Brian was so knowledgeable, helpful, and kind. This location was fabulous! We were delayed about 45 mins due to the U-Haul servers going down, but Brian did everything in his power to make the experience as smooth as possible. I would definitely rent from this location again.Ellen H.
Moving Truck Rental in Seattle, WA at Northgate Self Storage
(Distribuidor de U-Haul del vecindario)
Seattle, WA 98125
(A few blocks E of Northage Mall)
Services at this Location:
- Lun.: 9 a. m. - 5 p. m.
- Mar. - vie.: 8:30 a. m. - 6:30 p. m.
- Sáb.- dom.: 9 a. m. - 5 p. m.
Alquileres locales para mudanzas de ida o en la ciudad en Seattle, WA 98125
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The van was a bit dirty inside - spill drinks, etc. Needed a serious wipe down inside. A key drop box would be great!Kelly S.
My appointment/pickup time was 1:00pm. I showed up at 1:00pm and no one was there. There was a sign on the office window that said they would be back at 2:00pm, and there was no other way for me to check in and get the truck's keys. I called Uhaul's main line and was put on hold. I found a person/number listed on the front desk and he answered and got in contact with another area manager who tried calling around, but I ended up waiting for 45 minutes for the office guy to come back from his break. When he returned, he said he wasn't aware of my appointment.. except the truck was out front ready/waiting for me. Not good customer service.Erica S.
Gentleman was super helpful and made it easy!Dustin A.
'Michael' and 'Brian' at the 10805 Roosevelt Way NE, Seattle, WA., 98125 U-Haul/Storage location were w/me all the way from taking my request over the phone to driving away and returning the vehicle. Fast, efficient, and friendly. Great place!Sean C.
A little snall and narrow space for car parkingNahom S.
I took a fall on the ice when I was in Seattle and it took some time for me to return the van. The customer service person was very kind and accomodating. I'm so thankful!Deborah A.
Michael was great, van was perfect. We got the job done at a very low cost.Kathryn S.
Horrible Service, we scheduled a Uhaul for 4 hours, starting at 3:30, and no one told us and nothing was indicated that the location closed at 5, and since he didn't have someone to â€œwork the night shiftâ€, we were responsible for parking our car somewhere else and in charge of finding a place to park the Uhaul overnight (not an easy feat in a city). The vehicle felt very off kilter, didn't drive well at all, and took about 10 minutes every time to start. We will never be using this location again, and have already told a couple of our friends who are moving not to use. Worst experience with Uhaul ever, and it makes me question ever using Uhaul again.Lukas P.
The cleaning solution used in the cabin smells really strongly - I can imagine it would drive some people crazy, e.g. cause headaches for people with sensitivities. Hopefully it's just a temporary COVID thing!Marc C.
Actually have the 24/7 pickup available at the location. Have a clean truck. It still blankets from the previous rentalJames S.
The reservation I made was for Christmas Eve. I called this location in advance to check their availability to no reply. I left a voicemail and was was never provided a follow up. I was able to confirm a reservation for December 24th, 9am-2pm. The website reflected normal operating hours to select for the reservation. I completed my reservation well over a week in advance. Upon arriving for my reservation, the attendant said that they would not be open past 12pm and if I didn't return the truck before then, I would have to hold on to it through the holiday and be subject to additional fees. When prompted to leave a correspondence for their manager to read upon returning past the holiday in the event we made it past the 12pm close time, the employee did not comply and gave a unprofessional response of â€œmaybe they will not give you a charge, maybe they will, I don't knowâ€ without providing any solutions to the obstacle at hand. I was very surprised to hear that as that information was not reflected in any email communications received after completing the reservation. I also was not provided a courtesy phone call by the location to inform me of this change in advance. It's extremely unprofessional that many attempts were made to connect with this location and then be provided information like this during an extremely stressful time of holidays, moving locations and COVID precautions. My move plans had to be cut by 2 hours. We had to stress about returning the truck. We did return the truck before the 12pm close time to avoid incurring additional fees. When we received the truck, we were told it was full. It was not a full tank. When contacted about this, the attendee was not helpful and said the tank had to be filled when returned. We compiled but want to provide another example of poor service received from this location. When leaving the location, there isn't any helpful signage our mirrors to help guide drivers out. Another easy fix that this lack of service location cannot muster the energy, enthusiasm or care to install. Would never recommend this location to anyone. Needs a complete change of customer service behavior and better up to date information advertised on website and through Hal Uhaul reservation service.Natalie D.
It was very easy to get in and out with what I needed. The gentleman that helped me was very helpful.Dennis M.
Brian was excellent (quick, friendly, clear). He did very good job handling morning rush. Van was clean inside but dirty outside. The location is a little confusing because there is no parking area. Perhaps a sign to direct people where to park when going up to office. But it all worked fine. I thought it strange that van didn't have electronic mirror control. Had to manually adjust my side mirrors. Not easy on passenger side when there is only 1 person (driver).Alicia H.
Overall, was totally fine and exactly what I needed for my move. The check-in and identity verification process was quite tedious and time-consuming (like several times harder than checking in at an airport, actually), but necessary I suppose? The cargo van was nice, but previous driver left some trash inside, and the outside had scuff marks on both sides and a taped-on side mirror that I had to take photos of to contest. If you only have one single dolly available as claimed, then you really ought to get more. Checking the odometer at the end was weird and confusing...figured out I had to press little buttons on the left side to get it to show instead of displaying "check engine". That should come with instructions or something. Would have liked a few bungee cords to be included with the van, but oh well. Fair price and not scammy, so yes I would rent from here again and recommend to others.Ryan H.
Just since it's covid time, might be nice to clean the trucks before each use.Jesse C.
The gentleman working was extremely polite and professional. The facility and vehicle were well maintained. Highly recommend!ROBERT W.
It was not advertised that there wasn't an after-hours/night drop box, so I had to drive back at 8:30am the next morning to drop off the key and turn the truck back in. If it was advertised, I could have made plans, but since I wasn't informed until I was given the key, it was incredibly frustrating. Otherwise, the location is fine.Paul S.
The van was dirty but completely functional. The staff was very polite, friendly and helpful. It was a very pleasant experience and allowed us to get some things moved around for a good price.Jill G.
Wouldn't allow me to drop off at a different location.Jennifer T.
Nothing really! Just a simple building but super friendly customer service.Jason T.
Give staff a bonus and pay increase. Happy employees make happy customers.BRADLEY B.
It was an unfortunate situation because the power was out at the location, and the computer could not check me out. I needed to convert to using my phone app and that was problematic. I figured it out but only after some stress (mostly having to do with a time deadline). I understand these things can happen. Brian H who was working was very nice and understandably frustrated too because he was unable to access his computer. It all worked out ultimately, but was stressful. Thank you! Sincere Best and Appreciation! David CrumpDavid C.
This was better experience than I expected. Super organized and everything went smoothly and quickly.DANIEL J.
From reservation to pick-up to return, all was friendly, professional, and competent. Thank you.David G.