There was no one there, I was instructed to leave the key in a lockbox, but the lockbox was missing. Called the help line for assistance, and they finally said to just leave the truck and return the next day to hand over the key. I lost a good hour of my day searching for the lock box and on hold with support. Now I have to drive back there today. Very aggravated.
KEVIN B
The Rental Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Rosa, CA 95401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Odometer on the van i rented was rigged. I drove 27 miles max and was charged for 55 miles. Check your distances and see how they charge you.
sonja vVery friendly staff
Dustin DThey are really helpful.
Anthony JYour electronic check in process is awful. It takes much longer and requires more steps than in person check in. Honestly it was a waste of time. I was charged for gas despite returning the vehicle with more gas than I received it with. I have emailed twice now to have this issue addressed, and have so far not received any feedback. My complaints are 100% not with the location, the folks working that location were incredibly nice and helpful. My complaints are with Uhaul the company, your check in process (electronic, not in person, again the staff at this location were great) and being charged for gas despite returning the vehicle with more fuel than I received it with.
Sean D