Location services did not work in the UHAUL app on my phone and I had to call twice from the rental address to get someone to help me actually pick up my vehicle -- once to try again to get location services working, once when they still didn't work. I was then informed that THERE ARE KNOWN ISSUES WITH THE APP AND LOCATION SERVICES ON ANDROID PHONES. After those two calls, I discovered after my check-in was complete that the windshield was cracked. I called to report it. The person who took my (now third) call exasperatedly told me she would "send it AGAIN" and did nothing but email me a copy of the policies for roadside assistance. The person who answered my FOURTH call listened to me and put a note in my account that the crack in the window already existed so I would not be charged for it. After spending half an hour fighting with your app and eventually being told that it was a KNOWN ISSUE WITH ANDROID PHONES, every single one of the people I spoke to helpfully suggested that next time perhaps I could try the easy-to-use app. I understand that this is part of their script but, all things considered, you really ought to consider amending that. So five stars for the location, 5 stars for vehicle cleanliness, sure I would recommend that location, but the app has serious issues and one out of four of your phone staff are chair-fillers.
Ianna Tomasello
Staples Mill Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23228
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Customer Reviews
- 4.5 Average Customer Rating
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Pam is a wonderful associate. Handled our request efficiently.
Carrie ArnallBy far the best experience with uhaul and storages thanks to ms pam!!!
MELATIYAH BENYISRAELSuch a nice lady at the location. Amazing customer service! 10 Star
Jon OuelletteThere’s nothing that needs to improve, EVERYTIME I use a truck from this location the service is always excellent! Special thank you to Mrs. Pam
BRANDY SANDERS