The person added the 15$ protection plan after I declined it and I told him to take it off and he told me to contact U-Haul. Terrible location and the person in the front want chewing tobacco on the phone and wasn't doing anything right. Terrible location
Oshan M
College Plaza Exxon
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Rockville, MD 20850
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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One tire was low on air, the windshield wiper fluid was out, and there was a notification that the side loader door was ajar and it would not go away. I rented a van and it doesn't even have a door there.
CHARLES MI was not informed there wouldn’t be anyone at the gas station to take my key upon return at midnight. I was charged an extra day. I also made a reservation without insurance and I see two days charged of safemove insurance. I am not happy with the person that checked me in and charged me for things I didn’t agree to on my reservation.
Claudia MI am writing to provide feedback regarding a negative experience I encountered during my recent reservation process at your College Plaza Exxon location on February 23. I experienced issues with my reservation: the system did not accept my phone number, and the app was not recognizing my driver’s license. When I sought assistance, the attendant on duty was reluctant to help. Not only did he ask for my phone number and driver’s license in a dismissive manner, but his non-verbal cues—specifically a facial expression that made me feel as though I were being insulted—were also extremely off-putting. When my wife attempted to interject and inquire further about the issue, he curtly replied, “This is what appears to me, I don't know more,” without any further assistance or courtesy. I am disappointed by the lack of professionalism and courtesy shown, and I hope you will look into this matter to improve your customer service. I value the reputation of U-Haul and trust that appropriate steps will be taken to address this incident. Thank you for your attention to this matter.
Gregorio TDid not feel comfortable or safe. Was approached by a random person for money when dropping off the keys. Small lot, very unorganized.
Alexandra M