I was appalled at the condtion of the rental truck. The brakes barely worked and the transmission howled and sounded like it would explode while going up and down even minor hills. The windshield was cracked. There was a closepin on the tire valve to keep it from leaking. This truck should have been retired years ago. There is a large rental facility with lots of new trucks 5 minutes away from this convenience store so I don't know why I was sent here.
BRYON R
Rogers Stop And Shop
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Rogers, AR 72756
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulNothing really, staff was friendly and truck performed like expected.
David HNice lady. Your experience is outdated. Too much paper and interaction with a live person. Recommend adopting the model used at rental car services. No touch, e-sign, etc.
Michael WHonestly, I had a lot of problems, but it wasn't really the location's fault. I booked for a specific Rogers, AR location and was later called by U-haul and asked to switch to a different location to where they are trying to drive more business (and was offered a $10 discount). I agreed. I arrived at the location at about 10:30am and began the check-in process. I did not have the app, so I was using the web-based interface. The site kept glitching. It prompted me to resubmit my drivers license pics and alternate contact person multiple times. I was getting help by an agent in the chat, but the site was not functioning. The agent kept saying that if I refreshed the page it would take me to the payment page, but it just kept prompting me to enter in all the information I had already submitted. Then the agent said I should call because they could help me over the phone better, but I asked them for the number to call and they did not respond. There was also quite a delay with the agent responses. I finally went back to the original confirmation and found a phone number to call. I called and it was someone from inside the location (a gas station). She had me come inside and she basically fixed setting up the reservation. However, there was also an issue with the time. She said it showed me as 11am-11pm in their system, but I had scheduled from 10am-10pm and had the confirmation of this on my phone. I also paid specifically for the utility dolly. I assumed from the site that this was a bigger dolly (more like for moving appliances), but the dolly was a small dolly. It said "utility dolly" but it looked like a small, very basic dolly. I had two shelves fall off of the dolly and get damaged due to this. Overall, my experience was probably the worst I've ever had with U-haul.
WINDSOR DFantastic service. Thank you!!
Traci B