Door going into my building did not lock.
Eric N | Overall Experience
Customer Reviews for Northgate Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly manager. Van held more than I expected, too.
JAIMIE BA bare bones storage that does the job. Cheap, accessible and great staff. Never had an issue in the 3 years we used this facility.
Samantha P | Overall ExperienceThe vehicle was clean and in good repair. The staff was friendly and helpful.
TIMOTHY STruck was filthy inside and out. I used a leaf blower to clean it.
MARK GWas an agonizing effort to cancel service with my unit and had little contact from the staff and ended up paying multiple months past my initial move out.
Andrew S | Overall ExperienceVery easy to pick up and drop off. I liked that it was in the neighborhood and the service was very friendly. Would recommend.
STACIE FInsure that the personnel are locked in, know that the weakest link will break any company. I appreciated the 98125 location ! I encourage pay raise and bonus for employees who are knowledgeable, positive and polite.
BRADLEY BEasy process, kind and informative. Will go back and recommend.
JAMES MContinue to encourage online check-in. The guy in front of me renting a van took 3x the time to check-in…
JAMES WThis was the Very Best rental experience I have had, many cars and construction rentals. Brian was knowledgeable, professional and efficient. Shortly after having returned the truck, Brian called to say he found a tool in the cab and saved it for me. This was a bonus to a great interaction. Thank you, George
GEORGE OThe staff at the Northgate U Haul on Roosevelt in Seattle is top notch. Efficient in every way. I got my rental in record time and return was super fast. Thank you for great service! Please give them all bonuses for a job exceptionally well done!
LSLI BWe the facility during a project we had going on down in Seattle. It made things much more convenient for us to securely keep our tools down closer to the job. It was very easy to rent a unit and move out of a unit. We highly recommend this facility for storage needs
Patrick A | Overall ExperienceThe box in the truck I received smelled like piss. If I weren't using it to take a load to the local transfer station I would have rejected it rather than put my belongings in it.
NATHAN REverything was great, just like last time! Thank you for making it all so easy!
Evan CProcess was quick, vehicle was clean and ready upon arrival. Clerk confirmed the details of my rental and made sure I had what I needed
Michael SThe whole experience was smooth. The southern driveway (street access) is narrow, so I needed to maneuver a bit to get through, but it was achievable. I had an overall great experience!
HEIDI SRegarding question 2 above, equipment was well maintained, it hadn't been washed but I didn't need it to be sparkling clean. Unfortunately the document wouldn't let me accept it without providing a photo of the road dirt.
KEVIN HAC in the van didn't seem to work.
YANIV LPickup and dropoff was seamless. No comments for improvement, everything was great
Trevor ABrian is a great example of what a helpful/knowledgeable worker is. Quick and effective in his work. Thanks for the help
Zachary HBrian has been professional and kind to me as a UHaul customer.
Rene ENothing. The gentleman was fast, professional and helpful! He also communicated well with me so I could understand wverything
Irvine SPlease don't take "average" as bad. There are many UHaul locations in big cities, and Seattle is one of them. The location wasn't what made my decision. The vehicle was what I was looking for. The van was in good working order, but the bed of the van was pretty dirty and needed to be swept or vacuumed out. I found lots of screws and pieces of previously moved items in the van, which created some confusion for me when unloading my load of disassembled furniture from it. I do have to give very big kudos to the site manager (don't know his name) because he was super friendly, very clear about the rental process, very clear about directions for renters, and, when I returned the van I realized I'd left my own set of car keys back at my house, so he made no issue out of me asking to go back home to get my car keys with the rental van. His friendliness and kindness was very much appreciated!
susan rSomehow charged double the quoted price. The van was filthy, never using this location again.
Rhonda BFriendly staff!
Sakura NThe man who was working there that morning was very friendly and knowledgeable. However, the system went down while he was processing my check out and printing out the contract for me to sign, which caused a 30-minute delay in getting the moving van. I don't blame him for this, and I think he did well to try and fix it. I am disappointed that U-Haul's system went down on a Saturday morning.
Daniel POrder was changed multiple times and on the day of pick up was changed again… in addition, keep changing the duration and costs…. Not a pleasant experience.
Brad RQuick and easy check-in and check-out process. Friendly concierge.
Marc SThe man who helped me was extraordinarily helpful and friendly - he really went out of his way to make renting a truck a pleasant experience. I will tell my friends, and I will be back the next time I need a truck. ¡Gracias!
LEN BGenerally speaking everything was smooth. The check in process was easy. Feedback: I reserved a unit online and didn't realize I was required to be onsite exactly at the time - the website did not make that a clear requirement nor did the confirmation email. I arrived at 10am vs. 9am and I was guilted repeatedly by the person who checked me in. He made it clear when his boss called during the check in process that the he was dealing with a customer who arrived late. It just seemed unnecessary. I was also disappointed that for my 24 hour rental, the clock started ticking an hour before I actually picked up the vehicle (again this was not made clear on the website). I had rearrange meetings the following day so I could be there right at 9am vs.10am to drop the vehicle off and then it turns out I was dropping keys in a box and I don't think the timing really mattered. I've rented lots of vehicles in my life and this was an unusual experience.
Sheri MVan had a weird odor/smell. Everything else was easy and good
Louis TThank you Brian for the excellent service you provided.
Nelson GBrian was great!
Andrew LWhat an amazing service you have! I was truly impressed by the professionalism of the team, the immaculate condition of the van, and speed of checking-in / checking-out and getting my receipt. Other businesses should learn from UHaul! Your process is completely straightforward and hassle free! Big thanks as well to Bryan & team for your friendliness and making things so easy. I am a very happy customer. ¡Gracias!
PAUL DDidn’t get the name of the employee but he was great!
Linh NExcellent customer service!!
Sabrina CThe general manager there was really friendly, knowledgeable, and fast, which made my 2hr van rental very easy and quick! These aren't the newest vehicles and this isn't a big, full-service facility, but definitely friendlier and more efficient than the big U-Haul places I've been to. For a quick van rental, I won't hesitate to use them again.
Patricia RThe office guy is very helpful and efficient. The cargo van could get more cleaning and there are two tires with low tire pressure warning light turned on. I only drove 10 miles, so it is not a serious problem for me. It would be problematic for other renters if they need to drive long distance.
Waiming AEach vehicle I have rented from this location has issues with tire psi & alignment…. Don't feel I should have to worry while using the vehicle….
Don SGreat service
Juan YWheel monitoring system light on… truck had very poor alignment. Frustrating that you take a truck and wonder if it is going to break down.
Don SGreat helpful staff person, easy check in/out of the truck, clean and reliable rental equipment. The only thing I can think of that is less than great is how narrow the driveways are on the property with cars parked. I was nervous getting in and out of there with the truck. Overall two thumbs up though!
Chelsea LExcellent service at this location. Will def
Dylan EMake sure that the mirrors on vehicle are clean. The vehicle I rented had both mirrors covered in stains so when just a little direct light hit em they rendered useless
Maksim SHelp very good. But the vehicles was dirty and the tire warning light was on for some strange reason.
Sadu SI wasn't given instructions on how to fill the van up with gas and couldn't find the gas tank so I was charged. I wish I was given those instructions beforehand so I didn't have to spend more money.
Alyssa JThe staff was super helpful.
Braulio REmployee said they normally don't take one-way drop off's. But did accommodate me.
pamela bThe Gentlemen when I returned the van today was excellent. However, my final cost was higher than I expected which I was not happy with, because when I spoke to your u-haul reps before renting they said the add'l cost would simply be 19.95 + .49 per add'l miles driven. I spoke to 2 of your 1-800 no reps who stated and informed this. However my final cost ended up being much higher(!). I honestly am not sure I ill rent again with Uhaul.
Sadu SThe steering wheel got locked when I tried turning on the van once. I was able to google it and figure it out, but that was a bit of a scare.
Emily CGreat service!
Adithyaa VThe man working at counter, was kind, funny and very helpful. I did not secure the storage unit, when I arrived back, he was heading to lunch, almost in car. He came back and helped me cheerfully.
Sandra RExperience was great, especially compared to other storage units I had used previously. Staff was above and beyond great
Michael S | Overall ExperienceGood service Thank you
Nelson A | Overall Experiencethe move was made because I can no longer go up or down stairs and needed to go to a facility with elevators.
MIRIAM D | Overall ExperienceBrian was an incredibly helpful and kind human who gave me a hand wherever he could and ran the place super smoothly. Would absolutely recommend this place because of him. Thank you Brian!
Nathalie E | Overall ExperienceBrian was just exceptionally nice and helpful and friendly!
Cynda K | Overall ExperienceBrian and crew are great. Friendly, helpful and available.
Kenneth W | Overall Experiencecompliments and praise for manager Brian who was very courteous and helpful.
KENNETH M | Overall ExperienceMy only note is that I was charged for the full month of October, when my unit was empty & clean before the end of the day on October 1st. I hope I am reimbursed the prorated amount for the sum of the days I did not use. Highly recommend in every other area!
Mairin M | Overall ExperienceOlder facilities but great staff.
James F | Overall ExperienceThe storage facility met our needs. The staff were friendly and helpful and the rate was competitive. The floor and wall are wood and it is not deep cleaned, therefore if storing furniture, I would recommend wrapping or covering it to protect it. The large service elevator was very helpful for move in and move out and we appreciated the security and locked gate during off hours.
Catherine R | Overall ExperienceStaff was helpful and courteous. The entire process was smooth and trouble free. Location was very convenient. Will definitely use again. Gracias
Irene C | Overall ExperienceThis is one of the best places renting a storage unit after a year! Private and clean . Only opens certain hours . The inside was a little weird. It was like a maze . Interesting.
ELIZABETH M | Overall Experience.
STEVEN M | Overall ExperienceThe storage units did not look like the pics online. Smelled damp and musty. I didn`t feel comfortable storing my mattress and couch in there. I chose to store my belongings elswhere.
Privacy R | First ImpressionsI visited the facility and the onsite employee seemed very friendly and helpful, however in the end I decided on a different storage site that was closer to home.
Privacy R | First Impressionsmisunderstanding about the second month being free, but otherwise good service.
Privacy R | First Impressions