Attendant was very cordial but was victim of Uhaul poor technology as I was. The location did not have the additional items I reserved (blankets and a furniture dolly. I was not able to check out the van with my app because the app did not allow me to sign in even thought I was 100% certain I have the correct ID and password. The attendant had trouble completing the operation in the Uhaul website. Both of these problem delay my plan by a long time as I had to find blankets and a furniture dolly somewhere else. And when I got the final invoice, Uhaul charge me for insurance I clearly declined. Nobody has responded to my claim.Enrique S.
Moving Truck Rental in Rockville, MD at College Plaza Exxon
(Distribuidor de U-Haul del vecindario)
Rockville, MD 20850
(Located at the corner of Frederick Road and Gude Drive)
Services at this Location:
- Lun. - dom.: 8 a. m. - 7 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Rockville, MD 20850
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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Very friendly and helpful. Explained very well about rate and insurance.Zifer R.
People nice, service good, explanation very clear only one thing you need attention...Could you please clean inside and back car after customer use. Thank youEntin S.
Be a little more professional and customer friendly. Move vehicles to an easily accessible location when reservation time is near. I had to get a gas customer to help me back out.Victor D.
The worker in charge was unkind, he did not speak English correctly and he did not wear masks to avoid contagion of the covid, in general terms the service was very badMiguel M.
I was charged for Safe Move coverage even though it was declined. When I called the number on the receipt the person said this is a gas station and hung up on me.Philip G.
Very helpful staff and easy pickup and drop. No wait!Ian L.
Terrible service rate it a zero. The Exxon Owner has no knowledge in Uhaul Rental process. I try to be positive when writing reviews but there was nothing positive about my experience at this location. Was there for almost hour to pick the rental it was Dirty with trash inside. Due the experience I had I did bother in asking for a different rental. Over charged for services I didn't ask for. The owner of Exxon kept calling Uhaul customer service asking for directions in how to give me the rental. Like yes I understand we all mess up here and there but this was on a another level a messing up. Told oh will when you return we refund you what we over charge, not. Now got go back and get my refund. Like I was in customer service but this is pretty bad.Maria F.
It is not about the location. The staff there was courteous and tried to be helpful. Unfortunately, U-Haul's software is buggy and their policies are not customer friendly. I have several issues and observations: 1 - I reserved the truck online and answered all the questions. When I was at the dealer, I was asked to provide an emergency contact, that the software would not let him continue without one. I have rented U-Hauls many times and have rented vehicles elsewhere, and have never been required to provide an emergency contact. I complied and was told that I also needed to supply a second emergency contact. I do not like providing information that is not pertinent to the task at hand, but it appeared as if I would be refused a rental if I did not supply it. I am very disappointed, but don't know if it was the dealer's fault or U-Haul 2 - I expected to rent from a U-Haul owned location, but it was not apparent to me that this was a Dealer location. I would have avoided it if that were the case. The website should have been more clear. 3 - The truck was dirty. In the online check-out app, I said so and was asked to take a picture. Both inside and outside was dirty, so I took a picture of the inside, then tried to take a picture of the outside, but the software would not let me. It said only one picture was allowed, and would not let me remove it. 3 - When I was at the location, I did not think to check the cargo space and the attendant, who was not trained, did not do so either, so when I arrived at my pickup location I found that the previous renter had opened the bag of furniture pads and left them all around the cargo area. I was not happy because I was afraid I might be charged for them when I had not ordered them. 4 - I returned the truck on time, but no U-Haul trained personnel were on hand again, so no one noted the mileage, fuel, or vehicle condition. I was not comfortable with that, but the dealer assured me he would log everything in the morning. 5 - The next morning, I received a call from vehicle recovery saying that the vehicle had not been returned. When I talked to customer service, they said that dealers often do not log vehicles in until the U-Haul trained staff are present, which could be the next day. At the point I talked to vehicle recovery, this had already been done, but apparently they were not aware. 6 - Why would U-Haul have a dealer location without requiring that it always be manned by U-Haul trained personnel. This was the worst rental experience of my life.James S.
Check out took over an hour. None of the addons I reserved were included. Total jokePoya G.
Nothing. Experience was first rate. Equipment was new and in superb condition. Sign-in and drop-off were handled professionally by U-Haul service specialist, who was cordial and extremely helpful. I would recommend this U-Haul location without reservation. M EdwardsMark E.
Thanks for making this transaction go so smoothly.Marsha S.
I came to pick up my cargo van before my scheduled time and was able to do so. I appreciate that. There were some supplies that I thought might come with the van, such as protective blankets, but they did not put that turned out not to be a big deal at all. I was able to complete the use of the van and return it before noon. Perfect experience perfect. The personnel at the pick up location were very helpful, too.Edward G.
The van was spotless and was perfect for the job. Both customer service agents were great, efficient, courteous, and friendlyDavid W.
Excellent service and great people.Cheick B.
College Plaza staffs made things very easy. As soon as I went there they helped me to get the rental truck in and out quickly. I will recommend this Uhaul location to others. Very polite and courteous staffZIFER R.
Poor servicePaulo C.
IMPROVE CUSTOMER SERVICE. THE ODOMETER READ SOMETHING ELSE OTHER THAN WHAT WAS ON CONTRACT. I NOTICED THIS AND INFORMED THE REP, WHO IN TURN RECONFIRMED AND CROSSED OUT THE ORIGINAL ENTRY IN LONG HAND, I IN TURN TOLD HIM TO PLEASE SIGN WHERE HE MADE THE ALTERATION SO IT WOULD NOT LOOK FORGED. ON RETURNING THE CAR, I ASKED FOR A RECEIPT, HE SAID HE COULD NOT PROVIDE ONE AND ONLY HIS BOSS COULD DO SAME AS THERE WAS AN ALTERATION (I MET THE SAME PERSON WHEN I PICKED UP THE CAR). ON SEEING THE RECEIPTS MUCH LATER, I NOTICED I WAS CHARGED FOR 54 MILES RATHER THAN 47 MILES THAT I DROVE. THIS IS NOTHING BUT FRAUDULENT. KINDLY INVESTIGATE AND REVERT WITH AN EXPLANATION. I HAVE THE PICTURE OF THE PERSON I INTERACTED WITH.Ayoola A.
very good servicesRicardo P.
This has been a very professional and positive experience.DAWN M.
I had problems with my internet and could not reserve van on line THe staff at College Plaza Exxon were so helpful and I was able to make a successful transfer of table and chairslippert D.
The cashier was rude and keep swiping my bank card. Other than that it was a great experience!! Second time i rented from this location. My daughter is so excited for her new dresser and my mirror from Habitat for humanity.Denisteen W.
The staff was very cordial and helpful. Thank you.Jatinder S.
I was told I could not park my car at this location while I rented the uhaul. Fortunately, my wife was with me so she could follow with the car, but if you use this location, you may need two people to pick up and return. No complaints aside from this, but this was a major inconvenience.Thomas M.
I was charged for a dolly i never received!Ashley B.