- Staff required us to wait over an hour “for the person who’s trained to do this” to drop off the truck - No staff ever showed up to complete drop off, was forced to do self drop off - due solely to the poor staffing and terrible customer service, $70 in fees were incurred for “late drop off” (the truck was there before drop off time) and being forced to do the self check out.
Kohlby S
Cenex Gas Station
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Saint Charles, MN 55972
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 2.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
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All of their staff need to be trained in with knowledge of where they store the key, how to use check in website. I had to wait and wait while the clerk called for help. Not sure whose responsibility it was to make sure the supplies ordered were in the truck. My dolly and blankets were not in the truck. The manager, however, did get what I needed to a closer location for me, but it was another hassle on top of picking up the truck. The moving help I hired from your link turned out super awesome-I used Express Movers. Highly recommend them! Kind, courteous, careful packers. All my stuff was packed good in the truck in two hours!! Nothing was broken during the move.
Karen HI did the online check in - uploaded my license, added an assurance contact who was called, etc. I got to the screen that says something along the lines of “show this screen to the employee and they will give you the key”. The employee refused to give me the key. He created a second order for a completely different truck (I ordered the 20 foot, he chose the 26 foot), and wouldn’t give me the key for the truck I ordered until I signed the terms (at the time I didn’t know it was for a different truck, I thought he cancelled my order). So I had two truck orders active when I only needed the one. The truck was also only 3/4 full of fuel.
Trey KThe three stooges could not help rent a truck! Luckily Andy the manager Onhad to contact by phone knew exactly what he was doing! Saved my ass!
Mark DStaffing for U-Haul return was not friendly at all. He did not even go out to check the truck when I brought it back. Luckily I took photos of the truck and mileage before I left. Needs customer service training.
Sharon B