Your app and web pick up was pretty terrible. It took a few calls and time on hold and a call back to get it sorted. Getting the truck to a confirmed location was difficult and required multiple calls to get someone who could help. I am once again disappointed by U-Haul. It's a good thing you do not have any competition in my drop off city because you'd never get another dollar out of me!ERIC C.
Bankers Auto Rebuild & Towing
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Renton, WA 98057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Nothing! Everyone was perfect!zachary W.
Pleas make sure that there is assistance and the customer does not have to wait for 45 minutes before he can actually get hold of the keys. The whole point of doing an online reservation is useless if it takes more time to get the keys. mainly due to app and website improper functioning and then customer support takes the rest of the time.Abhijit P.
The reservation online proceeded was very poor. There was no instructions online that you need further action with your reservation number to get a code till you showed up to get the truck rental and can not get the key from the lock boxer.Thay M.
Problems getting the keys. Was very hard to communicate with anyone. Charges me for extra fuel.Tina D.