Customer Reviews for Reseda Wireless
(U-Haul Neighborhood Dealer)

120 reviews

18341 Sherman Way Unit 103B   Reseda, CA 91335

(818) 668-3169

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 10:30 am - 4:00 pm
  • 3/29/2024: Closed
  • 4/1/2024: 10:00 am - 4:00 pm
  • 4/2/2024: 10:00 am - 4:00 pm
  • 4/3/2024: 10:00 am - 4:00 pm
  • 4/4/2024: 10:00 am - 4:00 pm
  • 4/5/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(818) 668-3169

18341 Sherman Way Unit 103B
Reseda, CA 91335

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 10:30 am - 4:00 pm
  • 3/29/2024: Closed
  • 4/1/2024: 10:00 am - 4:00 pm
  • 4/2/2024: 10:00 am - 4:00 pm
  • 4/3/2024: 10:00 am - 4:00 pm
  • 4/4/2024: 10:00 am - 4:00 pm
  • 4/5/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Stephanie Beaird 
Rating:
5.0

Awesome location and service

SOROUSH SHAMTOOB 
Rating:
5.0

Staff is very helpful, quick service, no lines, safe, for sure recommend everyone to reserve at this location

Allison Halem 
Rating:
5.0

Very friendly and helpful stuff

Tarell Bullock 
Rating:
5.0

Service was excellent

REN FOSTER 
Rating:
5.0

Awesome, quick and friendly staff

Hooman Gideon 
Rating:
5.0

Awesome service, Thank you

behfar mousavi 
Rating:
5.0

Best U-Haul location ever

Ashley Delgado 
Rating:
5.0

Thank you guys for being so clear, honest and kind

Alan Cruz 
Rating:
5.0

Everything was really good

DANNEL ABERGEL 
Rating:
5.0

Owners were very helpful and kind.

Miles Matthews 
Rating:
5.0

Quick service, super and convenient

Valery Ballesteros 
Rating:
5.0

Super nice people and super easy to get what I needed and to return it when I finished.

SOROUSH SHAMTOOB 
Rating:
5.0

Very kind and professional service.

Idalia Fuentes 
Rating:
5.0

Clean fast and very pleasant experience

Memorii Lopez 
Rating:
5.0

Continue providing great service as always.

SOROUSH SHAMTOOB 
Rating:
5.0

Staff is very helpful, quick service, no lines, safe, for sure recommend everyone to reserve at this location

Tonika Free 
Rating:
5.0

Service was excellent

MEHRDAD ASIABAN 
Rating:
5.0

Great location to rent Uhaul, fast and convenient.

Ricky Rivera 
Rating:
5.0

The people in this place are awesome .

Hooman Gideon 
Rating:
5.0

Great customer service, friendly, and very respectful.

Diana Dell 
Rating:
5.0

Friendly staff. Excellent service.

sean owolo 
Rating:
5.0

Great customer service!

SOROUSH SHAMTOOB 
Rating:
5.0

Nothing to improve on, very nice and easy to rent and everyone who helped me was very kind

JESUS NEGRETE 
Rating:
5.0

I am very proud of their service .

Leslie Arellano 
Rating:
5.0

I had amazing experience and %100 recommend this location to anyone,thank you so much for amazing customer service

Meytal Busani 
Rating:
1.0

The height of where the keys are located isn't short people friendly. When I arrived to the location, the gas gasket was open as if it was tampered with. There was an old Marijuana joint in the door of the van. The van was below E and I stalled in the road trying to get to the gas station. Communicating with the office to speak to someone about difficulty getting the keys out of the lock box and how the truck was found was very inconvenient. Someone should be on the premises during operating hours so that things can be taken care of immediately and not over an hour to get assistance.

Delphine Beaubrun 
Rating:
4.0

I did mobile pick up and everything was fast and easy! I was a little upset the gas light was on when I turned on the truck, but luckily I made it to the gas station.

Bumthao Manochit  
Rating:
3.0

Found roaches in the truck bed. Had no choice but to kill them and use the truck. Needed to move out within a few hours and was referred to this location after the previous didn’t honor my reservation.

Jesus Gutierrez 
Rating:
1.0

The lock on the truck was broken. After being the phone with uhaul for over an hour I finally got a person who approved to break the lock off to get the truck ignition key. Upon return multiple problems with online check in.

Jonathan Deweil 
Rating:
5.0

Customer did not leave a comment.

Benmio McCrea 
Rating:
5.0

Just keep doing what you are doing. The customer service is very good and I will definitely be back again and recommend friends.

Russell Houston 
Rating:
1.0

BEWARE !! IMO I found this GUY to be A THEIF & a LIAR! He made FALSE CLAIMS in an attempt to steal from me. SEE PICS!! I assert will do same to you. PROTECT YOURSELF. TAKE EXTENSIVE PICTURES. A SHYSTER (Shyster - someone who acts in a disreputable, unethical, or unscrupulous way!) UHAUL SHOULD BAN THIS GUY & THIS LOCATION from representing their COMPANY. He was NOT OPEN ON TIME. He THEN TRIED TO OVER CHARGE me AT PICK UP & change my terms. He slammed his door in my face . UHAUL reps had to call HIM, force him GIVE ME the KEY to the truck. I WAS an hour LATE GETTING the TRUCK due to this guys unscrupulous motives. One worker quit while waiting because it was turning into a FISACO just to get the key. A horrendous stressful experience. This location & guy already has complaints against him plus reviews he has cheated others.I am not the first. IMO - He is not friendly or professional and I found him creepy. I was so put on guard by this guy’s action/behavior at pick up, when I dropped off the truck at 3 o’clock a day early, I took pictures for documentation. YOU MUST DO this to PROTECT YOUR SELF!. I took pictures of all sides of the truck plus the inside of the truck, both the cab and the moving space. Perfectly clean. I also TOOK PICS of mileage & gas because I felt this guy was going to try to steal from me. AND SURE enough a couple hours after dropping off, I get a BOGUS BILL for $45. $25for cleaning / $20 after hours! AFTER HOURS I dropped off at 3pm (his business hours are 10 - 6). And the truck was in perfect clean condition. UHAUL refunded still THIS GUY (IMO) IS A LIAR, A THEIF and according to other complaints and reviews CONSISTENCY attempts to STEAl & RIP OFF UHAUL CUSTOMERS!!! HE SHOULD BE BANNED FROM BEING A UHAUL REPRESENTATIVE. These type of issues have never occurred, at least to me, at any uhaul stores. I like uhaul but this GUY this LOCATION is some one who you need to protect yourself from. FYI before I rented here there were other reviews posted about this guy over charging them for gas. One for $60.BEWARE and PROTECT YOURSELF it’s to bad UHAUL knows of these issues yet allow him to continue to REP their name and steal from there unsuspecting customers! Btw u haul most likely won’t post this TRUTHFUL REVIEW

Lori Butler 
Rating:
5.0

Thank you so much for your services Definitely I recommend this location To everyone need a U-haul services very friendly and professional Super Fast again thank you so much.

Jeff Gold 
Rating:
5.0

Very friendly and helpful stuff. Very appreciated!

Shahin Shilian 
Rating:
5.0

Easy , good service, clean car 5 stars

Tonika Free 
Rating:
3.0

Need to send final invoice for review

Desiree Brown 
Rating:
5.0

Very friendly and helpful stuff. Very appreciated!

Gina Inverso 
Rating:
5.0

awesome location and service

Cyrus Entezami 
Rating:
5.0

Excellent experience and customer service!

jamshid amiree 
Rating:
5.0

These guys are great, always friendly and provide excellent customer service!

SOROUSH SHAMTOOB 
Rating:
5.0

Friendly staff. Excellent service.

SOROUSH SHAMTOOB 
Rating:
5.0

Great customer service!

SOROUSH SHAMTOOB 
Rating:
3.0

Customer did not leave a comment.

Jessica Dodge 
Rating:
4.0

Clean the inside of the windshield better So many streaks hard to see at night

ERIK NILES 
Rating:
3.0

I hope next time fuel tank will not be empty

Oleg Sribnyi 
Rating:
5.0

Very nice and professional staff

Lisa Valenti 
Rating:
5.0

I was charged for furniture pads but there were none when I got the truck. I reported that at the time of pick up and included pictures of the empty cargo area. Could they please be removed from my bill?

ROBBIE MYLES 
Rating:
5.0

Car phone mount for navigation

Vitalii Kravchenko 
Rating:
3.0

Easier communication on how to get a ride share vehicle

Maurice Moore 
Rating:
5.0

Thanks

MEHRDAD ASIABAN 
Rating:
5.0

Customer did not leave a comment.

MEHRDAD ASIABAN 
Rating:
5.0

Very Friendly and very professional staff

Justin Davis 
Rating:
5.0

Everything was excellent

ELIZABETH GOMEZ-JUNG 
Rating:
5.0

Customer did not leave a comment.

Todd Marmet 
Rating:
2.0

Make improvements on your website. After I reserved the truck it told me I had no reservation and no rental. Yet I had obtained a reservation number. The retailer couldn’t use the website either to check me out. It took over an hour and when I returned the truck it couldn’t find my rental. When I picked up the truck it was on empty. I had less than 1 mile to find a gas station. There was no instruction manual to find out how much gas I needed or how to operate certain features. I had no receipt for insurance,etc. All in all the worst experience from u haul ever.

Vicki GordonHuff 
Rating:
2.0

There is no visible lock box to drop off the keys. No signs on instructions easily visible.

Syed Zaidi 
Rating:
4.0

The location was not easy to find but the person there was very helpful. He went out of his way to accommodate me.

Ronald Boyer 
Rating:
2.0

Dirty and unsafe location

Daun Hamilton 
Rating:
1.0

Customer did not leave a comment.

Nicholas Payne 
Rating:
5.0

Key drop box was difficult to find. A simple sign on the door would greatly help. Overall experience was great.

Caleb Gladstone 
Rating:
3.0

Someone need to be there

Lisa Bayliss 
Rating:
1.0

No one was there to help. We had to do everything on line. The truck was left in a very bad spot. Ket replacement box was filthy.

ERNIE SAAVEDRA 
Rating:
1.0

Clean the damn trucks and answer the phones.

Ameinah Thomas 
Rating:
3.0

The truck cab smelled a bit like cigarette smoke. During the mobile pickup process I could not get past the screen where I had to approve the pictures of the outside condition. I had to call the support number and email pictures in order to have them help complete the rental process.

Martin Gonzalez 
Rating:
5.0

Easy, hassle free pick up and return. Great customer service.

pourang Behdadnia 
Rating:
5.0

Great customer service thank you so much for your service

BEHRAD SALEHIAN 
Rating:
2.0

The lock box is right next to all the homeless RVs and smells.

David Schramm Jr 
Rating:
5.0

This is my favorite location thank you for your service

JUAN VELIZ 
Rating:
5.0

Great customer service thank you so much for your service

eduard shimonov 
Rating:
5.0

Excellent customer service, quick, clean

Deborah Whitcomb 
Rating:
5.0

Great and professional service

nir giat 
Rating:
5.0

Very good service great work

Michael Mahgerefteh 
Rating:
5.0

Very nice and helpful staff

MAZIYAR LOUIE 
Rating:
5.0

Customer did not leave a comment.

Mathew Medina 
Rating:
5.0

Always friendly and professional

Shayan Shamtoob 
Rating:
5.0

Customer service Absolutely fantastic, respectful and friendly

RICKY GALBREATH 
Rating:
5.0

Excellent customer service always friendly and helpful

LAURA NELSON 
Rating:
5.0

Employees was friendly and professional Track was clean and Maintenance

dawn klem 
Rating:
5.0

Amazing service and friendly and professional staff

TANJIM CHOWDHURY 
Rating:
5.0

Very Friendly and Professional staff and truck was great as always

Jose Pillado 
Rating:
5.0

Highly recommend this location. Very nice and professional staff

Thuy Nguyen 
Rating:
5.0

Very good customer service and helpful staff

ANA CABRERA 
Rating:
5.0

Excellent customer service, as always! also car was very clean Make more vehicles available at this location

IVAN TORRES 
Rating:
5.0

Very nice and friendly staff and very good customer service also car was very clean

Joshua Halversen 
Rating:
5.0

Very helpful stuff

SIAVASH TABARI 
Rating:
5.0

Very nice and friendly staff And the cargo van was awesome clean as always

POURANG BEHDADNIA 
Rating:
5.0

Excellent service

Omar Rodriguez 
Rating:
5.0

Very nice location and professional staff

Bijan Farzadfar 
Rating:
5.0

Best service from U-haul location

Clinton Cox 
Rating:
5.0

The staff are so friendly and helpful, I will definitely use this location again.

Jerrod Bunner 
Rating:
5.0

Excellent customer service, as always!

Nariman Aryaei 
Rating:
5.0

Everything was great thank you for all your help today

Hooman Gideon 
Rating:
5.0

Quick and convenient. Friendly staff

robert usas 
Rating:
5.0

Thanks for the good service and ease of picking up and dropping off truck.

Alan Osorio 
Rating:
5.0

Good service and nice staff.

Netanel zadbeh 
Rating:
5.0

Excellent customer service, as always!

Nariman Aryaei 
Rating:
5.0

Very nice and professional staff

Reginald Carter 
Rating:
5.0

easy and quick, very friendly staff, very convenient

Nariman Aryaei 
Rating:
5.0

Very nice and professional

Michael Ghitz 
No reviews have been submitted for this location.

Additional Services at this Location

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