Worst experience of moving in my life! I was PROMISED, TWICE that a hand truck would be on the truck. It was NOT. The manager told me I had three options 1. Use his hand truck and return it when I was done. I moved 600 miles round trip. I was not going to drive that distance to return his hand truck or 2. Go hand truck shopping in a huge moving truck in a strange town with movers arriving at my house in less than an hour or 3. Buy his hand truck. This is called "Bait and Switch" which is illegal! Someone promises you something and then, at the last minute, charges you more money. I am considering legal action against U-Haul and The Rental Place with the Sonoma County District Attorney. You can not treat your customers this way. And, when I called U-Haul about it they said I would not be charged for the hand truck BUT I WAS! U-Haul should be ashamed.
Mike H
The Rental Place
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Santa Rosa, CA 95401
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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Friendly service, clean vehicle (8' truck), easy pickup and drop-off. I would rent from here again.
GABRIEL SFriendly and efficient staff! Very helpful and I'll be using them again!
JASON MEasy Peasy! Thank you Uhaul!
CHRISTINA MClean truck
Tyler K