Customer Reviews for The Rental Place
(Distribuidor de U-Haul del vecindario)

177 comentarios

458 W College Av   Santa Rosa, CA 95401

(707) 584-7723

Horarios de la ubicación

  • Lun. - dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 584-7723

458 W College Av
Santa Rosa, CA 95401

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 7 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone I spoke with whether in person or over the phone were very nice and helpful.

Mel S. 
Clasificación:
5.0

Keep up the good work

JORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
5.0

The Hispanic gentleman who checked me out was phenomenal! Best customer service ever! Give the man a raise!

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirsten A. 
Clasificación:
5.0

Super customer service. Quick and painless. And great pricing.

Roger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

Perhaps at peak time two counter personnel to reduce waiting

STEVEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLIE N. 
Clasificación:
5.0

Perfect.

Debbie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN P. 
Clasificación:
2.0

I called the day before my reservation to confirm that I would be picking up the truck at that location. That wasn't clear, initially. I told them that I would be picking up the truck after noon. She said she would change the reservation. That didn't happen. They cancelled my reservation. Luckily, they had only rented it for a local move, and it was returned at 3:00 pm. When I asked why they didn't call before they cancelled, the answer was, literally, "pfft". Not even a word of answer, just a noise, as if that were a stupid idea.

CLARENCE D. 
Clasificación:
5.0

Excellent and friendly service.

KIMBERLEY S. 
Clasificación:
2.0

Rented a large van through the U-Haul app. I booked through the app as it claimed there was 24/7 accessibility at The Rental Place. Not the case! The Rental Place closes their gates after 5 PM. I had originally scheduled my pick up at 5 PM and drop off at 10 PM. Glad I got there early to speak with someone! Had to rush to get the truck out and park my car down a random street so they wouldn't lock it in overnight. When I mentioned it to the woman at the front that they should update their hours with U-Haul so people aren't misled through the U-Haul app, she said there was nothing she could do - with a bit of an attitude. I wasn't sure she'd keep the gates unlocked for me while I parked my car somewhere. Fortunately she did (giving an extra star for not being rude in that regard). Had to figure out a place to park it over night then returned asap the next morning to bring it back in. The poor rating is primarily for the woman's attitude and unwillingness to even pretend to care or try to get this resolved. They should get a lockbox for the key for those who book after hours pick up and drop off. The app even had me go in to get the key from the front desk (something I didn't know until I was there in process of picking up) - totally defeats the purpose and again, I would have been more screwed if I didn't get there a little early. The app didn't give me any warning about this and the Rental Place could do more to get this solved. Rushed to get it back at 7 AM the next day so I could get to work on time a half hour away. They need to care about the details!

Caitlin B. 
Clasificación:
1.0

Guaranteed rate was not honored and I feel ripped off. Tire pressure was low (warning lights were on). Oil change warning was on. Van was not cleaned or sanitized. used masks were in the Van in addition to the general filth.

RODNEY G. 
Clasificación:
4.0

Very friendly staff. Very easy check in and out. Good location. Recommended.

Lincoln M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie S. 
Clasificación:
5.0

The associate was helpful

JESSE D. 
Clasificación:
3.0

Disgusting our rental truck had a used condom wrapper in it. Will never rent from uhual again!

Brittney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
5.0

The customer service was awesome. They were very nice

TAMMY D. 
Clasificación:
2.0

The staff is having customers sign for hidden fees that aren't written down without explaining them. The charge for the SafeMove insurance is nowhere on the paperwork, and I was told by the staff to go to the truck and make sure there was no damage. That was all that was told to me. When I questioned this, I was told that I “signed for it” I checked this paperwork I signed and there was no price anywhere and I was not told there would be a cost. I feel this is not good customer service and these hidden fees took my review from a 5 star to a 2 star.

ANGELA H. 
Clasificación:
1.0

In the middle of this Covid pandemic you need to tell your employees they need to wipe down the inside of each truck when current rental drops off. Truck was late from being return by customer and waited for the drop off and no one clean it. Disappointing!! I asked for wipes and person did not have any at the front desk.

BOBBY S. 
Clasificación:
5.0

sorry but the van was quite dirty

LINDA M. 
Clasificación:
5.0

Nice guys, easy process, truck ran well and easy to drive. next time show newbies, like myself, the locking mechanism for the cargo door.

JESSICA M. 
Clasificación:
5.0

Dropping off was no problem. The problem was with the web/App process. A waste of time if the truck isn't ready with all the things inside it, which it wasn't.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

Superb customer service

KARALAINI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY H. 
Clasificación:
5.0

The Gentlemen that rented me the pick up truck was super kind and cheerful made it really quick and easy. Very informative about other products say they offered as well

Tiffany K. 
Clasificación:
3.0

El cliente no dejó un comentario.

tina M. 
Clasificación:
5.0

Everything was ready to go when I got there. Pretty much just told them who I was and got the keys and was on the road!

Kevin G. 
Clasificación:
5.0

Convenient, easy, friendly and fast

ASHLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC RICHARD S. 
Clasificación:
5.0

My experience with renting thus truck was smooth and easy. The Rental Place was professional, courteous and I will be sure to use them again.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold J. 
Clasificación:
5.0

The Staff, equipment and facilities were great! Good service, easy access, and great central location.

Patrick F. 
Clasificación:
5.0

We were told we might have to drive as far as 200 miles to pick up the truck. We didn't have to but our quote was just over $1400 plus taxes and at pickup they charged us $1800 plus taxes, that's extremely unethical and I will put that in my on line reviews if it's not corrected. How do I reach a company Manager than can help with this situation.

STEVEN T. 
Clasificación:
5.0

The West College Location rocks. Fast service, truck ready. Great deal.

JOSEPH S. 
Clasificación:
5.0

The location was great. However I had issues wither website. Originally I had signed up for two days starting on the 1st at 7:30 pm and I got confirmation on the web. Was told someone else would call to confirm and no one did. The night before the time was change to the 2nd at 8:00 am. Without explanation. We had made arrangements for the movers at 7:00 pm on the first because no one call us and we got the ok on the web page. That was pretty inconvenient.

Marcia G. 
Clasificación:
5.0

I had a little difficulty getting out ot the back parking lot. It feeds into a car wash? An arrow or something to show the way. Be aware that I'm not that bright and it may have been my fault. Fidel was awesome. I highly recommend this store.

RAYMOND P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACK G. 
Clasificación:
5.0

The van was dirty inside otherwise it was just fine and in good operating condition. The staff are friendly and helpful. It's an easy location to drive to. Gracias.

Lily B. 
Clasificación:
3.0

I was disappointed I wasn't able to receive what I had reserved. I originally reserved a van and was given a truck instead. This increased the trips I had to make. Other than that, the site manager was solid.

Miguel A. 
Clasificación:
5.0

Friendly, nice folks.

Leslie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda L. 
Clasificación:
2.0

The person who helped me argued with me about the gas level and kept trying to add the insurance when I clearly stated I did not want it.

Kelly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard Z. 
Clasificación:
5.0

Friendly staff; no delays.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marian M. 
Clasificación:
5.0

Amazing and friendly customer service!! I used this location on College twice in the last 3 months and it was a great experience both times. Thank you!!

Monica V. 
Clasificación:
3.0

Fast and easy.

Jessica T. 
Clasificación:
5.0

Great customer service!

Leticia L. 
Clasificación:
1.0

If you cannot provide the reserved rental for the amount of time a customer reserves in, you should help them find what they need at another location. Basic customer service.

Elizabeth D. 
Clasificación:
4.0

Staff was very good-vehicle was dirty!

CHRISTOPHER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

abel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
2.0

Pick-up Drop-off location changed from where I have picked up many times costing me 14 more miles to pay for. Cab smelled heavily of smoke. Otherwise OK.

CHRISTOPHER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin W. 
Clasificación:
5.0

Very good, friendly customer service. I've rented from The Rental Place before (when it was in a different location) and will do so again if I need anything. It's unfortunate the vans don't get better gas mileage but that has nothing to do with the customer service, which was great.

judITH B. 
Clasificación:
4.0

I will make it a point to check the pickup point. I ended up at a U-Haul service center when I should've been at The Rental Place. I did the reservation online which was very convenient.

Stan S. 
Clasificación:
4.0

The left front tire was alwasy loosing air, drivers door was sprong and you had air comeing all the time you were driving. Gas milage was poor truck needs a tune up.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Awesome customer service!

QIANA B. 
Clasificación:
5.0

self pickup using the app was A daunting Number of steps. Excellent customer service at the counter

Kevin D. 
Clasificación:
5.0

The gentleman at the front desk was exceptionally friendly. he worked diligently and ensured I, as a customer, was the priority. I have had horrible experiences at other locations in the past. By far this was the best.

ARTURO P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARC CESAR M. 
Clasificación:
2.0

There was no one there and no drop box for the keys. We have to drive back when it's open to return the keys. Pain and not easy process at all with UHaul. Why is your company so difficult to work with?

William K. 
Clasificación:
5.0

Clean windshields before renting vehicle

Robyn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRISTINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ratu V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

Really pleasant and very helpful; will definitely recommend this place.

Mark W. 
Clasificación:
3.0

The gentleman who handled the U-Haul rental was just great! One of the best in all the years I have been a U-haul customer. I wish to thank him. Kent

KENTON LAVELLE G. 
Clasificación:
5.0

Fantastic customer service. Very friendly, very flexible.nwoild come back again no question.

Matthew M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
3.0

They didn't have the furniture blankets I had ordered in stock. Otherwise was okay.

STEVE D. 
Clasificación:
1.0

Workers was rude on phone ?? and took me 4 hours talking on phone and going back and forth between location and when I ask no supervisor available worst experience I had

Dwayne S. 
Clasificación:
5.0

This facility made it so easy and efficient to rent. I wish every business ran this smoothly and competently!!

Duane J. 
Clasificación:
2.0

The whole experience of the "contactless" process where everything is completed on the mobile phone was very poor. Drop off was fairly simple but pick up was a nightmare.

Jerilyn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse T. 
Clasificación:
3.0

The truck I used had a issue with a brake alarm buzzer sounding off while driving. Very annoying. When I called the office they said nothing was wrong mechanically. Who knows?

John B. 
Clasificación:
4.0

Staff did everything well and were professional in the support of my local move in Santa Rosa.

John H. 
Clasificación:
3.0

Purely would recommend because of location convenience

Kristen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

jack A. 
No se han enviado comentarios para esta ubicación.

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