Be careful when they charge you, they charge you extra, I don’t recommend it.
edgar r
Customer Reviews for Starbrite Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was issued something that I did not ask for.
Vanessa NIt's good for the naiberhood I need a super center but your website sent me here
JASON CThey did not have a furniture dolly. I was charged for this anyway and I can't get the charge reversed. It's just $12 - but it's frustrating
Alastair RFriendly personnel.
Yolanda Vonline process of check-in and checkout worked out beautifully.
Aniruddha Si used the 10’ truck for 4 hours and was charged $172. how is that fair or right ?
Jonathan LNo restrooms, no help with trucks.
Christopher VImprove the app. I couldn't get the location to finish loading until after I droppedoff the keys abs left the place(my uber was there after trying for more than 10 minutes so) so I had to take photos of the uber I was in just to finish the return process
Nicholas EGreat customer service!
Scott SThere was nobody representing U-Haul when I dropped off the truck. The person at the counter knew nothing about U-Haul services and he refused even to inspect the condition of the vehicle. Also,, I was charged for an extra day (after my complaint that charge was removed. Another thing, I was charged for returning the vihicle with less gas in the tank than when I had when picking the truck. Through U-Haul website at pick-up time I informed that the level in the fuel was lower and I uploaded the picture to U-Haul website. PLEASE REMOVE THE UNFAIR FUEL SURCHARGE FROM ORDER #:84215641; I DROPPED THE CAR WITH EXACTLY SAME TANK LEVEL.
Sergiy PIt took at least 20 minutes to get the truck, apparently the people that handle it aren't even there so the person behind the counter at the convenience store has to call them and then get a call back, it's kind of a mess. The truck reeked of cigarettes and is seems like it's from the 90s.
Blake JInteresting fact. The phone number shown for this location is NOT to a business but an unknown person who exclaimed "This is a personal and private number. The gentleman handling the Uhaul business at this location seems well liked by regular customer who come in for corner store items. However, it might serve him well to invest in an actual U-Haul point of sale system instead of doing it all on his personal cell. As a businessman, perhaps this is best suited. Yet it appeared cumbersome.
MICHAEL AThere was ashes in the cab area and in the ash tray. To get anyone on the phone took 2 hours to pick up the truck was confusing. I would not recommend
Christan MThe person at this location was trying hard to overcharge me lucky me I use U-Haul a lot and I know how much was the real price.
Jose MThis was a great spot. The personnel were so helpful and so nice!
Wendy BBetter signage and lighting. It would be intimidating to drop vehicle alone, especially in the evening. Also did not like to be haggled over re-fueling because of subjective gas line reading.
Anna DLocation was kinda sketchy, owner used his cell phone to input info, needs a computer instead, logging in took awhile on cell phone. The inside of cab was dirty, the back did remain clean…
Er GPeople were friendly. Parking lot is very small. Less than 7-8 spots
Keenan Gmy pickup location was changed at the last minute, which was not a problem, but there was an issue where I was unable to complete my check-in/ID upload online due to the changed location. When I arrived to the pickup location, it was not clear where I was supposed to be checking in to pick up my truck. The person at the counter at Starbrite was extremely unhelpful, he told me to call U- haul (the phone number U-haul sent me as contact info in my confirmation text was not correct, it was someone's personal cell #). when I finally got ahold of someone w/ U-haul, they told me the person at Starbrite was supposed to be checking me in. After 30 mins on the phone w/ customer service trying to complete the check-in process, we finally got the truck. The person at Starbrite had no idea what they were doing.
Nicholas T