I was overcharged for gas. It doesn't take $50 in gas to fill the tank from half way to 3/4 of a tank.
Danita H.
Customer Reviews for Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Truck wad clean, but the display showed a fat with the tire pressure sensors. Also, it was in the upper 90s and very hot today - the AC wasn't working well.
JOHN C.Buy more cargo vans!
RICHARD P.Easy drop off site!
Juliet B.When I arrived to pick up my truck and equipment they did not have my reserved dolly to help with the move. I reserved this 2 months in advance and all they said was that they didn't have anymore…. She did take off the price for it but still it would have been nice to have all of my reservation and made it easier on move out day.
Elizabeth B.The U-Haul representative who checked in the truck showed me how to adjust the mirrors. It's quick and easy to do. He said mirror adjustment should have been shown to me at the time of rental.
Ellen M.Clean the truck's. . The steering wheel made my hands black.
Kathye R.I have never had an issue they couldn't resolve or make right. They are great people!
Lindsay C.Did a mobile return.
Sheina F.Very rude poor customer service they had me drive to new haven then to Shelton becuase they gave me the wrong info on top of that gave me rude attitude supervisor claims his on vacation with his kids never called me back to resolve my issue another women called and as I'm explaining my story she said well that's to bad we need the truck back on top of that they charged me an extra 90$ Outrageous would never do business with them again
Alisha F.Great customer service..friendly people
NATHAN L.Same as you did for me.
Joseph C.Quick and painless return. Small place with helpful, friendly people
Frederic M.the staff are extremely helpful and knowledgeable. I will always go here if I need to rent a truck. they are the best!
Terry S.I was charged for a dolly but there was none available in the rental
KELVIN F.Let people know they have to take photos before dropping the key in the box. I didn't know they would be closed at 5 pm.
Michael H.The customer service was great and the equipment so very clean. Very Grateful for your company!
Jodi L.I rented a dolly which was not there when I picked up the truck.
Yonoris D.Nothing!
Erin B.The Shelton location took very good care of us.
Steven F.Everything worked the way it should have. They do a great job.
Brian S.I needed my truck for a few extra hours and this location was very accommodating. Great customer service, and very much appreciated.
Brynlee B.Dropped after hours so really did not see the facility, other than the lot, or encounter any staff.
matthew F.Location of the rental vehicles made me a bit scared.
Anna L.The young lady helping us at the desk was just about the nicest person I've ever encountered in this type of role. Bright and cheery, welcoming and informative. A pleasure to have met her and have her work with us.
Woodman T.The folks are very nice and on top of their game. Best U-Haul spot I've used.
Chris W.more parking
randolph C.This is the third time I have rented a U-Haul truck that the truck I requested was not available. Not all three times were at this Howe Ave location, but three for three is a really poor showing.
William K.I found it difficult to manuever through the app. And the app would not accept a pic of the odometer/dash board a night. I must have tried 20 times. I finally gave up , locked the truck door after correctly parking vehicle, and dropped the keys in the lockbox
RICHARD S.I have never returned a vehicle without having to deal with customer service afterwards regarding an unjustified charge.
James C.Difficult to find. Parking lot was almost full and messy.
Daryl A.Know what lot the vehicle is in Instead of having to search. Split the lots by truck size. Maybe keep keys closer to the trucks instead of having to go up and down that hill.
Craig M.You guy are awesome
tito C.Who ever had that truck last left an absolute mess behind, there was a razor in the back seat under a bunch of food, and they never documented a huge scrape and dents on the passenger side of the truck
Jacob L.The owner was very helpful and took time to figure out what vehicle I needed . I was able to save some $ .
Agnieszka K.I had scheduled a 9AM pick-up for 3/13. When I arrived at 9AM, I found a note on the door stating the store would open at 10AM on 3/13.
Robert B.Shelton Storage & UHaul on Howe Ave. is the best run operation you will find. The entire team is as helpful and nice as can be. Book early because their trucks and vans - along with their great customer service - are always in high demand.
RICHARD P.No improvement need. The gentleman working was great/ great customer service
LISA S.Easy, Quick service - thank you!
JENNIFER M.Have a back up plan for 24/7 pick up service when system goes down it cost me 2 hours
Corey D.Had difficulty removing the harness straps over the tires, attendant just indicated they could provide no assistance, did not recommend calling Uhaul roadside assistance. Also, the road into the drop off location was full of snow and we slid half way down the incline and almost missed the entrance.
TERENCE S.The floor of the truck had a lot of rust or some sort of brown dust and it transferred on to alot of the couch cushions I had and other stuff
MATTHEW B.Great neighborhood U-Haul!!
MARK M.We rented a 26 ft. box truck, a 2022 with only 16K miles on it. The alignment and / or weighting and balance of the wheels was way off (one of the wheels thumped badly), suspension quite stiff, and delivered a most uncomfortable and bouncy ride. It was snowing and the fluid in the squirter reservoir was frozen (someone must have filled it with water and the reservoir was very low - we had to buy fluid and fill the reservoir which eventually thawed out so we could squirt 150 miles into the trip). Steering was bad.. wandered and took too long to engage when cranked.
MARK L.Very easy to deal with and they allowed me to check in a few minutes before they opened.
Michael P.