I made a truck and dolly reservation a month in advance of our move date, as we needed to transport several heavy items. The night before the move, a U-Haul representative called to inform me they had given away my dolly reservation. I was directed to this location that was not open on Saturday, which I tried to avoid incase there were any issues. When I finally got in the truck and opened the back, there was no dolly to be found. So I was then forced to go to a Home Depot in Van Nuys on a Saturday morning, where at least a dozen workers in the parking lot tried to solicit work from me entering/exiting the store. My girlfriend was visibly uncomfortable due to the attention there. I ended up spending $175.18 on a dolly from their limited selection. This entire ordeal made me over an hour late to meet the rest of the group, impacting our move schedule. After the move was over, I reached out to U-Haul before posting anything online, at an attempt to find some resolution: - 1st attempt - A representative offered a supervisor call-back, which didn't happen. - 2nd attempt - I was told I would receive a callback in 5-10 minutes. When I finally got the call over an hour later, my lunch break was already over. - 3rd attempt - The representative initially claimed there was no dolly associated with my reservation (Then why was my reservation moved?), then offered me $25 for my trouble, followed by $50, before finally stating they were unwilling to do anything further. I would have gladly paid $50 to avoid putting my girlfriend in that situation, having to spend $175 on a dolly, making us late and forcing 4 other people to wait on us! To add to the frustration, the truck was badly out of alignment and had no windshield fluid. Despite being marked as half-full of gas, it was completely empty when I picked it up.
Randy B
Reseda Wireless
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Reseda, CA 91335
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Awesome location and service
SOROUSH SStaff is very helpful, quick service, no lines, safe, for sure recommend everyone to reserve at this location
Allison HVery friendly and helpful stuff
Tarell BService was excellent
REN F