This review is regarding drop off. I drove a U-Haul for my parents from Seattle to San Jose. We unloaded the truck, swept out the box, I threw out some garbage behind the seats from a previous driver, and we filled the gas to past where we were required to as indicated by the contract. I went to drop off the truck, the guy at the counter was dealing with a market customer and he just acted all friendly and waved us out, saying we were good to go. I should have known better and just made him check everything over and sign off, but we were tired from all of the driving so we just went with it. They docked us another $200 for having not left enough fuel in the tank. This is a blatant cash grab, we left more than we were required to (a half tank). Even if we left it empty, it was costing us less than $200 to fill the entire tank at each fill up. Evidently, this is one of those U-Haul places that will be dishonest and steal from you if given the opportunity, so just make sure you make them sign off before you leave the equipment with them.
KEITH B
Starbrite Market
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in San Jose, CA 95125
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The entire process took forever. Lady in the store couldn't open the box to get the keys out. Had to call her husband, still couldn't figure it out. Finally my husband did it for her.
Robert MKen was amazing at Starbrite U-Haul. Fast, friendly and very courteous. I would highly recommend using this location..
Derek CCustomer Service Representative at this location was very rude. This is the second or third time I’ve been here and every time he’s had an attitude. As well tried charging me separately the next day, if I were you I would go the extra couple miles to another location.
DAVID WThe worst person was there- misbehaved me. He was rude.
JOSE B