Truck made a whining sound the whole time that I drove it and sounded like it could die at any moment. The location where I picked it up did not allow me to park my car there which was inconvenient. I had to drive home, drop my car off and find someone to drop me off at the location. I've rented trucks before from both uhaul, Penske and others and never had that issue.MORTON J.
Customer Reviews for College Plaza Exxon
(Distribuidor de U-Haul del vecindario)
Rockville, MD 20850
(Located at the corner of Frederick Road and Gude Drive)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 7 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Max S.
Parking for your customers. No place to park!Simon P.
They refused to let me park my car at this location. i had to dive to another place and take a uber to come to pick this van up. the van was clean over all, but van smelled strong odor of a dog, who ever used it before, transport dogs in the van., i will not use this location next time and will go to uhual run location where is couple miles from this place. when i dropped off, again had to call uber to come pick me up and take me to my car.Mehdi T.
El cliente no dejó un comentario.Philip J.
It took forever to get the truck, even though I did online check in. Also I was overcharged and they are not returning my calls.Terri W.
There is no parking near by- the guy at the gas station suggested I park illegally at a business complex across the street. There needs to be some type of allowance for uhaul users to park 1 car on the premises while using the truck.lauren S.
I got charged for CDW even though I declined it during the reservation process. Wasn't provided a receipt when I returned the vehicle, so couldn't dispute it then, and saw the charge only after I got the receipt via email later.Adeeb M.
While the equipment was clean, it didn't run very smoothly. I was worried something would break down. I also find Uhaul's in line check in/check out process frustrating. I checked the truck in, with all the pictures, but the clerk still had to come out and check it himself. That seems like a waste of time. At least it went quickly at this location. I had tried to rent a truck at another location the day before and it was a zoo. On top of that, the online system was very slow. I ended up cancelling the reservation because it was taking so long and I could not get any assistance.Jennifer F.
Was better than expected, will definitely use again and recommendLILIAN T.
El cliente no dejó un comentario.luisnardo A.
El cliente no dejó un comentario.Katrina C.
El cliente no dejó un comentario.William R.
Attendant was very cordial but was victim of Uhaul poor technology as I was. The location did not have the additional items I reserved (blankets and a furniture dolly. I was not able to check out the van with my app because the app did not allow me to sign in even thought I was 100% certain I have the correct ID and password. The attendant had trouble completing the operation in the Uhaul website. Both of these problem delay my plan by a long time as I had to find blankets and a furniture dolly somewhere else. And when I got the final invoice, Uhaul charge me for insurance I clearly declined. Nobody has responded to my claim.Enrique S.
El cliente no dejó un comentario.Bryan A.
El cliente no dejó un comentario.Jeffrey B.
Very friendly and helpful. Explained very well about rate and insurance.Zifer R.
People nice, service good, explanation very clear only one thing you need attention...Could you please clean inside and back car after customer use. GraciasEntin S.
El cliente no dejó un comentario.Omar B.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Katherine H.
El cliente no dejó un comentario.DAWN M.
Be a little more professional and customer friendly. Move vehicles to an easily accessible location when reservation time is near. I had to get a gas customer to help me back out.Victor D.
The worker in charge was unkind, he did not speak English correctly and he did not wear masks to avoid contagion of the covid, in general terms the service was very badMiguel M.
I was charged for Safe Move coverage even though it was declined. When I called the number on the receipt the person said this is a gas station and hung up on me.Philip G.
Very helpful staff and easy pickup and drop. No wait!Ian L.
Terrible service rate it a zero. The Exxon Owner has no knowledge in Uhaul Rental process. I try to be positive when writing reviews but there was nothing positive about my experience at this location. Was there for almost hour to pick the rental it was Dirty with trash inside. Due the experience I had I did bother in asking for a different rental. Over charged for services I didn't ask for. The owner of Exxon kept calling Uhaul customer service asking for directions in how to give me the rental. Like yes I understand we all mess up here and there but this was on a another level a messing up. Told oh will when you return we refund you what we over charge, not. Now got go back and get my refund. Like I was in customer service but this is pretty bad.Maria F.
It is not about the location. The staff there was courteous and tried to be helpful. Unfortunately, U-Haul's software is buggy and their policies are not customer friendly. I have several issues and observations: 1 - I reserved the truck online and answered all the questions. When I was at the dealer, I was asked to provide an emergency contact, that the software would not let him continue without one. I have rented U-Hauls many times and have rented vehicles elsewhere, and have never been required to provide an emergency contact. I complied and was told that I also needed to supply a second emergency contact. I do not like providing information that is not pertinent to the task at hand, but it appeared as if I would be refused a rental if I did not supply it. I am very disappointed, but don't know if it was the dealer's fault or U-Haul 2 - I expected to rent from a U-Haul owned location, but it was not apparent to me that this was a Dealer location. I would have avoided it if that were the case. The website should have been more clear. 3 - The truck was dirty. In the online check-out app, I said so and was asked to take a picture. Both inside and outside was dirty, so I took a picture of the inside, then tried to take a picture of the outside, but the software would not let me. It said only one picture was allowed, and would not let me remove it. 3 - When I was at the location, I did not think to check the cargo space and the attendant, who was not trained, did not do so either, so when I arrived at my pickup location I found that the previous renter had opened the bag of furniture pads and left them all around the cargo area. I was not happy because I was afraid I might be charged for them when I had not ordered them. 4 - I returned the truck on time, but no U-Haul trained personnel were on hand again, so no one noted the mileage, fuel, or vehicle condition. I was not comfortable with that, but the dealer assured me he would log everything in the morning. 5 - The next morning, I received a call from vehicle recovery saying that the vehicle had not been returned. When I talked to customer service, they said that dealers often do not log vehicles in until the U-Haul trained staff are present, which could be the next day. At the point I talked to vehicle recovery, this had already been done, but apparently they were not aware. 6 - Why would U-Haul have a dealer location without requiring that it always be manned by U-Haul trained personnel. This was the worst rental experience of my life.James S.
El cliente no dejó un comentario.MEREDITH Z.
Check out took over an hour. None of the addons I reserved were included. Total jokePoya G.
Nothing. Experience was first rate. Equipment was new and in superb condition. Sign-in and drop-off were handled professionally by U-Haul service specialist, who was cordial and extremely helpful. I would recommend this U-Haul location without reservation. M EdwardsMark E.
Thanks for making this transaction go so smoothly.Marsha S.
I came to pick up my cargo van before my scheduled time and was able to do so. I appreciate that. There were some supplies that I thought might come with the van, such as protective blankets, but they did not put that turned out not to be a big deal at all. I was able to complete the use of the van and return it before noon. Perfect experience perfect. The personnel at the pick up location were very helpful, too.Edward G.
El cliente no dejó un comentario.Piotr K.
The van was spotless and was perfect for the job. Both customer service agents were great, efficient, courteous, and friendlyDavid W.
Excellent service and great people.Cheick B.
El cliente no dejó un comentario.Hongjin J.
College Plaza staffs made things very easy. As soon as I went there they helped me to get the rental truck in and out quickly. I will recommend this Uhaul location to others. Very polite and courteous staffZIFER R.
Poor servicePaulo C.
IMPROVE CUSTOMER SERVICE. THE ODOMETER READ SOMETHING ELSE OTHER THAN WHAT WAS ON CONTRACT. I NOTICED THIS AND INFORMED THE REP, WHO IN TURN RECONFIRMED AND CROSSED OUT THE ORIGINAL ENTRY IN LONG HAND, I IN TURN TOLD HIM TO PLEASE SIGN WHERE HE MADE THE ALTERATION SO IT WOULD NOT LOOK FORGED. ON RETURNING THE CAR, I ASKED FOR A RECEIPT, HE SAID HE COULD NOT PROVIDE ONE AND ONLY HIS BOSS COULD DO SAME AS THERE WAS AN ALTERATION (I MET THE SAME PERSON WHEN I PICKED UP THE CAR). ON SEEING THE RECEIPTS MUCH LATER, I NOTICED I WAS CHARGED FOR 54 MILES RATHER THAN 47 MILES THAT I DROVE. THIS IS NOTHING BUT FRAUDULENT. KINDLY INVESTIGATE AND REVERT WITH AN EXPLANATION. I HAVE THE PICTURE OF THE PERSON I INTERACTED WITH.Ayoola A.
very good servicesRicardo P.
El cliente no dejó un comentario.Thomas B.
This has been a very professional and positive experience.DAWN M.
El cliente no dejó un comentario.Robert J.
I had problems with my internet and could not reserve van on line THe staff at College Plaza Exxon were so helpful and I was able to make a successful transfer of table and chairslippert D.
The cashier was rude and keep swiping my bank card. Other than that it was a great experience!! Second time i rented from this location. My daughter is so excited for her new dresser and my mirror from Habitat for humanity.Denisteen W.
The staff was very cordial and helpful. Thank you.Jatinder S.
I was told I could not park my car at this location while I rented the uhaul. Fortunately, my wife was with me so she could follow with the car, but if you use this location, you may need two people to pick up and return. No complaints aside from this, but this was a major inconvenience.Thomas M.
I was charged for a dolly i never received!Ashley B.
The app is terrible. You go through the steps but the people at the location aren't loop into it so you have to do everything in person as well/they need to get on the phone as well.DANIEL B.
The staff was very helpful and friendly.Dawn M.
Not goodcedric Y.
Everything went well. I recommend this Uhaul dealer.Zifer R.
better client friendliness and helpfulnesstom M.
No supplies. Guys were clueless, couldn't help with anything, kept referring to calling uhaul. I was transferred 4 times before being able to talk to someone who was able to help. Had to keep asking for receipt after returning equipment. No customer support available at this location.Anh T.
I had the worst experience at this location. First I picked up the rental and on my contract said 540 miles out but when I got inside the rental it showed 578 miles over charging me almost & 38.00 if I would had not notice upon returning the rental. I immediately told him and all he did was initial the discrepancy with out apologizing. Second I notice that they manually added CDW an extra charge of $10. I brought this second issue to the owners attention and I explained to him that my personal insurance has an endorsement to cover rental vehicles already that's why I know for sure that I wasn't the one who selected CDW he said that it wasn't him. Mysteriously it just appear there on the contract. (BEWARE TO ALL CUSTOMER TO DOUBLE CHECK YOUR CONTRACT FOR ADDED CHARGES). Then I had to cancel my 1st contract because too many mistakes. I then scheduled online a new rental to be on the safe side. Upon returning the vehicle Zifer Reyal didn't want to give me my receipt saying computers were down. I insisted due to the lack of trust already at this location from what happened earlier. And he said computer don't work as he went over to the computer I help him figure out the keys and then he was able to print out my receipt. Apparently he didn't know too much about computer so he lied to a customer. Never will go here or Recommended ANYBODY TO GO HERE EVERElvyn T.
El cliente no dejó un comentario.Dean F.
El cliente no dejó un comentario.Claire L.
this place is terrible gave me a hard time getting a truck all the way to billing me wrong. it was a waste of my time, i spend more time waiting for them to figure out how to get me a truck than actually me using it. i only used it for 4 hours and i was charged for 4 days. this place is not capable of taking care of this kind of business.DAVID S.
El cliente no dejó un comentario.shawn T.
Dealing with this station was not easy. I have no recommendations. But I would like to commend your customer service representative Ms. Tavia. She was a great help in resolving problems. She made all the difference by turning my experience with U-Haul into a pleasant one. My compliments to her. Thank you, Guy Kleess.GUY K.
A bunch of Broken glass in rear of truck we spent 30 min cleaning and we called and complained uhual customer service did nothing...totally unacceptable that I have to clean up someone else s mess.....also the blind spot mirror was broken this is a safety hazard that should be fixed before renting outNimesh P.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Ivan P.
El cliente no dejó un comentario.Andoni A.
El cliente no dejó un comentario.Stephane M.
Truck interior was rather dirty, but it worked well and service was great.Anita H.
I ordered a truck with furniture pads. This location didn't have any furniture pads, and was unable to tell me where to get the pads. Uhaul website should direct customers who need moving equipment to a full service uhaul center, not a gas station.Monika K.
El cliente no dejó un comentario.GERARDO B.
The attendant was impatient and rude, NOT helpful at all. I spent quite awhile on the phone with Custoker Service - on hole and being switched from agent to agent. Initially they wanted me to drive to another location - which would have added more mileage. I was told to pit the agent on the phone and he was NOT happy about having to accept the truck and it showed. It was such an extremely unpleasant and stressful situation that I believe I should be given a full or partial refund for time and aggravation because your system is so messed up! Trust me when I say that I'm spreading the word, DO NOT use U-Haul!!!!Estherlin M.
The person at drop off refused to take the truck and did not offer an alernative. Even after showing them the paperwork showing we were supposed to drop off there they still refused and threatened to call the police. They put the keys back on our dashboard when we tried to tell them we had already checked out online and could no longer drive the vehicle. Finally was able to talk to their manager and leave truck there. This person needs to be better trained in customer service and informed of Uhaul policies.Solomon C.
It's very misleading. I was checking out on the website on my phone and the employee in that location said no it's okay I will take over from here. Online the price was 25.95 and when he took over and asked for the card he charged us 44.54. I said before you process it I had it cheaper online. He said don't worry this is with coverage and taxes. When you return the van I will charge you the right amount. When I came back with dad he charged us the full price that's 44.54 and again as I mentioned online was 25.95. He didn't accept giving us that price. This is not acceptable for the respectable uhaul company. Very misleading.Celesty M.
Owner also had to tend to the gas station and constantly stopped work on helping me out to help others at the cash register. This made the process take ten times longer and was very annoying.Joshua D.
El cliente no dejó un comentario.Naela E.
Very nice experience, great jobEric K.
El cliente no dejó un comentario.Joanne W.
El cliente no dejó un comentario.Kornkanok L.
Not much can be done. Very crowded locale. More staff would help. Was pleased and impressed that agent changed my rate to a more favorable one to save me a few dollars.John M.
Very courteous and professional folks. They made it easy.Greg K.
There was some confusion about the drop off, but everyone involved worked together to figure it outAmy A.
El cliente no dejó un comentario.George C.
easy and fast processludovico G.
There was no key drop-off box and the individual inside the gas station wouldn't accept the key.Sadaf B.
It was a terrible experience. The guy was very impatient and not willing to help. When he was dealing with my rental, he never hesitated to put it aside andhelp any other custmer stepping in the convenient store.Feng L.
This location has inexperienced employees. Our checkout was a nightmare, it took us over half an hour to get the truck. The cashier did not know how to add an additional driver, dumber than a box of rocks. We have rented at this location before and this is the last time.Marie Z.
Using the mobile app to access the car took at least 30 minutes- in that time frame another customer came and left w/ a u-haul using the person inside the exxon to get the truck. I should have done that instead, but advertising made the mobile pickup seem more efficient. Very frustrating just waiting around- please work on this!Hannah W.
The person at the return location (Exxon) was not very helpful. He told me he could only take the key and I would have to process the return online. I got home to find out I had to be at the drop off location to process the return so I had to drive back 30 mins to Exxon and get someone to let me back in the truck so I could take a picture of the odometer and gas gauge. That wasted an hour of my time during a very busy day. Not pleased.John O.
El cliente no dejó un comentario.Maureen D.
El cliente no dejó un comentario.Audrey P.
When I left I noticed the fuel tank was at 7/8 full yet it was marked as full. When I went to pay I was told it's my responsibility to check and make sure the tank is full before driving off so they would need to charge me. Fortunately, I had video taped the fuel level and the clock in the vehicle showing I had just left so I wasn't charged. This happens WAY too often with rental vehicles (and I travel quite a bit) which makes me think it's a scam to rip off customers and have us top off the vehicles for you. Over time I'd assume this equates to a huge savings. Not a good customer service tactic though.Silvio R.
El cliente no dejó un comentario.Li F.
El cliente no dejó un comentario.Jeffrey B.
Grass & landscaping debris inside van. "I'll make a note of that." was the comment the sales agent said instead of, let me clean that out for you or let's switch vans. Once I was done in 3 hours, got it back parked it in front of the building, parking & maneuvering difficult here. Handed the keys over, he went out to check the milage & gas and then asked ME to move it & park it. POOR CUSTOMER SERVUCE compared to other UHAUL rental places I have used. Never was I told to park it after I dropped it off and they checked it over. I should've told him no way since he couldn't even cleaned it out before I drove off with it. I will make sure I let everyone know not to use that place when asked!!!Robert J.
Look elsewhere. The location is a gas station where I had to wait almost 20 minutes to be helped. The truck stunk of blue crabs and was dirty inside. The gas station attendant suggested that I should park my car illegally across the street in another businesses parking lot.CLAIRE L.
registring on line with a smart phone is a pain in the assRussell S.
Reservation went smoothly. Staff were efficient.Brian W.
Worst experience in 45 years renting vehicles. College Plaza Exxon has NO CUSTOMER PARKING for U-Haul customers and I was told to park in the office building lot across Frederick Rd. Sign there warns unauthorized vehicles will be towed. Improve for the next customer by terminating U-Haul franchise at College Plaza Exxon.Bill M.
Terrible customer serviceShaun B.
El cliente no dejó un comentario.Kelli O.
El cliente no dejó un comentario.Amit K.