For starters I booked my truck in the Derby location. I booked it for 8am because that's what time they open and I wanted to deal with a person face to face and not set up everything through an app. They call me 10 minutes after booking and said a truck wasn't available that day in that location but there was one on Bridgeport Ave in Shelton for the same time. Perfect! Nope. I get to the Bridgeport Ave location for 8am. They are closed and don't open until 9. I call customer service and they say I have to do everything through the app now for self pick up. So now I'm already running late and I get it loaded and I put my info for the app to tell me I'm in the wrong location. I asked customer service and they said I need to go to the Howe Ave location. I explain that's not what I was told. I was told Bridgeport Avenue. So I head to Howe ave. It's down a steep hill that had zero treatment done. The hill and parking lot where truck were located was a sheet of ice. I get the app open I now go through the prompts and told I need to now hike up a sheet of ice hill to get a key. I go up get my key and come back down. I open up truck. There was no blankets I had ordered in the truck. I called customer service and said they would remove it from the bill.The truck was full of chips and crumbs all over and the truck had no ramp. When I booked it online the photos had a ramp. I call back customer service. They say I need switch to another truck. So now I head back up the icy hill swap keys and slip and slide my way back down the hill to the death trap parking lot and finally get the truck I needed. Now I'm over an hour late for my pick up appointment. After that no issues except for when I received my final bill the next day. I was still changed for the blankets. So now I had to send more time on the phone for something I was told was already handled. I'll never rent a truck from U-haul again. Worst experience ever. I'll pay a couple more bucks and get one from Penske or Home Depot.
Matthew D
Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Shelton, CT 06484
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I received minimal service from the location I rented from. The truck was filthy on the outside and when I asked why I was told we don’t clean them. My husband asked to include rope in the order. Instead of telling him they had none, I found out when I arrived. Tried to sell a more expensive option which I did not want. Handed me a key and sent me out to find the truck. No instructions and the truck was not in the lot she sent me to. I did find it across the way parked do close to what looked like an abandoned loading dock. Had to step in a puddle to get in. I returned to the office and she did come out and say that was the right truck. She did not tell me I would get a text to confirm the license plate, when I got home the link was expired so I called the 800 number and lovey Leslie explained the dirty truck and the expired link, excellent service from her. I would use UHaul again but definitely not from that location. Drop off in DE was easy.
DONNA PJob well done nothing
WILSON CVehicle I rented had transmission problem needs repairing stay too long to shift into gear
RADCLIFFE AHelpful staff
ROBERT S