy W.
Agent was busy but the process was easy and quick.William B.
The truck needed to be severely maintenance. Transmission did not want to shift.Heather T.
Be sure the gas tank is full. Somehow your check system didn't work on the previous renter because I noticed it was slightly lower than full when I pulled away, but didn't think it worth returning for. I only drive 10 miles total before returning, and had buy over $10 worth of gas to get it back to full.Sondra E.
The exterior of the van was dirty. The window, the windshield, head bug splatters all over. The hood of the van head poop, bird poop. This place does not do a good job. And the person I dropped off the van too, was rude.Jonathan P.
The larger trucks were not available so I was given a smaller truck! The customer service agent worked with me to extend my days and provide me with enough extra miles to make 2 trips which was great! I will always recommend U-Haul to anyone who asks! Thank you U-Haul!!!!Chris B.
Overall horrible experience, lost reservations, ambivalent staff.John H.
Don't change a thing, everything went very smoothly.steven P.
The location was fine. Your website and policies were crap. Will never use you again.Christie M.