The man who helped us was very personable and helpful. Keep him!Michael M.
Customer Reviews for Northgate Self Storage
(Distribuidor de U-Haul del vecindario)
Seattle, WA 98125
(A few blocks E of Northage Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 5 p. m.
- Mar. - vie.: 8:30 a. m. - 6:30 p. m.
- Sáb.- dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew A.
Eric was great! Helpful, informative and fun to chat withTehut G.
Gentleman checking me in was very thorough and professional.Eric U.
The website and mobile method of renting/checking in is not very reliable. I had issues with having to take a picture of my DL (front & back) and submit it four different times, once at home on my computer and three times when I went to pick the van up. The van I rented was a bit dirty inside the cargo area; it had not been swept or cleaned out.John F.
El cliente no dejó un comentario.Melissa L.
El cliente no dejó un comentario.Peter R.
I have rented from UHaul many times in the past with no issues. My last reservation, however, had some problems. I made the initial reservation online for a location that does not have after hours/weekend pickup available -- which was not made known to me at that time. I received a call from a UHaul agent the day before the scheduled rental and was told that it would need to be moved to another location and rescheduled for an hour later than my initial reservation. I can provide the text message confirmation showing the new location and new time of 1:30 pm. However, when I showed up at 1:00 pm to begin the check-in process, the attendant told me I had been scheduled to pick up at 12:00 pm. This created a severe time crunch for me, but I was able to complete my move on time and have the van back before its next reservation was due. In the end, everything worked out, but only barely. As I said, the shortened rental time that was then made available to me was very difficult to accommodate. There was a breakdown somewhere in your system between the agent calling me to reschedule and the correct information then being relayed to your UHaul system at the new pick up location.Jacob W.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Ron O.
El cliente no dejó un comentario.James B.
I was told that the gas tank was full and I needed to return it at full. I drove 12 miles and had to put 3.2 gallons of gas in it, which means it definitely was not full when I picked it up. I ended up spending $15 on gas for 12 miles of driving. When I returned it, they said they only expect the "minimum" of gas to be refilled, not the "maximum", but how does that make any sense and that is an unattainable request. I'd like a refund of $10.Jennifer N.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Justin P.
El cliente no dejó un comentario.ROGER H.
El cliente no dejó un comentario.Timothy K.
Uhaul rep was friendly, efficient-very efficient, knowledgeable!Elizabeth L.
El cliente no dejó un comentario.Leif H.
Brian and crew are great. Friendly, helpful and available.Kenneth W. | Overall Experience
El cliente no dejó un comentario.Zachary M.
El cliente no dejó un comentario.Marian O.
El cliente no dejó un comentario.Marnie C. | Overall Experience
El cliente no dejó un comentario.Susan B.
El cliente no dejó un comentario.Matt W.
The counter is not there for keys. Wait for 40minDi J.
El cliente no dejó un comentario.CAMERON G.
Friendly, easy service, calm and quiet location, easy to enter/exit, gas readily available just across the streetJeff P.
Brian provided the best customer service. He was friendly, helpful, professional and went above and beyond to ensure my rental ran smoothly, even when I showed up over an hour late.JOHN Z.
El cliente no dejó un comentario.ALVARO L.
Brian at the front desk was polite and professional it's couldn't of gone more smoothlyBryan E.
Staff was really friendly and helpfulFLOR P.
Great serviceGARRETT D.
This was the easiest truck rental I've experienced. The on site staff of the storage unit was available, helpful and knowledgeable. I was very happy with this site and my experience!Jennifer D.
I had left a message the week before I was looking to move and never received a call back. I had called again the following week on a tuesday and the voicemail box was full. I called 800uhaul and was able to make arrangements through them. The gentleman that was there the day I had movers and changed to another unit was very helpful and appreciated his help.Linda C.
El cliente no dejó un comentario.ANTHONY S.
compliments and praise for manager Brian who was very courteous and helpful.KENNETH M. | Overall Experience
El cliente no dejó un comentario.SUZANNE K.
El cliente no dejó un comentario.Chris K. | Overall Experience
El cliente no dejó un comentario.RICHARD HARGREAV D.
Proprietor was friendly and helpfulRobert S.
The UHaul vehicle was filthy, and interior was covered with dog hair. The check engine oil light was on , and caused alarm. I want a full refund.LISA H.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Carlos H.
Rental easily scheduled; van was just perfect; staff person was helpful and friendly. BRAVO!Lori F.
My only note is that I was charged for the full month of October, when my unit was empty & clean before the end of the day on October 1st. I hope I am reimbursed the prorated amount for the sum of the days I did not use. Highly recommend in every other area!Mairin M. | Overall Experience
Michael was very thorough in helping me move my van reservation from the Aurora location to the Roosevelt location. He accommodated me and provided fantastic service.STEVEN C.
Wonderful front desk person. Very helpful and knowledgeable.Carlos M.
El cliente no dejó un comentario.Stan R.
My reservation was changed to this location and a later time without notification which caused me to almost miss my reserved elevator time and forced me to drive and pay for extra miles to receive and return my truck. The staff at this loication was very helpful, but when I contacted online to ask for partial reimbursement for my order since there was no contact made to confirm reservation changes as stated in my order I was told this was impossible due to the "system". I am very dissapointed with this U-haul experience and will be seeking other moving services in the future who will notify me of reservation changes in a timely manner if they are necessary.John S.
El cliente no dejó un comentario.Hsin-Yu L.
El cliente no dejó un comentario.Caelen A.
El cliente no dejó un comentario.ROGER H.
Had a great experience at this location.BRIAN RUSSELL B.
The only thing that would be helpful would be to be able to reach the rental facility manager by cell phone, because I tried to call to let him know we would be a few minutes late.WINI H.
Great staff.KHALIL S.
My emails, and attempting to find my reservation using the APP were infuriating. Fortunately, the guy at northgate storage was super efficient. The human beings at U-Haul are the ONLY thing that make the process bearable.WEBSTER CURTIS C.
Everything went perfectly. Truck clean, ran well, service fast, friendly and knowledgeable.Steven K.
El cliente no dejó un comentario.David S.
Everything was so easy and smooth. The manager made it so the moving was easier than ever. They treat you like a human with blood, bone and emotions and I didn't have to negotiate or anything. Very trusting business.NAOMI I.
I got unlucky and we found a small scratch on the uhaul when I returned it. Yes I signed the form agreeing the rental appear fine to me but there was not a good chance to view the rental thuroughly due to how the rentals were parked. It blocks off one side of the vehicle preventing clear access to inspect it. It happens to be on the same side that i got the scratch in. The agent did not inspect the car with me between usually it should be both parties inspecting the rental together. I took pictures but due to the inaccessible parking method used at this site....i did not get good pictures to convince the agent it was not my fault. I am still not really convinced that scratch showed up while I rented the vessel. Did not enjoy the experience at all. Yes i have partially biased because no one likes that experience but I am too looking at it from an objective point of view as well.SANG H.
El cliente no dejó un comentario.Evan B.
El cliente no dejó un comentario.APARAJITHAN V.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Christi P.
El cliente no dejó un comentario.CHRISTOPHER F.
My truck had a problem requiring customer service, as the UHaul employee was away from the desk. 1/800-GOUHAUL was a horrible experience. 8 minute wait to have my customer service call, which then passed me to a 48 minute wait to have my road service call answered. I'll recommend UHaul to anyone who yearns for an experience of abandonment.Dan M.
El cliente no dejó un comentario.MARY G.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.Joshua P.
I can't think of anything! The young man that helped me was very good at his job!JAMES W.
El cliente no dejó un comentario.ELIZABETH E M Z.
The office was a little confusing to find. I would just let people know to go upstairs and the office is there.Sarah L.
Older facilities but great staff.James F. | Overall Experience
Attendant working the office was extremely helpful!John B.
El cliente no dejó un comentario.Mary T.
This location was great and friendly. I was really upset the initial location didn't have my â€œguaranteedâ€ truck when I arrived and the whole day was delayed, messed up everything and having to go somewhere else and not getting what I expected. That said I was happy I got a refund for the inconvenienceCHRISTOPHER W.
Great service. Clean ready and waiting.Lance H.
I did not realize and should have been told the drive train was in low gearing mode. I noticed an idiot light showing a trailer, but didn't have a trailer attached. I should have been told the vehicle always switches to towing/low gear mode when started, and a button must be pushed to drive in regular gearing. My trip was short so it didn't affect me much, but for a long trip it would cost the renter a lot. Pushing the button should have been pointed out, no one has it on their regular car. Why wasn't it mentioned?Randi G.
Thanks for making it easy and smoothJEREMY W.
The truck I rented had trouble with the ignition wheel lock. When I pointed this out to the guy in the office, he did indicate he was aware of the problem. It would have been nice to have been informed of this before hand. I was nearly late returning the vehicle.VANESSA A.
El cliente no dejó un comentario.KEVIN O.
Super easy to pick up and return the truck and the employee here was friendly and prompt.Hannah F.
Brian was so knowledgeable, helpful, and kind. This location was fabulous! We were delayed about 45 mins due to the U-Haul servers going down, but Brian did everything in his power to make the experience as smooth as possible. I would definitely rent from this location again.Ellen H.
El cliente no dejó un comentario.Hunter G.
El cliente no dejó un comentario.Marco G.
The van was a bit dirty inside - spill drinks, etc. Needed a serious wipe down inside. A key drop box would be great!Kelly S.
El cliente no dejó un comentario.John S.
My appointment/pickup time was 1:00pm. I showed up at 1:00pm and no one was there. There was a sign on the office window that said they would be back at 2:00pm, and there was no other way for me to check in and get the truck's keys. I called Uhaul's main line and was put on hold. I found a person/number listed on the front desk and he answered and got in contact with another area manager who tried calling around, but I ended up waiting for 45 minutes for the office guy to come back from his break. When he returned, he said he wasn't aware of my appointment.. except the truck was out front ready/waiting for me. Not good customer service.Erica S.
Gentleman was super helpful and made it easy!Dustin A.
El cliente no dejó un comentario.John P.
'Michael' and 'Brian' at the 10805 Roosevelt Way NE, Seattle, WA., 98125 U-Haul/Storage location were w/me all the way from taking my request over the phone to driving away and returning the vehicle. Fast, efficient, and friendly. Great place!Sean C.
El cliente no dejó un comentario.Melissa L.
El cliente no dejó un comentario.Christopher K.
El cliente no dejó un comentario.JONTHAN A. | Overall Experience
A little snall and narrow space for car parkingNahom S.
El cliente no dejó un comentario.Youcef I.
I took a fall on the ice when I was in Seattle and it took some time for me to return the van. The customer service person was very kind and accomodating. I'm so thankful!Deborah A.
El cliente no dejó un comentario.Arthur S.
Michael was great, van was perfect. We got the job done at a very low cost.Kathryn S.
El cliente no dejó un comentario.Samantha S.
El cliente no dejó un comentario.sandy P.
El cliente no dejó un comentario.Sally B.
El cliente no dejó un comentario.CASSANDRA S.
Horrible Service, we scheduled a Uhaul for 4 hours, starting at 3:30, and no one told us and nothing was indicated that the location closed at 5, and since he didn't have someone to â€œwork the night shiftâ€, we were responsible for parking our car somewhere else and in charge of finding a place to park the Uhaul overnight (not an easy feat in a city). The vehicle felt very off kilter, didn't drive well at all, and took about 10 minutes every time to start. We will never be using this location again, and have already told a couple of our friends who are moving not to use. Worst experience with Uhaul ever, and it makes me question ever using Uhaul again.Lukas P.
The cleaning solution used in the cabin smells really strongly - I can imagine it would drive some people crazy, e.g. cause headaches for people with sensitivities. Hopefully it's just a temporary COVID thing!Marc C.
El cliente no dejó un comentario.Joseph H.
The storage facility met our needs. The staff were friendly and helpful and the rate was competitive. The floor and wall are wood and it is not deep cleaned, therefore if storing furniture, I would recommend wrapping or covering it to protect it. The large service elevator was very helpful for move in and move out and we appreciated the security and locked gate during off hours.Catherine R. | Overall Experience
Actually have the 24/7 pickup available at the location. Have a clean truck. It still blankets from the previous rentalJames S.
Staff was helpful and courteous. The entire process was smooth and trouble free. Location was very convenient. Will definitely use again. GraciasIrene C. | Overall Experience
This is one of the best places renting a storage unit after a year! Private and clean . Only opens certain hours . The inside was a little weird. It was like a maze . Interesting.ELIZABETH M. | Overall Experience
.STEVEN M. | Overall Experience
The storage units did not look like the pics online. Smelled damp and musty. I didn`t feel comfortable storing my mattress and couch in there. I chose to store my belongings elswhere.Privacy R. | First Impressions
I visited the facility and the onsite employee seemed very friendly and helpful, however in the end I decided on a different storage site that was closer to home.Privacy R. | First Impressions
misunderstanding about the second month being free, but otherwise good service.Privacy R. | First Impressions