Comentarios del cliente para College Plaza Exxon

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de College Plaza Exxon

Grado total:

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Celesty M. en

Grado:

It’s very misleading. I was checking out on the website on my phone and the employee in that location said no it’s okay I will take over from here. Online the price was 25.95 and when he took over and asked for the card he charged us 44.54. I said before you process it I had it cheaper online. He said don’t worry this is with coverage and taxes. When you return the van I will charge you the right amount. When I came back with dad he charged us the full price that’s 44.54 and again as I mentioned online was 25.95. He didn’t accept giving us that price. This is not acceptable for the respectable uhaul company. Very misleading.

Joshua D. en

Grado:

Owner also had to tend to the gas station and constantly stopped work on helping me out to help others at the cash register. This made the process take ten times longer and was very annoying.

Naela E. en

Grado:

El cliente no dejó un comentario.

Eric K. en

Grado:

Very nice experience, great job

Joanne W. en

Grado:

El cliente no dejó un comentario.

Kornkanok L. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Not much can be done. Very crowded locale. More staff would help. Was pleased and impressed that agent changed my rate to a more favorable one to save me a few dollars.

Greg K. en

Grado:

Very courteous and professional folks. They made it easy.

Amy A. en

Grado:

There was some confusion about the drop off, but everyone involved worked together to figure it out

George C. en

Grado:

El cliente no dejó un comentario.

ludovico G. en

Grado:

easy and fast process

Sadaf B. en

Grado:

There was no key drop-off box and the individual inside the gas station wouldn’t accept the key.

Feng L. en

Grado:

It was a terrible experience. The guy was very impatient and not willing to help. When he was dealing with my rental, he never hesitated to put it aside andhelp any other custmer stepping in the convenient store.

Marie Z. en

Grado:

This location has inexperienced employees. Our checkout was a nightmare, it took us over half an hour to get the truck. The cashier did not know how to add an additional driver, dumber than a box of rocks. We have rented at this location before and this is the last time.

Hannah W. en

Grado:

Using the mobile app to access the car took at least 30 minutes- in that time frame another customer came and left w/ a u-haul using the person inside the exxon to get the truck. I should have done that instead, but advertising made the mobile pickup seem more efficient. Very frustrating just waiting around- please work on this!

John O. en

Grado:

The person at the return location (Exxon) was not very helpful. He told me he could only take the key and I would have to process the return online. I got home to find out I had to be at the drop off location to process the return so I had to drive back 30 mins to Exxon and get someone to let me back in the truck so I could take a picture of the odometer and gas gauge. That wasted an hour of my time during a very busy day. Not pleased.

Maureen D. en

Grado:

El cliente no dejó un comentario.

Audrey P. en

Grado:

El cliente no dejó un comentario.

Silvio R. en

Grado:

When I left I noticed the fuel tank was at 7/8 full yet it was marked as full. When I went to pay I was told it's my responsibility to check and make sure the tank is full before driving off so they would need to charge me. Fortunately, I had video taped the fuel level and the clock in the vehicle showing I had just left so I wasn't charged. This happens WAY too often with rental vehicles (and I travel quite a bit) which makes me think it's a scam to rip off customers and have us top off the vehicles for you. Over time I'd assume this equates to a huge savings. Not a good customer service tactic though.

Li F. en

Grado:

El cliente no dejó un comentario.

Jeffrey B. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

Grass & landscaping debris inside van. "I'll make a note of that." was the comment the sales agent said instead of, let me clean that out for you or let's switch vans. Once I was done in 3 hours, got it back parked it in front of the building, parking & maneuvering difficult here. Handed the keys over, he went out to check the milage & gas and then asked ME to move it & park it. POOR CUSTOMER SERVUCE compared to other UHAUL rental places I have used. Never was I told to park it after I dropped it off and they checked it over. I should've told him no way since he couldn't even cleaned it out before I drove off with it. I will make sure I let everyone know not to use that place when asked!!!

CLAIRE L. en

Grado:

Look elsewhere. The location is a gas station where I had to wait almost 20 minutes to be helped. The truck stunk of blue crabs and was dirty inside. The gas station attendant suggested that I should park my car illegally across the street in another businesses parking lot.

Russell S. en

Grado:

registring on line with a smart phone is a pain in the ass

Brian W. en

Grado:

Reservation went smoothly. Staff were efficient.

Bill M. en

Grado:

Worst experience in 45 years renting vehicles. College Plaza Exxon has NO CUSTOMER PARKING for U-Haul customers and I was told to park in the office building lot across Frederick Rd. Sign there warns unauthorized vehicles will be towed. Improve for the next customer by terminating U-Haul franchise at College Plaza Exxon.

Shaun B. en

Grado:

Terrible customer service

Kelli O. en

Grado:

El cliente no dejó un comentario.

Amit K. en

Grado:

El cliente no dejó un comentario.

Subhash Gandhi V. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

Having reserved this location for drop off, the attendant told me he had no parking and because I had no papers from the pick up location, I could not return the truck. They told me to go to a nearby location that was closed. After explaining I had reserved this location they proceeded to look up the reservation online and only then did they accept the drop off in a bad mood.

Sean G. en

Grado:

El cliente no dejó un comentario.