Great serviceJuan Y.
Customer Reviews for Northgate Self Storage
(U-Haul Neighborhood Dealer)
Seattle, WA 98125
(No After Hour Drop Location has secured gate)
Services at this Location:
- Monday9 am–5 pm
- Tue–Fri8:30 am–6:30 pm
- Sat–Sun9 am–5 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Marc S.
Customer did not leave a comment.Eduardo P.
Customer did not leave a comment.LEE B. | Overall Experience
Wheel monitoring system light onâ€¦ truck had very poor alignment. Frustrating that you take a truck and wonder if it is going to break down.Don S.
Customer did not leave a comment.Marylin H.
Customer did not leave a comment.Yutong Z.
Customer did not leave a comment.ALEAH R. | Overall Experience
Great helpful staff person, easy check in/out of the truck, clean and reliable rental equipment. The only thing I can think of that is less than great is how narrow the driveways are on the property with cars parked. I was nervous getting in and out of there with the truck. Overall two thumbs up though!Chelsea L.
Excellent service at this location. Will defDylan E.
Make sure that the mirrors on vehicle are clean. The vehicle I rented had both mirrors covered in stains so when just a little direct light hit em they rendered uselessMaksim S.
Help very good. But the vehicles was dirty and the tire warning light was on for some strange reason.Sadu S.
Customer did not leave a comment.Abraham E.
Customer did not leave a comment.Elaine F.
I wasn't given instructions on how to fill the van up with gas and couldn't find the gas tank so I was charged. I wish I was given those instructions beforehand so I didn't have to spend more money.Alyssa J.
Customer did not leave a comment.Aria U.
The staff was super helpful.Braulio R.
Customer did not leave a comment.ANGELI N.
Employee said they normally don't take one-way drop off's. But did accommodate me.pamela B.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Elijah W.
The Gentlemen when I returned the van today was excellent. However, my final cost was higher than I expected which I was not happy with, because when I spoke to your u-haul reps before renting they said the add'l cost would simply be 19.95 + .49 per add'l miles driven. I spoke to 2 of your 1-800 no reps who stated and informed this. However my final cost ended up being much higher(!). I honestly am not sure I ill rent again with Uhaul.Sadu S.
Customer did not leave a comment.MURRAY T.
Customer did not leave a comment.Pegah H.
Customer did not leave a comment.Jay L.
Customer did not leave a comment.Will F.
Customer did not leave a comment.Warren S.
Customer did not leave a comment.Spring T.
Customer did not leave a comment.Jose R.
The steering wheel got locked when I tried turning on the van once. I was able to google it and figure it out, but that was a bit of a scare.Emily C.
Customer did not leave a comment.Christina M.
Great service!Adithyaa V.
Customer did not leave a comment.Annie Laurie K.
Customer did not leave a comment.EMILY B.
The man working at counter, was kind, funny and very helpful. I did not secure the storage unit, when I arrived back, he was heading to lunch, almost in car. He came back and helped me cheerfully.Sandra R.
Experience was great, especially compared to other storage units I had used previously. Staff was above and beyond greatMichael S. | Overall Experience
Customer did not leave a comment.Mac B.
Customer did not leave a comment.Jillian M.
Brian did a great job clearly explaining every detail for a quick and easy transaction.Jill D.
Customer did not leave a comment.Joshua O.
Customer did not leave a comment.Lauren P.
The employee working was very helpful!Jillian K.
Customer did not leave a comment.Chenhui C.
The person that helped me get my keys and verified my information was very kind and helpfulChris J.
The man at the office was very helpful and friendlyCatherine V.
All good and friendly service.Collen C.
Customer did not leave a comment.Jacob B. | Overall Experience
Allow self check out and self check inJames W.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.James D.
Good service Thank youNelson A. | Overall Experience
The person on duty was friendly and efficient . Vehicle was clean and a smooth ride.Donna S.
Excellent office staffJon T.
Friendly service. My go-to place for rental vans.Gary F.
Customer did not leave a comment.Dustin C.
Customer did not leave a comment.Kibret N.
Someone had slept in the van the night before and left their paraphernalia and garbage in the back and front seats. Also the check in by phone also is very buggy and only created a headache.Joshua B.
Brian was courteous and helpful. It took a little longer than I had expected because of a gas leak; some one had siphoned gas and had spilled quite a bit. He explained the situation and I understood, he needed to do damage control first. He was efficient in minimizing the risk to people and property and got me on my way with in time to meet my movers.Joan L.
Eddie was great to work with. Attention to details!Judy T.
Customer did not leave a comment.Tung Sheng L.
Customer did not leave a comment.Benjamin W.
Service was great! Thanks for an easy moving experience.JESSICA C.
Service was great. Brian was really helpful. I will definitely rent from this location again.Santiago L.
Customer did not leave a comment.Nicholas K.
Customer did not leave a comment.Onnaedo N.
Customer did not leave a comment.Kelly T.
We needed a last-minute 2-day moving van and was lucky enough to stumble upon this location that had 1 available closeby! Eddie was very professional, efficient, and personable, wish every customer service experience was this positive!KEITH B.
After a very positive experience 2 days earlier we needed 1 more day and the repeat rental was just as positive as the initial one! Eddie was very professional, efficient, and personable, wish every customer service experience was this positive!KEITH B.
Customer did not leave a comment.Hing Wah K. | Overall Experience
Customer did not leave a comment.Danielle B.
Fast friendly service, 10/10 experienceDerek N.
Super helpful and knowledgeable staff! Very friendly and accommodating!! Much better than shoreline for sure!LISA H.
Customer did not leave a comment.Gary F.
the move was made because I can no longer go up or down stairs and needed to go to a facility with elevators.MIRIAM D. | Overall Experience
Customer did not leave a comment.Katrina O.
Customer did not leave a comment.Hemanth N.
Customer did not leave a comment.WILLIAM W.
Brian was an incredibly helpful and kind human who gave me a hand wherever he could and ran the place super smoothly. Would absolutely recommend this place because of him. Thank you Brian!Nathalie E. | Overall Experience
Customer service was excellentSteven B.
The man working at pick up was very unprofessional and, to be honest, made us very uncomfortable. He was pressing us to get the insurance coverage which I had initially declined and then ultimately decided to add as he refused to "tag" or write down the existing damage on the sheet. He also kept saying, "Well, if you get the coverage, then you don't have to worry about this." The suggestion being that, if I didn't get the coverage, he would find a problem even if we didn't cause any damage. He also didn't want to give me a final receipt for the rental. Since we were paying per mile, I wanted the odometer read and full charges disclosed. He kept telling me, "This isn't necessary. As long as you are within your agreed upon miles, you won't be charged any more than the amount held on your card." I argued that he could say the miles were anything if I didn't have a final total. I had to insist upon this multiple times before he grudgingly read the odometer and gave me the final bill. The whole thing was very shady and I wouldn't recommend this place to anyone. The manager guy seemed very nice and I didn't get weird vibes from him at all, but the other guy who actually completed the rental paperwork made me super paranoid and uncomfortable.Sherri S.
Brian was just exceptionally nice and helpful and friendly!Cynda K. | Overall Experience
Customer did not leave a comment.Melinda H.
I would recommend with caveats about the stairs and the vehicle key. (1) The manager of Northgate Self Storage was helpful and gracious; however, the key for the truck was tricky and needs to be replaced. The truck manufacturer or agent should be able to create a new properly fitting key. (2) The handle to release the brake worked but was bent. Moreover it was not apparent that was the brake release (a design fla, in my opinion). Manager was helpful about figuring it out. (3) The woman who took the reservation had a strong American Southern regional accent. My bad hearing meant that I could barely understand her. When I asked if someone else was available she said no. So we had to struggle through. It was challenging. She did her best to articulate her words and to repeat information until I got it. (3) The office at this location was not easily accessible to this arthritic person, being it is up a flight of stairs to the second floor. (But then the step up into the truck was so high I had to hang onto the steering wheel to pull myself up. I'm lucky my hip and knee could bend as much as required.)Beth B.
The place is a storage facility, and the office is upstairs. It's not much to look at but the fellow that works there is polite, direct, and efficient. They had the van I reserved at the designated time and I was in and out in under 10 minutes. I returned it within the time frame with the same gas and had no problems there. My online quote said 30-something dollars with protection, it ended up being 40-something when I got there, not sure if I missed something or if it didn't actually include the extra pricing in the online quote. There's not much signage so it can be a bit confusing to navigate your first time. Basically drive through the storage road and park at the end of the road before the exit. You'll usually spot your reserved vehicle there too. Even with the small price discrepancy I'd say 5/5.Mason F.
Brian was amazing! He was helpful, informative and organized. I felt confident about doing business with him!Rebecca R.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Connie C.
Customer did not leave a comment.Darin R. | Overall Experience
The paperwork had the wrong mileage. I took a photo of the odometer when I first got in the vehicle and took it to the office right away. The man listened to me but he did not change the paperwork. So I believe I got charged for too many miles. I am disappointed.Teresa H.
Customer did not leave a comment.Andrew N.
The employees here went out of their way to do as little as possible. That being said - I've had the same experience at the three different Uhaul locations that I've tried.Sarah J.
My truck was not onsite when I arrived. I made a simple request to have the attendant take my cell number and call me when my truck arrived but he refused to do so. Lucky for ME they returned the truck 15 minutes late. Otherwise I guess I would have sat in your parking lot for hours? Additionally I paid for 4 hours but was told I needed to have the truck back by 1 pm even though I didn't get it until 9:30 am . . . .so I paid for 30 minutes I didn't have a truck and there was no way to pro-rate my rental.Heather M.
Customer did not leave a comment.Stephen A.
Clean the vehicle interior and exterior proper to rental - location not ADA accessible - staff was nice and helpful, but clear had little control over process and outcomeMeghan T.
Missing backup camera mirror and also the fuel tank came a bit under 5/8 so I returned it that way but was charged a $21 (3gallon) fee. Ridiculous, hoping you guys can solve this asap.Meng-Hsuan W.
Customer did not leave a comment.Gregory H.
I asked for equipment to help me load and I received nothing but an empty truck. I had to buy my own equipment and use my own blanckets for movingBrandon S.
Customer did not leave a comment.Sean G.
Have an accurate representation of available inventory on the UHaul website. I actually made a reservation at a different location, only to then receive a phone call saying that the vehicle I had reserved wasn't actually available at the location I had chosen. The website should have reflected that.....Matthew W.
Very nice experience . The staff member at the counter was very helpful . He was simply superb. Great Service .MITESH D.
Customer did not leave a comment.Naomi R.
Great and agile support! Answered all my questionsJermaine W.
The man who helped us was very personable and helpful. Keep him!Michael M.
Customer did not leave a comment.Matthew A.
Eric was great! Helpful, informative and fun to chat withTehut G.
Gentleman checking me in was very thorough and professional.Eric U.
The website and mobile method of renting/checking in is not very reliable. I had issues with having to take a picture of my DL (front & back) and submit it four different times, once at home on my computer and three times when I went to pick the van up. The van I rented was a bit dirty inside the cargo area; it had not been swept or cleaned out.John F.
Customer did not leave a comment.Melissa L.
Customer did not leave a comment.Peter R.
Brian and crew are great. Friendly, helpful and available.Kenneth W. | Overall Experience
Customer did not leave a comment.Marnie C. | Overall Experience
compliments and praise for manager Brian who was very courteous and helpful.KENNETH M. | Overall Experience
Customer did not leave a comment.Chris K. | Overall Experience
My only note is that I was charged for the full month of October, when my unit was empty & clean before the end of the day on October 1st. I hope I am reimbursed the prorated amount for the sum of the days I did not use. Highly recommend in every other area!Mairin M. | Overall Experience
Older facilities but great staff.James F. | Overall Experience
Customer did not leave a comment.JONTHAN A. | Overall Experience
The storage facility met our needs. The staff were friendly and helpful and the rate was competitive. The floor and wall are wood and it is not deep cleaned, therefore if storing furniture, I would recommend wrapping or covering it to protect it. The large service elevator was very helpful for move in and move out and we appreciated the security and locked gate during off hours.Catherine R. | Overall Experience
Staff was helpful and courteous. The entire process was smooth and trouble free. Location was very convenient. Will definitely use again. Thank youIrene C. | Overall Experience
This is one of the best places renting a storage unit after a year! Private and clean . Only opens certain hours . The inside was a little weird. It was like a maze . Interesting.ELIZABETH M. | Overall Experience
.STEVEN M. | Overall Experience
The storage units did not look like the pics online. Smelled damp and musty. I didn`t feel comfortable storing my mattress and couch in there. I chose to store my belongings elswhere.Privacy R. | First Impressions
I visited the facility and the onsite employee seemed very friendly and helpful, however in the end I decided on a different storage site that was closer to home.Privacy R. | First Impressions
misunderstanding about the second month being free, but otherwise good service.Privacy R. | First Impressions