I returned the trailer 1hour late. It was due in at 830pm. I returned it at 930pm and they charged be $20.00. It was returned after hours so the shop wasn't open so I couldn't speak to anyone to let them know. TBH I am not sure how they knew it was late unless they watched video. So is charging someone for another day just the way they do business. Will not rent from them again.Gregory C.
Persico Hardware inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Ravena, NY 12143
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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this was my 2nd option... Albany NY I reserved a 5x8 trailer ONE month in advance. The day I drove to pick it up I as told oh we do NOT have your trailer. First of all never received a CALL or text...I saw 3 on the lot and was told oh you cannot use these only but One way!!!! No one cared. I called Slingerlands NY and no reply..... Finally Persico Hardware in Ravena NY the BEST. No problems and they DO care!!! Avoid Slingerlands and Albany NYJIM B.
Overall uhaul was awful not just this location but the company as whole. I had a simple reservation of picking up a trailer in NY and dropping if off in WV. I needed the trailer for 6 days which became an issue right away being as your website only lets you schedule for 4 days. I called and spoke with a repreaenative and set up the reaervation. After picking up the trailer i received a text to check the plate number and sure enough the plate did not match. I had to call my pick up location and was told that they accidentally picked the wrong trailer bit it wasnt an issue. After this i was assured my reservation was still good. 2 days later i began recieving texts that the trailer was due back but i still had 4 days left on the reservation. I called customer support and spoke with a lady with screaming kids in the background. She said that their was a mistake on your end but it was straightened out. The next day i got text saying. Upon dropping the trailer off i was told that my trailer was suppose to be dropped off in NY not WV. Luckiky they accepted anyway but i dont know how you guys screwed this reservation up so bady. God awful company to work withDouglas T.
Persico hardware has unmatched customer service and treatment!!!Anthony T.
Great serviceJacqueline W.